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Furnitureland South
- Retail
- Jamestown, NC
About this business
Location details
5635 Riverdale Dr, Jamestown, NC, 27282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
A very disappointing experience: Stay away from them! We bought a dining room from them in what could have been one of our worst decisions. When we visited the showroom and outlet, all agents were kind and showed us all options. This "kind spirit" you observe only works before you pay them thousands for furniture; when they have to honor their value promise, you will be ignored, including hanging up the phone on you. The dining room we bought was damaged during the delivery (which we understand can happen), and there is when... read more
Business response:
We apologize there were issues with the set when delivered. The set was purchased on clearance so replacements were not possible. We were hopeful our design consultant could assist with finding another set that was suitable but we have agreed to return the set for a full refund as requested. A fulkl refund will be issued once we have the set back in our possession.
I will never shop at this business again. Had to use a designer to order a couch. I knew what I wanted however the allocated designer would not accept any of my wishes, constantly telling me the design principal would not work. After hours of badgering I gave in. The result is the most expensive piece of furniture I ever bought and something I have disliked from the minute it was delivered. It was absolutely nothing like I had in mind when I went to the store. They had no regard for my ideas or requests only wanting to sell ... read more
Business response:
We apologize that our client is unhappy with their selection. Our designers are here to assist with selecting the products, fabrics, finishes and other custom details that make each selection unique. Our customers play an important part in this process and the final decision on these options is always up to the client. ur designers cannot place any order without final approval by the customer.
We ordered our bedroom set in January 2022 with an estimated lead time of 23-25 weeks. We are now 10 months out and we still have not received our bed. I have reached out to our salesperson multiple times and keep getting the run around. I was finally told that the bed had arrived at FLS but that my delivery date was between Oct. 31- Nov. 29th. I reached out to get a more specific date since we will be traveling but they said they still didn't have anything on the schedule... so here we are 10 months out with no bed and no d... read more
Business response:
We apologize there have been delays in receiving the bed that was ordered and that there is not a specified delivery date as of yet. We do have the bed and a member of our delivery management team is working to ensure we deliver the bed as quickly as possible.
Beyond frustrated! We ordered an entire master bedroom set, and an additional piece for our guest bedroom - along with a mattress and adjustable frame - well over $10,000 spent (with 1/3 paid in deposit, and the remainder paid BEFORE the furniture was delivered. Today was delivery day for the furniture- we've been waiting 5 months for the furniture - but it wouldn't fit up our stairwell. While our sales consultant ensured it would fit in to our house (which his wife sold us - so twice the commission, there was no discussion ... read more
Business response:
Although we cannot guarantee any product can be delivered to it's intended placement, we understand the hardship caused when this occurs. After review with the Design Consultant and our sales management team, we are allowing the return for a full refund.
This has been, beyond a doubt, one of the worst buying experiences of our lives. It is so frustrating as I think they mean well, but there were issues during every step of the buying experience. From working with salesperson on the showroom floor, to billing, to expectations on when furniture would arrive, to multiple issues when the furniture did arrive, it was never smooth process. We don't, under any circumstances, recommend that you purchase furniture from FLS. You will be disappointed and will want to pull your hair out... read more
Business response:
We are so sorry that Mr. *****'s experience with us has been anything less than world class. One of our Customer Solutions Managers has been working with him to ensure we properly address his concerns. I believe we have a solution in place now.
Beware shopping at Furnitureland South! Hello, I am writing to the BBB to complain about: Furnitureland South 5635 Riverdale Drive Jamestown, NC 27282 Complaint from: **** and ***** *******280 Oakmont Circle Pinehurst, NC 28374 We purchased a sectional couch on 5/31/2021 for $8,772.23, sales order #*******. We were required to pay a deposit of $4,386.13 to place our order. Our paperwork states Est lead time is 20 to 22 weeks. I called Furnitureland South in to get an update on the delivery of the couch; we were expecting ... read more
Business response:
We apologize the manufacturer is experiencing delays in their ability to produce the sectional on order for you. Your order did state that the estimated lead time for completition of your order was 20 to 22 weeks but any order we place for our clients does also state that for the duration of the Corona Virus pandemic, lead times may be much longer than projected. If you would like to cancel your order, of course you may do so with no restocking fee. A member of our sales management team will be reaching out to you directly t... read more
Terrible customer service. They sold me a product from their discounted section which was lass than perfect but not broken. When delivered the delivery guy in good intentions tried to adjust the piece and fix the it but inadvertently made it worse by standing it on its side. I now had a broken piece of furniture. Furniture land sent out a repairman who said he couldn’t repair it and would file a report. I have never heard back from my salesperson or the account person UNTIL I reached out. Not even after delivery did my sales... read more
Business response:
We apologize that there were any issues with the piece when delivered and for any lack of communication on our part. We issued a technician in an attempt to correct the issues present and when they were unable to satisfactorily repair the item, we offered a store credit or discount of $200. This refund was issued on 12-29-2021 to the card used to make the purchase.
So as I read the rest of the reviews it all sounds the same. I also ordered many months ago. But that isn’t my issue. I knew the industry is backed up and I didn’t care. Placed my order and as time line was getting longer I started to make phone calls. 6 months later I find out that the material I had chosen was discontinued. Now you would think Patrick our rep would know this and follow up. NOPE ! That would be too easy. No phone call or return phone calls from company or rep. I’ve tried to contact about choosing another fa... read more
Business response:
We apologize for the continuing delays and for any lack of communication or update. There are many things out of our control but communication is not one of them. We rely on the information provided to us by our suppliers and until recently we were not aware that the fabric was discontinued. We are happy to assist with a reselection or even to cancel the order and refund **** for this purchase.
We have been waiting for a chaise, couch and loveseat over 8 months. Purchased August 20 with 50% deposit and today is April 21. At purchase we were given a delivery date of 4-6 weeks (September) which turned into mid - April without any notice from FurnitureLand South - I had to call for updates on the furniture that never arrived. And now the date is left open ended - waiting on a response from Manufacturer - without them reaching out - yet again! I was also notified once they do receive it, it will likely take an addition... read more
Business response:
We apologize that the manufacturer is struggling to fill this order. We also apologize if we have not been proactively communicating the issues we are experiencing with receiving this order. Your design consultant will be reaching out to discuss these challenges and to see if there is a way they can assist in providing the seating you need in a quicker manner.
Frequently asked questions about Furnitureland South
How is Furnitureland South rated?
Furnitureland South has a 4.6 star rating with 19,130 reviews.
When is Furnitureland South open?
Furnitureland South is open now. It will close at 5:30 p.m.
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