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Furniture Row
- Retail
- Dacono, CO
About this business
Location details
3440 E I-25 Frontage Rd, Dacono, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
There warranty ***** how are u not going to have a stain on your bed when it was bought in 2012 new . Grandkids and everyone else sleep on it so stains are going to be there but that voids warranty and I got springs sticking thru mattress I called about warranty have sales rec from when bought to get told got stains voids warranty. Guess they expect no one to sleep on it
I ordered furniture from Furniture Row Online in September. It is now late December, and I still have not received or had any communication from the store to schedule the delivery of ************* and TV stand that I am still waiting on. I find it pretty ridiculous that I spent hundreds of dollars on furniture and I have to wait this long for it to be delivered, or even for someone to communicate with me. I have called, texted and emailed several times with no response. I called the store in ******, and because the online st... read more
Business response:
Ok, it looks like we addressed this the same day it came over via the bbb. With the phones being busy for holidays, I thinks she was upset we could not get her call in the que immediately. ***** was able to assist her that day. The notes show a cancellation due to the delay.We did reach her to let her know of the delay prior to this I do see. We have notes of that thankfully.The customer reached back out to us later regarding the matter, but in the end the piece was cancelled. We did communicate the news to them, but I under... read more
I ordered furniture from Furniture Row Online in September. It is now late December, and I still have not received or had any communication from the store to schedule the delivery of ************* and TV stand that I am still waiting on. I find it pretty ridiculous that I spent hundreds of dollars on furniture and I have to wait this long for it to be delivered, or even for someone to communicate with me. I have called, texted and emailed several times with no response. I called the store in ******, and because the online st... read more
Business response:
Ok, it looks like we addressed this the same day it came over via the bbb. With the phones being busy for holidays, I thinks she was upset we could not get her call in the que immediately. ***** was able to assist her that day. The notes show a cancellation due to the delay.We did reach her to let her know of the delay prior to this I do see. We have notes of that thankfully.The customer reached back out to us later regarding the matter, but in the end the piece was cancelled. We did communicate the news to them, but I under... read more
I ordered furniture from Furniture Row Online in September. It is now late December, and I still have not received or had any communication from the store to schedule the delivery of ************* and TV stand that I am still waiting on. I find it pretty ridiculous that I spent hundreds of dollars on furniture and I have to wait this long for it to be delivered, or even for someone to communicate with me. I have called, texted and emailed several times with no response. I called the store in ******, and because the online st... read more
Business response:
Ok, it looks like we addressed this the same day it came over via the bbb. With the phones being busy for holidays, I thinks she was upset we could not get her call in the que immediately. ***** was able to assist her that day. The notes show a cancellation due to the delay.We did reach her to let her know of the delay prior to this I do see. We have notes of that thankfully.The customer reached back out to us later regarding the matter, but in the end the piece was cancelled. We did communicate the news to them, but I under... read more
I ordered furniture from Furniture Row Online in September. It is now late December, and I still have not received or had any communication from the store to schedule the delivery of ************* and TV stand that I am still waiting on. I find it pretty ridiculous that I spent hundreds of dollars on furniture and I have to wait this long for it to be delivered, or even for someone to communicate with me. I have called, texted and emailed several times with no response. I called the store in ******, and because the online st... read more
Business response:
Ok, it looks like we addressed this the same day it came over via the bbb. With the phones being busy for holidays, I thinks she was upset we could not get her call in the que immediately. ***** was able to assist her that day. The notes show a cancellation due to the delay.We did reach her to let her know of the delay prior to this I do see. We have notes of that thankfully.The customer reached back out to us later regarding the matter, but in the end the piece was cancelled. We did communicate the news to them, but I under... read more
I purchased a whole bedroom set, I got 3 out of 4 items. I purchased this in July 2022. there have been numerous attempts and every time it gets delivered to the store I get a call that it was damaged, wrong color, and after that it has been damage more times! I have lost work days for supposedly a delivery and then I get a call saying its damage. I even called the day before I took off from work to ask them if it was good and the lady on the phone said yes. I took off from work and half through the day I get a call it was d... read more
Business response:
We're sincerely sorry this furniture arrived damaged multiple times. Customer has now received all pieces and was provided a substantial in-store credit for her inconveniences.
I purchased a whole bedroom set, I got 3 out of 4 items. I purchased this in July 2022. there have been numerous attempts and every time it gets delivered to the store I get a call that it was damaged, wrong color, and after that it has been damage more times! I have lost work days for supposedly a delivery and then I get a call saying its damage. I even called the day before I took off from work to ask them if it was good and the lady on the phone said yes. I took off from work and half through the day I get a call it was d... read more
Business response:
We're sincerely sorry this furniture arrived damaged multiple times. Customer has now received all pieces and was provided a substantial in-store credit for her inconveniences.
I purchased a whole bedroom set, I got 3 out of 4 items. I purchased this in July 2022. there have been numerous attempts and every time it gets delivered to the store I get a call that it was damaged, wrong color, and after that it has been damage more times! I have lost work days for supposedly a delivery and then I get a call saying its damage. I even called the day before I took off from work to ask them if it was good and the lady on the phone said yes. I took off from work and half through the day I get a call it was d... read more
Business response:
We're sincerely sorry this furniture arrived damaged multiple times. Customer has now received all pieces and was provided a substantial in-store credit for her inconveniences.
I purchased a whole bedroom set, I got 3 out of 4 items. I purchased this in July 2022. there have been numerous attempts and every time it gets delivered to the store I get a call that it was damaged, wrong color, and after that it has been damage more times! I have lost work days for supposedly a delivery and then I get a call saying its damage. I even called the day before I took off from work to ask them if it was good and the lady on the phone said yes. I took off from work and half through the day I get a call it was d... read more
Business response:
We're sincerely sorry this furniture arrived damaged multiple times. Customer has now received all pieces and was provided a substantial in-store credit for her inconveniences.
Frequently asked questions about Furniture Row
How is Furniture Row rated?
Furniture Row has a 4.6 star rating with 2,264 reviews.
When is Furniture Row open?
Furniture Row is open now. It will close at 8:00 p.m.
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