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Frankfort Toyota - Frankfort, KY
- Car Dealers
- Frankfort, KY
About this business
Frankfort Toyota serving Frankfort, Lawrenceburg, Georgetown, Louisville, and Lexington, KY. We are proud to be an automotive leader in our area. Since opening our doors, Frankfort Toyota has kept a firm commitment to our customers to provide the highest level of genuine care. We offer a wide selection of new Toyota and Preowned Toyota vehicles. We also offer a wide selection of used vehicles of all makes and models. We hope to make your car buying process as quick and hassle free as possible. Our service department is staff... read more
Location details
1001 Leestown Rd, Frankfort, KY, 40601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I bought a 2019 camry from Toyota of Frankfort 3 1/2 yrs ago. I get my 5000 check ups there. The last two were less than desirable as I have had to take my vehicle to w****** ( as i dont live in Frankfort) to have the tires rebalanced. They left the compartment door open to the cabin filter causing a whistling noise when the ac was on and the inner wheel well was outside of the fender opening. Pretty sad when you are out done by W******, not once, but twice in a row.
Business response:
We apologize for the frustration and dissatisfaction you feel with us. Upon review of your service history it appears that Frankfort Toyota has never performed a tire balance on your vehicle. In particular the previous two service visits were for maintenance including a tire rotation. The maintenance program that came with your vehicle provides oil changes and tire rotations only, not tire balancing. Unless you are experiencing a vibration we do not recommend a tire balance and definitely not at every service visit. Please k... read more
I took my Toyota Corolla to Toyota of Frankfort for an airbag recall. The car is older and I never had an issue with the airbag and never had the light come on. After they did the recall work two days later the airbag light came on. I asked them to fix it and they flatly refused saying I'd have to pay a $150 diagnostic fee first because "it was not their issue, and they don't work for free." The light had never been on before and I find it quite a coincidence that after 16 years on the road it suddenly comes on two days afte... read more
Business response:
Frankfort Toyota has offered all of the possible options multiple times to both Mr. S******* and to T.M.S. Without diagnosis we can only speculate as to why the air bag light is on. If the passenger side air bag inflator that was replaced as part of the Safety Recall is the cause it will be replaced at no cost to the customer. Likewise any fault in workmanship, however unlikely, would also be repaired at no cost to the customer. Any failure from any other part of the air bag system would be Mr. S*******'s responsibility as w... read more
Today at Frankfort Toyota is the first time that a business owner has ever openly cursed at me and told me he didn't want my business. My wife took our new car in for service and was verbally assaulted while being physically intimidated by the OWNER of this dealership. He got in her face, yelling at her, invading her personal space while attempting to intimidate her and cursing at her, calling her names. He informed her that she was refused future service and told to "get the hell out". All of this language and deranged beha... read more
Frequently asked questions about Frankfort Toyota
How is Frankfort Toyota rated?
Frankfort Toyota has a 4.8 star rating with 2,145 reviews.
When is Frankfort Toyota open?
Frankfort Toyota is closed now. It will open on Tuesday at 8:30 a.m.
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