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Furnitureland South
- Retail
- Jamestown, NC
About this business
Furnitureland South is the world's largest furniture retail store, situated in North Carolina. It has a wide array of brands to choose from for the customers. It offers furniture for home as well as corporate needs. The store is accredited by the BBB and has more than 500 brands to shop from. For more details about the Furnitureland South, please visit the website.
Location details
5635 Riverdale Dr, Jamestown, NC, 27282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
The Purchase process of my expensive chair and ottoman was amazing. I purchased the warranty to go with my furniture. My puppy got mud on my chair. I tried 5 weeks to reach the **************** and finally tried to talk to Furnitureland South. Since I could not get anyone to respond, I tried to clean the mud myself. I used my Bissell, and it left marks on the chair and took the color out of my bold flowers on fabric. I spoke to a super nice guy who told me who to email which I did. Furnitureland South will not respond, and I... read more
FLS is very good at selling furniture, but are terrible when it comes to delivery and customer service. My order arrived damaged and a replacement order was placed. The table was then on back order for a total of 6 months after 4 delays in shipment. Each time the expected delivery date passed, I would reach out for an update that required multiple phone calls and emails to get a response. **************** would also just adjust the new delivery date in the portal without reaching out to the manufacturer unless I asked for th... read more
The purchasing experience was good but when it came time to have a piece of furniture repaired, I could not get service. *** ********* in **************** is my account manager and Ive emailed 3x over the last 33 days and have called and left 2 messages. She will not return my call. Or respond to my emails. After spending 65k and purchasing the service packages youd think I could get better customer service.
Business response:
We apologize for the lack of communication and the frustration this has caused. A management team member will contact you within the next business day to resolve any outstanding issues.
This is the first time I bought furniture from this store and was really optimistic I was hopeful that I finally found my GO TO store for high-end furniture. I was holding-off on buying my other furniture until I see how this one goes.Unfortunately, I've had bad experience. They estimated the piece will be delivered in April since I chose a non-custom finish, they ended up scheduling the delivery end of May. They canceled that delivery since they said their truck had an "accident", they rescheduled and finally delivered 2 mo... read more
Business response:
We apologize for any issues experienced with the delivery and especially for the lack of communication. Your items should be arriving at our DC soon and a member of the delivery team will be reaching out to schedule a convenient time for that delivery. We do value you and will work to resolve this issue as quickly as possible.
We were at Furnitureland South today and found a dining table we liked and were going to buy it and then we were told that it was sold but it had no sold tag on it, 20 minutes wasted looking at that table. Then we found a table we liked even better and we spent ***** minutes on that one only to find out it was on hold. The two Sales consultants which were great BTW said that they would check on both to see what was going on because one was sold 4 months ago and the other had no deposit on it. We went off and wandered around ... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered during your visit. Our goal is always to provide a seamless shopping experience, and we regret that we fell short of your expectations this time.Upon reviewing your visit with our Design Consultants, it appears there were some discrepancies with the availability of the dining sets you were interested in. The first set was mistakenly marked as sold in our system, which was promptly rectified by our team once... read more
My wife and i have been buying furniture from furnitureland for 16 years and spent thousands, but today that ends. Today we simply wanted to buy a clock in the outlet area and requested repeatedly for the sales person to assist and just help us understand if the clock works. We waited and waited and kept calling and he told us he would get back to us but didn't. So we then asked to speak with the mgr ******* thinking she would understand our frustration because we had already spent a considerable amount of time waiting and g... read more
Business response:
Dear ******************,Thank you for taking the time to share your recent experience with us. First and foremost, I want to extend our sincerest apologies for the inconvenience and frustration you and your wife encountered during your visit. Your loyalty over the past 16 years means a great deal to us, and it is deeply concerning to hear about the service you received.At Furnitureland South, we strive to provide exceptional customer service to each and every one of our customers, and it is clear from your account that we fe... read more
In September we spent over $12,000 on a sofa, 2 end tables and 2 side chairs. When the sales person bought the sales order to us, she included the ********* Protection Plan in our total. She said it would be only a couple hundred dollars more for 5 years of coverage and we would not have to pay the shipping costs. We agreed to purchase the protection plan. The furniture was delivered in December. In February, I filed a claim with the protection plan because the leather was ripped in multiple places where the foot of the sofa... read more
The overall experience with Furnitureland South thus far has been very disappointing so potential buyers beware! From Furnitureland South I ordered 3 beds (1 King bed and 2 Queen beds), a nightstand, two dressers, an armoire, and a mirror on Aug 31. The sales experience was pleasant and that's where the good ended and my nightmare started. The process to get delivery scheduled (3 attempts at scheduling delivery of my items, where they cancelled delivery twice at the last minute), the actual delivery (this past week, almost 6... read more
What a miserable experience we had with FurniturelandSouth — primarily their Delivery Service and their Customer Service. We ordered nearly $8,000.00 worth of NEW furniture — NOT “clearance furniture”. We received our furniture in 3 separate deliveries, all (ALL) of which contained BROKEN furniture. Now, nearly SIX MONTHS (after paying for FurniturelandSouth’s “White Glove” delivery service) projected delivery date of our dining room table has been moved from the initial 6-8 weeks to nearly EIGHT (8) MONTHS from our original... read more
Frequently asked questions about Furnitureland South
How is Furnitureland South rated?
Furnitureland South has a 4.6 star rating with 18,718 reviews.
When is Furnitureland South open?
Furnitureland South is closed now. It will open tomorrow at 8:30 a.m.
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