Lisa A. on BirdEye
7 months ago
07/26/2019, 06:38 AM
I have never reviewed a company before, but the experience I had with Fox Movers was by far the worst experience I have ever had and I feel obligated to share. I suspect all of the problems stem from the company being understaffed. Our contract stated we would have 4 movers, but only 3 showed up. The head mover spent hours on the phone during the packing process desperately attempting to find a 4th mover. When I talked to my realtor about my experience with Fox she confirmed several of her clients have recently had similar complaints. She confirmed in recent months all she hears are complaints.
One of my best friends also hired Fox to move them a few days after our move. Similar to us, she hired the movers to pack her house, load the truck and transport it to their new home in another state. The truck arrived in their new home town by 7pm. She was told they would unload the entirety of the truck the following morning, but they would set up the beds that night so they had somewhere to sleep. The movers called her at 8pm and said they were "too tired" after eating to unload the beds that night. They were forced to find a hotel room so their 4 month old infant had a place to sleep. The movers finally showed up to her new house at 10:30 the following morning.
-Our move was set up for the incorrect date. The day of the month was correct, but the move was scheduled for July rather than June
-The movers took a 2 hour lunch break
-By the end of the day the movers were down right rude. They would say a room was “done” but then I went into the room to find there was still stuff everywhere. For instance, they told me the pantry was packed. I went into the pantry to find multiple cases of soda, a case of water, a large tin, a bag of dog food and multiple kitchen appliances. The movers made me drag everything out of the pantry and into the middle of the kitchen before they would bring it to the truck. The things that were left in the rooms were randomly thrown into unlabeled boxes. The movers kept coming inside saying “this is our last run”, but we still had plenty of stuff in the house that was not packed. At this point the truck was not full, but rather they were just tired and ready to be done. I was forced to pack my SUV to the ceiling with things they forgot to pack.
-Unfortunately they did such a poor job packing that there were numerous boxes unlabeled therefore the movers did not know where they went. They left at least 60% of the boxes in our kitchen, this was the room closest to the front door
- As we started unpacking the extend of the horrible job they did really set in. The boxes literally had things carelessly thrown into them. The boxes were filled with random items from different rooms. There was no organization whatsoever. I found an unlabeled box filled with numerous loose kitchen spices, a coffee maker, pots and pans and a dirty toilet plunger!! This plunger was in no way wrapped, but rather hastily placed in a box with my kitchen items and food. The items that were damaged during our move were a direct result of reckless packaging. The damages are far too many to list, but an example is a glass pitcher that had no packaging around it and it was placed in a box with television equipment. My necklaces were hanging on a free standing jewelry tree in the master closet. When I unpacked the box that contained my jewelry I found the standing jewelry tree sideways in a box with my clothing. Similar to the other items, this was in no way wrapped, and the packers were hoping my clothing would provide enough support. My necklaces were all in a tangled mess and I immediately noticed a diamond necklace necklace was not on the hook. This item was stolen or lost in the move.
I did contact the owner, Jeff Burdick. He was extremely unhelpful in his response and did not offer an ounce of coundolescense. All he did was offered excuses (most of which were incorrect), and for the complaints he could not lie about, he