GAF

Brenda T 

on BBB

2 years ago

Terrible company to deal with! This is the second time I have had to file a claim with this company. There roofing materials are crap! My second claim is still going on and it's been almost a year! I can't tell you how many storms we have had here in SC not to mention the Nor'easter we just recently had. I honestly don't know how much more my roof can take! Did I mention the customer service with this company is awful! They offered $200 to have my shingles replaced which is total bs! Don't ever use this company. I would give... read more

George C 

on BBB

2 years ago

Outstanding job by *************** Construction, LLC from estimating the job through completion.of the work including clean-up. Good communications with the installation team, clear contract and warranty terms, and transparent competitive pricing. Customer-satisfaction oriented. Recommend highly! 

Vincent H 

on BBB

3 years ago

Facelift ***************** did an outstanding job with my new roof. I could not be happier. ***********s crew was outstanding, cleanup was great.5STARS!!! 

Ken S 

on BBB

3 years ago

I have a problem with the shingles on a Roof that were manufactured by GAF. It is a Timberland, Lifetime Roof. The clam number is ********, it was installed by a company in ******* ****** called Diversified Roofing. I called this company and they came out and agreed the shingles were defective and said that I would have to file a claim directly with GAF. I did this and have been getting nothing but the run around from *****************. First I need to prove that I own the house with the roof so I sent in property tax receip... read more

Kathy K 

on BBB

3 years ago

Run Forest, run! Seriously.Not just from the elite rated roofing companies but GAF ***************as well. BE AWARE: You pick out the color you want but you won't necessarily receive the color you picked from the sample board or an actual shingle sample. GAF *************** advised they have no control over ***********. I could receive a light, medium and dark in the charcoal color. Who wants a patchwork quilt for a roof?!There is no true and "consistent" dye lot. No assistance if this happens except a restocking fee to reor... read more

Chris B 

on BBB

3 years ago

Horrible experience with GAF warranty. They play the old insurance company game.keep rejecting claim in hopes you will just give up and go away! Heck of a way for a large company such as GAF to conduct business. Would NOT recommend using GAF for this reason. Go with ***** Corning instead. GAF warranty department kept insisting shingle issue was installation related (high nailing). Four independent unrelated professional roofing contractors near me examined the damaged/faulty shingles and every single one of them said shingle... read more

Chirs M 

on BBB

3 years ago

As others have said they dont honor their warranty. Had a master elite roofer install a new roof, hes a piece of ****, did a shoddy job and GAF could care less. Its been 11 months , roofer been out 3 times , hacked up the roof more than it was, replaced 10 square out of 37, flipped over shingles used for starter, missing ice and water, GAF now ignoring calls and emails. They could care less. Roofer is completely incompetent, yet they still give him master elite status, its disgusting. DO NOT Trust this company, 

Gary C 

on BBB

3 years ago

I installed a new roof 1 month ago there was an obvious dye lot issue. The burden was mine to prove, after removing and sending samples from the roof and replacing the sample shingles with new shingles, taking drone footage along with multiple photos as well as sending my tax bill to prove I owned the property I've been waiting four weeks with no response other than the online portal saying "awaiting lab results. I'm totally at the mercy of some GAF rep who will not call me. They also refuse to come to the building site and ... read more

JASBINDER G 

on BBB

3 years ago

I am glad I am not the only one that feels this way. I had GAF shingles installed on my roof, which were supposedly an upgrade from the previous shingles, and had a longer warranty. I never paid attention to my roof after that until my neighbor told me that my roof looked horrible. It has been about 12 years since I had the roof installed. On closer examination I saw that the shingles were worn out and you could see the white material along the edges of the shingles. Some of the shingles showed quite a bit of the white mater... read more