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Frances Ray Jules Salon

3.7

About this business

Location details

205 Portland St, Boston, MA, 02114, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 7:00 p.m.
Tue11:00 a.m. to 7:00 p.m.
Wed11:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
SatClosed
SunClosed
3.7363 reviews
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gilryt's profile image
gilryt 
17 years ago

Worst experience ever – I am a friend of one of the clients whom had a horrible experience at frances ray jules salon. I simply can't believe how horrible she was treated. I actually heard the owner yelling at her on the phone telling her that "it's not his problem that you don't like your highlights." Plus the salon writes 5 star reviews for themselves!!! (that' why there are so many). It is plain and simple. Just don't risk going to this salon. There are hundreds of OTHER salons that actually care about customer satisfacti... read more

RealComments's profile image
RealComments 
17 years ago

Im not too happy. – Yes they offer alot of services. But...I received foils. I left not too happy w/ the owner right there and the manager. I told them I wasnt happy. I was ignored. I had to call that night to say I need to come back to fix my highlights. The friendly receptionist said OK. I had to wait 45min and after got fixed they left my hair soaking wet&told me it cost$40 for a hair dry. I told her I dont want a hair dry just please dry it for a couple of min. She told me she wasnt allowd to do that. NIce huh? Can we sa... read more

chubsz's profile image
chubsz 
17 years ago

BEST hair salon ive ever been to – I'm not all that sure about what the negative review was about since i wasn't at the salon on that excact day but i've been seeing Ben ever since i can remember. He's always done a fantastic job on both coloring and cutting my hair. I was recently in the salon and heard about this review. I figured since i love going to a salon that's friendly, welcoming to new clients, and just all around wonderful, that I would stick up for it by writing this review. I have never had a problem with this s... read more

flamd's profile image
flamd 
17 years ago

OWNERS are PRETENDING to be clients in the salon – I sincerely can not believe these reviews. I can not believe that the owners of this salon would deliberately make up stories and pretend that they were clients overhearing other "difficult clients." First of all, i was at the salon at 1pm on a monday, i was the ONLY CLIENT THERE! that should have tipped me off that this place is horrible. I spent $264 dollars on color and highlights and have no problems paying for a good job. I actually spend over $300 at my usual salon in ... read more

juicyfan's profile image
juicyfan 
17 years ago

FRJ is amazing... – I was at the salon last Tuesday having my hair done which was the same day as the client who posted the negative review. I was with her at the color table and I heard everything that happened. The client came in saying that she was a very difficult client who could never make up her mind. She did say she wanted her roots to match her ends(which were at least 2"). The stylist brought out the color book and matched up her color and discussed with her the options for her hair. The client made it very clear t... read more

agingwell's profile image
agingwell 
17 years ago

Great salon – My wife and I both go to FRJ salon and have had wonderful cuts, colors (her), and service. Kathryn is great and the whole staff are friendly and professional. Ben and Rich are very supportive of their staff. Cannot believe what was recently written by verydissatisfied2 as our experiences have been terrific. Highly recommend Francis Ray Jules and Kathryn. 

defendthebest's profile image
defendthebest 
17 years ago

defending Salon – Funny I was in the salon today at the same time as this primadonna was in . Why do people insist on using lies and vugarity on sylist trying to help. I heard the whole thing being a long time clients of Rhiannons i was in the salon getting my color and this woman (liz) decide to first lie about her hair color (it looked great)and mock him, roll her eyes ,and poutted like a baby . Her hair looked great and Ben (the owner ) was more than a gentelman he offer to put a few lighlights (why i don't understand it ... read more

nyrunner1's profile image
nyrunner1 
17 years ago

I give it a 10!!!! – I absolutely love my hair! My highlights and lowlights are perfect! Kathryn is excellent at what she does and my cut is amazing! I would definitely recommend her and the salon (excellent staff and super comfortable environment) to everyone. I will definitely be back as soon as I need some more highlights! 

MarieHeather's profile image
MarieHeather 
17 years ago

So thrilled with my trial – I've been going to FRJ for years for all my hair and nail needs. Everyone there is great. I knew when it came to my wedding day I would definitely be using Frances Ray Jules for all of it. My hair trial came out the way I wanted it. Rhiannon has been doing my hair for years and really I had no doubt that we would be on the same page. For the last 8 months she's prepped my hair for my big day. Helping me keep it manageable so I could grow it out, getting the color straight so we had a fresh canvas ... read more

Frequently asked questions about Frances Ray Jules Salon

How is Frances Ray Jules Salon rated?

Frances Ray Jules Salon has a 3.7 star rating with 363 reviews. 

When is Frances Ray Jules Salon open?

Frances Ray Jules Salon is closed now. It will open at 10:00 a.m. 

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