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Freedom Kia
- Car Dealers
- Morgantown, WV
About this business
Location details
601 Mary Jane Wood Circle, Morgantown, WV, 26501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
I took my 2020 *** **** to Kia of Bowie on Sept 4, 2025, for a check engine light (code P1C28, transmission-mounted electric oil pump). The repair is covered under ***s Powertrain Warranty, and *** ******* confirmed this with Claim #XXX6860.Even after *** of ******* contacted the service manager directly, he refused to do the work, forcing me to move my vehicle to another dealership. To make matters worse, Kia of Bowie cleared all diagnostic codes before releasing the car, erasing the evidence needed for repair. This shows p... read more
Poorly managed and the most unprofessional I had ever came across. Leased a car but have not received my financing account details and cannot setup payment. Kia ******* cannot find my account.Cannot get anyone on the phone at the dealership as they keep hanging up on me.This is as ridiculous as it gets.
Rashaud of Burlington Kia was so helpful! He made buying a new car less stressful and took his time to answer our questions and even respectfully gave us space when me and my husband needed to talk things out by ourselves, he was eager but not pushy, and I appreciated that. I highly recommend Rashaud !
terrible experience, i was looking at a 2018 kia optima and was scheduled for a test drive today 9/28 and they even called me to confirm i was coming and when we showed up up to the dealership said the car was sold last night on 9/27 and wasted time then we looked at another kia we were interested in and i was pre approved for and when i went in they said they couldn't get me into it and tried to offer me a higher loan for 18k-22k and tried to pressure me into a $500-700 car note then we asked if they could jump our car and ... read more
I recently visited the *** dealership and had the pleasure of working with Madhi. From the moment I walked in, his warm and welcoming energy made me feel at ease. He never rushed me into making a decision and took the time to understand what I was looking for. His patience and attentiveness stood out as he presented options that truly aligned with my needs. Madhis personable approach made the experience enjoyable, and I never felt pressured at any point. I tend to be indecisive, but his calm demeanor made me feel comfortable... read more
Total scam dealership. Posting wrong price when you went to the dealer adding more than $5k you cant avoid and take personal detail ssn and etc
Dear Better Business Bureau,I am writing to formally file a complaint against Nalley Kia regarding unresolved service issues with my 2015 Kia ********** July 25, 2025, I brought my vehicle in due to the traction control light, *** light, and brake lights illuminating on the dashboard. Nalley Kia performed two diagnostic tests and claimed the issues were repaired. However, the brake lights remained on even after service completion on August 2, 2025.On September 16, 2025, my husband returned the vehicle to Nalley Kia as the is... read more
Business response:
******, we sincerely apologize for the ongoing frustrations and repeated inconvenience you have experienced with the service of your 2015 **** We understand how stressful it must be to be without your vehicle for an extended period of time, especially when multiple visits and diagnostic tests have not resolved the original issue. We will be reaching out to you directly to provide clear updates, confirm next steps, and ensure accountability moving forward. We also want to apologize for any unreturned calls or miscommunication... read more
Bought a used ******* Palisade and specifically asked about issues with the engine. Was told to buy a warranty because itll cover any issues! Just over a year later and its burning oil like crazy. Started with them checking it over and they confirmed its burning oil but they wont do anything to assist. Repeatedly push me off to ******* and basically say not their problem.
PLEASE PLEASE PLEASE Read the negative reviews regarding their customer service after the fact. They NO longer care about the customer after the ink is signed. As an ****** Business Owner, I would never treat my customers the way I've been treated today. IF you do decide to buy a car from them, make sure to have everything completed before you sign the final contract and don't buy the Friends and Family add-on they try to sell you, it is so much cheaper to get them done elsewhere.
Frequently asked questions about Freedom Kia
How is Freedom Kia rated?
Freedom Kia has a 4.6 star rating with 2,053 reviews.
When is Freedom Kia open?
Freedom Kia is open now. It will close at 8:00 p.m.
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