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GAF
- Community & Social Services
- Parsippany, NJ
About this business
Founded in 1886, GAF Materials Corporation is one of the larges building products manufacturers in North America. It provides roofing, decking and railing products, as well as decorative stone and specialty fabrics. The company offers shingles and roof vents in various colors and styles for residential and commercial properties. GAF Materials Corporation provides product installation guides and tips for property owners, architects, distributors and contractors. The company provides decking and railways railing systems. Throu... read more
Location details
1 Campus Dr, Parsippany, NJ, 07054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There are always two sides to a complaint but our review is based on pure facts. We purchased a GAF premium shingle based on marketing literature that emphasized 60% thicker shingle that block damaging sunlight, triple adhesion rated to 110 MPH and a Lifetime warranty (50 years for pro-rate). This premium roof cost 30% more than a typical GAF shingle installation. Between February, 2024 and February, 2025 there were three shingle repairs totaling $650 due to tabs breaking away and sliding down to gutters. In submitting a GAF... read more
I have a roof that just turned 5 years old. GAF confirmed the shingles are defective. The fiberglass is showing and pieces of the shingles are simply falling off and sliding down the roof. The install was inspected 3 times and is excellent. I provided more than 60 photos done by 2 roofing professionals (largest in **). I had to pay money out of pocket (not reimbursed) to start the warranty process by having shingles removed and shipped to GAF for inspection. After months of delay even with my complete cooperation, no respons... read more
Business response:
There is a highly misleading response from GAF. I had to file complaints in order to receive the monetary portion they agreed to which was only $1500. I just received it July 19, not in June. They called it an "oversight" after ignoring my emails. That amount is not enough to cover labor to replace my
I have a roof that just turned 5 years old. GAF confirmed the shingles are defective. The fiberglass is showing and pieces of the shingles are simply falling off and sliding down the roof. The install was inspected 3 times and is excellent. I provided more than 60 photos done by 2 roofing professionals (largest in **). I had to pay money out of pocket (not reimbursed) to start the warranty process by having shingles removed and shipped to GAF for inspection. After months of delay even with my complete cooperation, no respons... read more
Business response:
This is in response to BBB Consumer Review #******. The customer's claim was resolved in June, 2025. The roof measures ***** square feet, which is ***** squares. We rounded up the measurement to 15 squares. Mr. ****** check is currently being processed. He will receive the monetary portion of his settlement within 1-2 weeks. We thank you for the opportunity to respond to this review.
GAF shingles were put on ************************************ 4 areas of the home and ceilings need to be fixed. I filed a claim and I had to do all the work finding someone to spend time removing shingles, counting and looking for loose shingles, trying to find the leaking areas and taking pictures. I had to spend money to send all this required material to them via **** Then they wanted an estimate to repair these areas by hand sealing the remaining shingles. Both the roofer and myself agreed that hand sealing was not the ... read more
Business response:
This is in response to BBB Customer Review ******. Ms. ****** ***** (the "Claimant") filed a claim with our office on July 30, 2024. We received the Claimant's package with the shingle samples on August 7, 2024. Per the terms of the applicable System Plus Warranty (the "Warranty"), "If your shingles... do fail to seal, blow off, or sustain damage from winds, GAF's contribution to you will be for the reasonable costs of replacing the blown off shingles...and hand-sealing any unsealed shingles... GAF's maximum liability under ... read more
Reported to DaBella and GAF per shingle issue. The warranty is useless unless I spend 2 to 3 thousands dollars for roofing contractor to remove 2 full 12 inch X 36 inch shingles, many photos and send all of it to them for evaluation at my personel expense. This is just GAF's way of telling me to bend over. I am on a 100% VA disablitiy. I would have to miss 4 to 6 payments for the credit union that financed this contract for me. Might as well file bankruptsy and start all over again with a reputable company. The new roof was ... read more
We had a GAF roof installed in October 2023. We immediately noticed rippling, curling, multi-colored shingles and tar/residue on our roof. We contacted our roofing company with our concerns. Two men came out and walked the perimeter agreeing the roof had some issues. Upon request from them we contacted GAF representative on November 21 sent photos and texts but got no response. In January 2024 we asked our GAF representative to come out and look at our roof but no one ever came. Shingle samples were sent in March when a new ... read more
Business response:
This is in response to BBB Customer Review ******. The claim was evaluated, and the shingles on the customer's roof were shipped with "Do Not Mix" instructions, which means the two different lot codes cannot be mixed on the same roof. This is not a GAF error. We suggest that the Kings seek recourse with the installing contractor and the distributor who provided the material.
In fall 2016 I had GAF HD lifetime dimensional shingles put on my roof by a very reputable contractor in my area. The shingles a barely 8 years old now and already worn out. I have green algae on the shingles and lots of granulates in my gutters. None of my neighbors has green algae on the roof! And although we had one hail storm with small hail, I am the only one with gutters full of granulates and most of my neighbors have older roofs than me!If I had known, how bad these shingles are, I had never used them.
Business response:
Good morning, please respond to Ms. ** to contact our Warranty ***************** to open a claim. The team can be reached at ************** Monday through Thursday from 8:00AM - 5:00PM, and on Fridays from 8:00AM - 3:00PM Eastern time, or 24 hours a day at ************************************************************************.
Twice burned and completely shy! I have been taken twice by gaf contractors. First guy went to jail for fraud, second guy is ghosting me along with gaf while Ive had 7 months of leaks since install. Gaf does no checking of partners capabilities so its like the Wild West, gaf washes their hands saying its the installation partner, which is most times ***** in truck with no ****** reviews or anything. Stay away from anyone flashing gaf certified!
We LOVE Our GAF Timberline UHDZ Roofing Shingles, They Look GREAT On Our Ranch Home. We Would HIGHLY Recommend This Product For Your Home, Sincerely Yours, ******************************** ********, **. (** Navy Veteran CS2'69-'75)
Business response:
We are delighted to hear Mr. and ******************* are happy with their new GAF roof! We hope you enjoy it for many years to come. Thank you for your service to our country!
Frequently asked questions about GAF
How is GAF rated?
GAF has a 2.4 star rating with 91 reviews.
When is GAF open?
GAF is open now. It will close at 5:00 p.m.
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