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Folsom Toyota Service Center
- Auto Repair
- Folsom, KY
About this business
Folsom Lake Toyota Scion is an automobile dealership that offers a range of new and pre-owned cars, vans, trucks and sport utility vehicles. Its vehicle models include Toyota s Avalon, Camry, Corolla, Prius, Sequoia, Tacoma and Yaris; and Scion s tC. The dealership operates a finance department that provides online credit applications, payment estimations and financing through various certified lenders. Its automotive services include the fuel injection and vehicle inspection services. The dealership has a service and parts ... read more
Location details
12747 Folsom Boulevard, Folsom, KY, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 10:00 p.m. | |
| Tue | 8:30 a.m. to 10:00 p.m. | |
| Wed | 8:30 a.m. to 10:00 p.m. | |
| Thu | 8:30 a.m. to 10:00 p.m. | |
| Fri | 8:30 a.m. to 10:00 p.m. | |
| Sat | 8:30 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Awesome service just like my first time a few months back they took care of my car and also just a special thanks here to Jean i think his name is which he s in the shuttle service who gave me a ride back and forth to the service center what a pleasant guy he is to talk too and i actually remembered him from last time Toyota you are lucky to have Jean there such a kind guy.
Business response:
Thank you Mohammad for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Jim was amazing and extremely helpful! He was able to fix the problem with my car that other mechanics overlooked. I will only be taking my car here from now on!
Business response:
Thank you Marisa for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
The asst service manager was awesome. He was very thorough with explaining what was going to happen and fitting me in.
Business response:
Thank you Julie for the kind words! We look forward to your business with us again!
The first sales person I worked with, Carl Spargo, was fantastic. Very knowledgeable and helpful. He wasn't there the day I came back so I was assigned to work with John Co. Wow, what a difference. Not only did John not know anything about the car, he seemed to not be interested in finding out more about it (he didn't think about looking up information on his phone if he couldn't answer a question). I'm not sure how he qualifies as a sales person. And don't ask me about their manager who did a classic bait and switch on the ... read more
Business response:
Thank you for your feedback about your experience with John because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jeff Bear General Manager 916-355-1500 ext.2524
Excellent customer service while one waits. Great waiting area with plenty of comfortable chairs. Service representative always attentive and good at explaining what was done.
Business response:
Thank you Doug for the kind words! We look forward to your business with us again!
Was happy with the work they have done for me.highly recommend them.
Business response:
Thank you Jesse for the kind words! We thank you for your business and look forward to your next visit!
I was very unimpressed with Jay the manager today. I called a few weeks ago to make an appointment to have a recall on the passenger side sliding door on my 2014 Sienna fixed, it doesn’t latch and has started closing on my grandchildren as they try to get in. I was initially told that I would be provided a loaner car to get myself to work the next day. I called today to verify since no one called like I was told they would. Jay called me back and I was told that the dealer would not provide a car. I told him that I had been ... read more
Business response:
Thank you for bringing this to my attention. I apologize that your experience with the manager was unpleasant . I would like an opportunity to fix this and to earn your business, please contact me at 916-355-1500 ext.2524. I look forward to speaking with you. Jeff Bear General Manager
Thank you for all the help to make my dream car come true. Especially to mango who helped us from the beginning to the end of purchasing. Thank you and god bless ur team at Folsom lake Toyota.
Business response:
Thank you Linda for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
As always the service department was easy to work with, dependable, and kept me in the loop. They do excellent work, thank you Matt and team Red!
Business response:
Thank you Christine for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Frequently asked questions about Folsom Toyota Service Center
How is Folsom Toyota Service Center rated?
Folsom Toyota Service Center has a 4.6 star rating with 944 reviews.
When is Folsom Toyota Service Center open?
Folsom Toyota Service Center is open now. It will close at 10:00 p.m.
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