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Fred Smith Company

1.5

About this business

Location details

400 Riverwood Dr, Clayton, NC, 27527, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.552 reviews
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Katherine B's profile image
Katherine B 
a year ago

Riverwood Ranch townhomes. DO NOT rent from this company. This place doesn't even deserve one star. The leasing manager *************************, she is beyond useless. She doesn't respond to emails and her phone goes straight to voicemail. When I first moved in, it was not ready. There was actual dog f**** splattered on the floor and walls, when I contacted the office about it, they sent someone with a bucket of water and a paper towel. So I ended up being the one to clean up the mess. Parking is a huge issue here as well,... read more

Marianne W.'s profile image
Marianne W. 
3 years ago

Lions Gate Townhomes - They don't keep the trash contained at all. It attracts strays. I have been feeding one because I can't stand to see an animal suffer. It lives in the drain in the parking lot. Obviously Fred Smith is not an animal lover. Received this email today. I find it hard to believe she's riding by and more concerned with a tiny cat then a massive pile of trash with flies and bacteria - go figure. Also hard to believe all the complaints are about a cat and not the trash situation. Good Morning: I have noticed o... read more

Marianne W's profile image
Marianne W 
3 years ago

Lions Gate Townhomes - They don't keep the trash contained at all. It attracts strays. I have been feeding one because I can't stand to see an animal suffer. It lives in the drain in the parking lot. Obviously Fred Smith is not an animal lover. Received this email today. I find it hard to believe she's riding by and more concerned with a tiny cat then a massive pile of trash with flies and bacteria - go figure. Also hard to believe all the complaints are about a cat and not the trash situation. Good Morning: I have noticed o... read more

Mike B's profile image
Mike B 
3 years ago

If you try to contact property management, good luck! They will not answer the phone, nor will they reply to emails. You will have to visit the office on ******* Parkway to actually speak with a human being in person. When I moved into my unit, it was NOT move-in ready. It was filthy! The HVAC filters on the return units were black which I had to replace on my dime. There was a window devoid of blinds, which I had to purchase and install myself. And the insect problems, mainly roaches, is totally unacceptable! I had to becom... read more

Tyresha W's profile image
Tyresha W 
4 years ago

i am simply trying to get in touch with the person who handles security deposits. I've been waiting on my deposit for a month and 4 days. The letter of non renewal states that i would receive the deposit in LESS THAN 30 days and would be sent to the address i provided. My account was in good standing ($0) balance. i have reached out to **************** to give me the status of my security deposit . I've asked her to simply reply back to my email saying" received" and nothing! i am currently staying with a friend b/c i am wai... read more

Ted G's profile image
Ted G 
4 years ago

I only wish there was a negative star rating! This company is not only greedy, they are a century in the past. We signed up for a gym membership at a club operated by them right down the street, we were so happy to finally find something close for a gym. Five days later they called and advised that our membership was no longer valid and we would have to purchase two separate memberships. It truly baffles me why this company insists on living in the 60's and fail to recognize domestic partnerships! Now if we were to travel ba... read more

Business response:

The Fred Smith Company Sports Club offers a family membership at the *********************** for non-residents and allows the primary member to list a lawfully wedded spouse and dependent children as additional members under the plan. This policy about additional members under a non-resident family plan is clearly stated on the membership application and is uniformly enforced, regardless of sexual orientation, with regard to all domestic or romantic partnerships where both parties live at the same household. ************* p... read more

Derek P's profile image
Derek P 
6 years ago

They are the worst company very to do business with. Run! 

Clarice W.'s profile image
Clarice W. 
7 years ago

We have been renting with this company for several years now. Their customer service, maintenance, and interactions with tenants. In my experience their property management is undependable. Yesterday morning I got in the shower and about a minute later the water pressure went from a heavy spray to a trickle. So here I am with shampoo in my hair and no water to wash it out with. I had to use 2 gallon jugs of water to finish "Washing" before work. I called the city at 6am and a tech came out by 7am to make sure everything was ... read more

Business response:

All tenant requests are important to us. Ms. **** called in Thursday, September 21, 2017, stating she had an issue with her water pressure. We contracted a professional plumber to investigate her issue the same day. The plumber reported after cleaning the Pressure Reducing Valve, Ms. **** had full water pressure. Both parties agreed it was working properly. Later that evening, Ms. **** called the after hours service line and stated that she had no water. The operator asked Ms. **** to flush the toilet, because the toilet wou... read more

Teresa H.'s profile image
Teresa H. 
7 years ago

They are working on a residential street at night. They work until 3 am with lights and extremely loud equipment against the noise ordinance. It is on Old Chapel Hill Rd. They are yelling and beeping and drilling and using dump trucks all night right in the yard. Calls to the company did nothing to help. They also ran over the internet line twice. This company is horrible and is run by a money grubbing man who has no consideration for people. 

Frequently asked questions about Fred Smith Company

How is Fred Smith Company rated?

Fred Smith Company has a 1.5 star rating with 52 reviews. 

When is Fred Smith Company open?

Fred Smith Company is closed now. It will open tomorrow at 9:00 a.m. 

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