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Flow Volkswagen of Durham
- Car Dealers
- Durham, NC
About this business
Flow Volkswagen of Durham in Durham, NC treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
Location details
3823 Durham-Chapel Hill Blvd, Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst service experience EVER... wish I could give them zero stars Like many others have said, we have felt obligated to use SSVW for service many times because it is the only convenient dealer nearby. That said, we have NEVER had a positive experience in the service department there. We always leave feeling as though we've been ripped off. We've often been misinformed. We've often experienced poor customer service and poorly estimated time frames, etc. Last year, my husband spent $600 on a new "oxygen sensor" after his car ... read more
Great to purcahse, bad for service The service at this place is hooooorible. I used to have a Beetle, that had to be serviced at this location. Everytime I went it was a hassle, and an extreamly lengthy one. i actually avoided purchasing a new volswagen just to avoid having service done by southern states.
okay, I guess I am soooooooo glad I got rid of my Passat. My dad is a big VW buff and he and my mom bought this car for me. It was very reliable, but very expensive to maintain. Unfortunately, many repairs have to be done at the dealer. I do not have dealer money. I had to pay 40 bucks just for them to tell me why my ABS light was on. The waiting area is VERY nice though. Just like the other reviewer stated, they gave me a rundown of all these repairs my car needed, like almost $2000. Ha! I don't think so. I paid my $40 and ... read more
Go somewhere else for purchasing and repair Before buying a volkswagen - google: "chain driven oil pump and tensioners defect in VW Passat" to read about the repairs that you can look forward to with this type of car. My last "visit" to this VW dealer for repair was $2000 and 30 days.
Worst Service Ever! Avoid at all COSTS! And it WILL cost you! If I must give this dealership a star, then I must, but they have never treated me with any respect as a customer nor have they ever actually fixed my car. In one instance, their incompetent work almost caused a potentially fatal accident and then they argued with me -- first by accusing me of sabotaging my own vehicle and then about fair compensation when they realized they had in fact neglected to tighten the lug nuts on my tires, which caused it to almost fall ... read more
worst service department ever!! had problems with new touareg v8 from day one. they were unable to fix it. they did not keep any of their promises nor appointments. i had to rent car on own expenses because my car always had to stay in longer than what they said it would take them. even an oil exchange takes them a full day or two. this service department is a reason not to buy a VW in this area!
Great People Southern States has some awesome people there. All of there Techs are seasoned and definitely know what they are doing. Sam the service manager is a nice guy and helped me with two recalls I had on my 07 Jetta. The car is great and is by far the most fun to drive car I have ever owned!.. When I bought they were patient with me as I tried to figure out actually how to go about buying a new car. I was impressed by the knowledge I was given. A salesperson at another dealer must have been new but he didn't really an... read more
Worst Car Dealership Experience I could fill up 20 pages with how horrible this dealership was after I bought my 2000 Volkswagen Jetta. From the second week, I had nonstop problems with that car. It was in the shop at least 15 times throughout the year and sometimes needlessly. At one point I needed a part replaced and they had my car all day before calling to tell me that they didn't have the part in stock and I needed to pick my car up. They called two weeks later to tell me the part came in and that I could drop my car of... read more
Frequently asked questions about Flow Volkswagen of Durham
How is Flow Volkswagen of Durham rated?
Flow Volkswagen of Durham has a 4.6 star rating with 1,464 reviews.
When is Flow Volkswagen of Durham open?
Flow Volkswagen of Durham is closed now. It will open tomorrow at 9:00 a.m.
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