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Fulton Bank
- Banks
- Mechanicsburg, PA
About this business
Location details
1423 S Market St, Mechanicsburg, PA, 17055, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Returned here as instructed by the teller about a Fulton Bank credit card. Upon entering I said HELLO to the 3 female tellers NOT A SINGLE RESPONSE FROM EVEN ONE. LAST TIME I BRING THEM ANYTHING !
They keep taking money out of my account . I even have a letter from them acknowledging this. I'm not happy. I have been a member fir for almost 50 years! I should be treated better than this!!
Business response:
We understand your frustration and want to help. We will have a manager contact you to discuss your concerns.
I am a long time customer with Fulton Financial Corp. I have checking, savings, mortgage as well as investments with Fulton. I am looking to purchase a new house and tried contacting Fulton to arrange for a mortgage. Nobody at Fulton has ever called me back. I wanted to keep everything with Fulton, but since they won't call me back I have no choice but to go with another company. Very poor customer service.
Business response:
We appreciate you taking the time to bring this matter to our attention. We have elevated your concerns, and someone will be contacting you shortly to discuss your concerns. Our goal is always to provide superior service and products to our customers and to ensure we are meeting our customers changing financial needs. We value your relationship with us, and sincerely regret any disappointment or inconvenience this matter has caused you.
To say Fulton Bank has THE WORSE customer service ever would be giving them too much credit. Hold times at the main number are 45-90 minutes to be put into a queue only to be disconnect. In order to get a payoff on my loan I had to call a local branch and BEG for them to initiate the process with home office because she "couldn't" give me the payoff figure it had to come from the home office. ("They don't make it easy she said), My wife called to confirm the information we were given and they simply refused to give her the i... read more
Business response:
We understand your frustration and want to help. Please use this form to provide us with contact information and we'll get the right people to reach out and help you. fultonbank.com/Contact-Us
Do Not Bank Here!!! When Lafayette Ambassador switched to Fulton I should have looked elsewhere then. I have had nothing but and issue with them and customer service provides false information. Three times within 1 1/2 yrs my account was hacked. The first time they cancelled my card as they saw a $50 charge that was flagged as it wasn’t where I shop and they didn’t notify me. They flag for $50 but not $900 western union fraud?!? The next 3 transaction several months later should have been flagged and they weren’t. The only t... read more
No online banking available for loan payments. I have tried calling three times, each time i sat on hold for an hour or more and never got through. Requested a call back and never received it. I'm trying to pay them but can't get through. They then count the loan payment as late. Terrible service.
Been banking with Fulton for several years and have used a lot of their locations. Have never had an issue that wasn't resolved readily and overall am pleased with my experience banking with them.
My most recent visit left me completely outraged. I went in the McGovern Avenue location across from the train station in Lancaster, PA to do a transaction and we checked in at the table. I then was attempting to keep my three young children in one place to practice this social distancing nonsense. The teller named Jesse then comments to me saying that we are supposed to be social distancing. She could see in plain view that I was struggling to get them to listen. I told her that they do not listen and one has behavioral iss... read more
Absolutely positively the worst customer "service" I have ever experienced from a bank. They get one star only because zero stars was not an option. I logged in to the web site and used the secure messaging center to ask a question. They refused to answer the question online, and told me to call them. As I wanted the answer in writing, I refused to call. What's the point in having an online message center if they won't use it? And why won't they answer in writing? I filed a complaint with the CFPB and Fulton decided that the... read more
Frequently asked questions about Fulton Bank
How is Fulton Bank rated?
Fulton Bank has a 1.4 star rating with 54 reviews.
When is Fulton Bank open?
Fulton Bank is closed now. It will open at 9:00 a.m.
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