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Furnitureland South
- Retail
- Jamestown, NC
About this business
Location details
5635 Riverdale Dr, Jamestown, NC, 27282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
What a miserable experience we had with FurniturelandSouth — primarily their Delivery Service and their Customer Service. We ordered nearly $8,000.00 worth of NEW furniture — NOT “clearance furniture”. We received our furniture in 3 separate deliveries, all (ALL) of which contained BROKEN furniture. Now, nearly SIX MONTHS (after paying for FurniturelandSouth’s “White Glove” delivery service) projected delivery date of our dining room table has been moved from the initial 6-8 weeks to nearly EIGHT (8) MONTHS from our original... read more
Thanks for a wonderful experience at furniture land south prices ok , the furniture beautiful but Sara H****** brings it ! Thanks again
Business response:
We're delighted to hear that you had a wonderful experience at Furniture Land South! We appreciate your positive feedback on the pricing and the beauty of our furniture. Our team works hard to provide a wide range of high-quality products at reasonable prices to ensure customer satisfaction. We're especially grateful for your mention of Sara H******. She's an invaluable member of our team, and it's heartwarming to know that she made your experience even more exceptional. We'll be sure to pass along your kind words to her. Th... read more
bedroom set received but installer could not assemble it because it was missing lower support frame. bet sitting in an angle. Can not use. multiple calls but no reply. they know they screwed up up!,, TERRIBLE!!!!
Business response:
We apologize there was an issue with the clearance bed that was delivered missing parts needed to assemble the bed. We were ordering the needed parts and offered to return the bed for a refund if needed. Our client accepted a discount to keep the bed and this has been processed.
We ordered furniture from Furnitureland South in April of 2022. This furniture store sells discounted/damaged furniture and new furniture from the manufacturer. I want to establish that my husband and I ordered our furniture new and from the manufacturer. The bed and bedside tables delivered to our home came with white glove delivery on Oct 2022, and the pieces arrived damaged. The bottom of the bed arrived with large visible cracks, and the marble bedside tables came broken and misshapen. I called the company before the del... read more
Business response:
We apologize for any issues we experienced with successfully completing the order. We did order replacement items and we have had those items available for delivery. I can see that our delivery team has been working to schedule the exchanges for the affected items so we should have things corrected soon.
Have tried to speak with a live person since May 26 about Woodward chaises problem almost $2,000 purchase . No person has contacted me. I have sent pictures of discoloration and finally received an email on June 12. I asked questions, but no follow up! Left message for an Any Henderson’s manager Andrew last week and no call back. The calls to customer service go to a v/ m and no one calls back . Prior to this I have purchased well over $10,000 in merchandise from them . Valued customer a joke!!
Business response:
We apologize for any issues experienced with the Woodard chaises and especially for the lack of communication. You account manager will reach out via phone to discuss the actions she is taking to assist you with this issue. We do value you and will work to resolve this issue as quickly as possible.
Have tried to speak with a live person since May 26 about Woodward chaises problem almost $2,000 purchase . No person has contacted me. I have sent pictures of discoloration and finally received an email on June 12. I asked questions, but no follow up! Left message for an Any Henderson’s manager Andrew last week and no call back. The calls to customer service go to a v/ m and no one calls back . Prior to this I have purchased well over $10,000 in merchandise from them . Valued customer a joke!!
Business response:
We apologize for any issues experienced with the Woodard chaises and especially for the lack of communication. You account manager will reach out via phone to discuss the actions she is taking to assist you with this issue. We do value you and will work to resolve this issue as quickly as possible.
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH. I WAS TRYING TO RETURN THE SECOND MATTRESS I HAD PURCHASED. THE PERSON I WAS TALKING TO & EMAILING WAS IN COMPENTENT @ BEST. SHE DELETED ALL THE PHOTOS I SENT HER OF THE MATTRESS & THEN TOLD ME SHE HAD TO FOLLOW PROTOCOL & I NEED TO SEND HER THE PHOTOS AGAIN. THE GUARDSMAN WHO CAME TO CHECK THE MATTRESS TOLD US HE COULD SEE THE MATTRESS SAGGING IN THE MIDDLE. THE MATTRESS COST OVER TWO THOUSAND DOLLARS LASTED 2 YEARS BARELY.HAD A 10 YEAR UNCONDTIONAL WARRANTY & ANOTHER GENERA... read more
Terrible customer service. My mattress was lost, then found, no delivery yet.
Business response:
We apologize that we were unable to locate the mattress in time for the original delivery! Fortunately, we were able to locate it the same day and will make sure we get it delivered ASAP. It appears our delivery management team is working to make the delivery before the end of the week.
The shopping experience was fantastic but has been followed with the worst customer service experiences that I've ever had to endure. Saying that their customer service is horrible is an understatement. "Non-existent" would be a better word. They are simply unwilling to respond to emails or phone calls. If you call, you will get dumped into a voice mail and they will never (and I truly mean never) respond. If you reach someone via email, they will stop responding and no amount of follow-up emails will get a response. Days, w... read more
Business response:
We apologize there was a manufacturing issue with one of your cushion casings and for any delays in responding to your inquiries. Our representative was initially responsive but later there were gaps in the communication and again, we truly apologize for that! It appears your account manager is working with the manufacturer to secure the new casing as requested and is re-engaged in dialogue with you on this resolution.
Frequently asked questions about Furnitureland South
How is Furnitureland South rated?
Furnitureland South has a 4.6 star rating with 19,079 reviews.
When is Furnitureland South open?
Furnitureland South is open now. It will close at 5:30 p.m.
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