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Ford Parts
- Automotive
- Brownsburg, IN
About this business
Location details
450 E Northfield Dr, Brownsburg, IN, 46112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
I was charged for a part to be put on that was in a recall from 2019 on my **** F150, which is a 2017. I was told that there would be no charge for having it fixed. I took my truck to B Bill Estes and had to get someone to take me cause I was told that it would be 2 1/2 days before it will be fixed well within A few hours it was called to my attention. It was ready for pick up so I go to pick it up and was told that Iwas to pay for the part and labor first it was $379 then it dropped down to $217. I do not feel like I was tr... read more
If i could give them zero stars I would. Countless problems with their service ***** My truck has been there for 2 weeks and hasnt moved. I had a scheduled appointment just to have it sit in the lot for 2 weeks and not be fixed. This dealership is horrible. Used to be a good place honestly until they got bought out........
Beware of purchasing an extended warranty and do not trust that you are being given the correct information. I'm not sure if people in the finance department are receiving kickbacks for upselling warranties but I imagine so if you have to lie to the customer to get them to purchase only to do nothing to rectify the situation once it was brought to light. I was sold an extended warranty and was told that it would take effect immediately following the factory warranty when in fact, it took effect the day I purchased the truck.... read more
Terrible customer service. It charged dramatically over the years.There is no point to make an appointment for service ,you won't hear for hours from them. They won't return phone calls. They have total disregard for customers time. Practically holding you and your car as hostages. We have issues with them last year and were assured by manager that it would not happen again and they would use it as learning experience. The big lie. Former customer for many years. Never again.
It is impossible to get ahold of anyone at this dealership. I have had no updates about my car that went in for service the first week of April. I have called multiple times on multiple days of the week every week since my car was dropped off. No one answers the phone and no one returns voicemails. Its been 8 weeks and I cant get ahold of anyone. I know theres a parts shortage and Im not upset with how long the service is taking. I dont mind if it has to be there another month or two but to not answer the phone or return voi... read more
Business response:
<p>We're sorry you had difficulty using our service. Thanks for taking the time to discuss the issue with our Service Manager ****** today. If you need anything else please reach out to me directly ************.</p><p></p>
This is the absolute worse service I have ever had. This is my second review with multiple complaints. My father took his truck in months ago for service. We waited a very long time with no updates & finally when we received updates it took weeks almost a month or more to get the call the truck was ready for pick up. My father went to pick up the truck & the truck wouldn't even start so AGAIN the truck was ready to go home. The truck sit even longer waiting to be serviced which was a red flag considering the circumstances. S... read more
First off let me just say do not attempt to go here for service. Have tried multiple time to call. Also left voice-mails and no calls back. I got a recall for shifter linkage bushing and they told me it was already done clearly lying to my face. Tell me how safe it is when I can literally rock the steering wheel back and forth and side to side almost a inch only put 4k miles on the car since I bought it. I went up there and spoke to the general manager of service department and he just made excuses left and right. Told me th... read more
Business response:
We have attempted to follow up with consumer and take care of issues but when he answered he yelled at us and hung up.
After buying about 30 vehicles over the course of my life, I can easily say this is the WORST experience I've had. TLDR: This dealer is a joke, and don't give a **** about their customers.Where it all started. Looking at a 45k sports car on 12 year old tires which are totally unsafe they absolutely refused to put tires on it. Then being the type of car, I asked for a compression test to verify engine health and they said $3-500 for what would be an hour job for anyone competent. I told them it was way too much and the salesm... read more
This business is in no hurry to fix vehicles. I will NEVER take my car here again or buy any vehicle from **** Estes.
Frequently asked questions about Ford Parts
How is Ford Parts rated?
Ford Parts has a 1 star rating with 11 reviews.
When is Ford Parts open?
Ford Parts is closed now. It will open at 7:30 a.m.
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