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Frugals
- Restaurants
- Auburn, WA
About this business
We at Frugals are proud to present our customers with hot, delicious burgers, crispy fries and yummy milkshakes quick and at an afforable cost. Every day we like to give customers opportunities to save on their meals: Monday through Thursday, customers can get a free fry with our burger of the day during our Happy Hour from 3 to 5. At the window they can try to answer a Trivia Question and win a free fry card for their next visit! Also, every month our menu changes as we always have a new specialty burger (like the Western, ... read more
Location details
1817 Howard Rd, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Went there with my family and they totally made us the wrong order, we came back around and sat there and watched them re make our food and some heavy set Caucasian male was making our burgers and grabbed in the frozen hamburgers with no gloves on!! threw our burgers on the grill and grabbed slices of cheese scratched his head with no gloves on and continued making our food and when we told the manager she made him move behind her and she remade our burgers with gloves on and with an attitude smfh and when someone else pulle... read more
Business response:
I want to apologize for your experience. Can you tell me what day and around what time you went through? We have cameras in our store and I would like to go view them to see which employee you’re talking about. We have very strict policies when it comes to our grill person and how they handle food.
ewwww this was in your reach in????? that's disgusting
RecommendedI went to Frugal’s tonight at 8pm for dinner only to find out they were closed. They’re hours everywhere online say they’re open until 10pm. They’re food is great, milkshakes are delicious... as long as they’re actually open when they’re supposed to be.
Business response:
I am so sorry, we had to close early tonight due to equipment failure. We should be back up and running by tomorrow morning.
Great tasting burgers and fries! I should have gone for the big pounder but the 1/4 pound bacon cheeseburger was good enough for today. Made me want to come back for more. The wait was not that long thru the drive thru.
Update- After my frist review, they personally wanted to apologize for the service I received and didn’t give me a generic apology like major corporate fast food Facebook pages Do. It was personal and they made it right! Two thumbs up for professionalism and my second visit here was completely different and got the proper customer service they promise! Worst place I’ve been in quite a while. The guy working the head set and one of the windows was absolutely unprofessional and obviously very unhappy with his job. No respect a... read more
Business response:
I apologize for your experience. The service you received is completely unacceptable. At Frugals we pride ourselves on providing great customer service and anytime we fall short of that we like to know so that we can fix the problem. Can you give me a …See More
Anyone else having issues with their orders from Frugals? Today they didn’t include the fries and on my last visit they messed up the order. I love the burgers & different milkshake flavors but not sure if I’ll go back again since i can’t seem to get what I ordered.
Business response:
I apologize that your order has been messed up two times in a row. At Frugals it is part of our mission to ensure that our customers are always happy with their experience. I will contact the manager right away and let him know about this so he can adress the employees. If you’re willing to give us another chance, I would love to send you a meal certificate so that you can come back and get the correct order.
Just had a Frugals burger for the first time all I can say is WoW best burger I have had in a long time. I will definitely be back.
Business response:
Thanks for the great review. We're so glad you enjoyed your burger and look forward to serving you again.
Frequently asked questions about Frugals
How is Frugals rated?
Frugals has a 4.5 star rating with 2,347 reviews.
When is Frugals open?
Frugals is closed now. It will open on Monday at 9:00 a.m.
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