Five Star Storage

Issac Micky 

on Google

2 weeks ago

Great customer service especially over the phone 

Patty Bye 

on Google

a month ago

I would definitely give them a rating of a 10. From the ease of reserving a unit to the assistance I received with a representative, it was a great experience. The unit was clean and easily accessible. Thank you. 

Alex Waldeck 

on Google

a month ago

Edit: The regional manager for Five Star contaced me shortly after posting this review. After a bit of discussion he agreed to issue a check for the initial costs of the unit. I am changing this to a 3 star review as, while receiving a refund ultimately resolved the complaint, it should have never gotten to that point of needing such intervention. Rented a unit in November. A week later I requested cancelation as I no longer need additional storage. I never accessed the property/unit. Their records prove this. Was told that ... read more

Alex Waldeck 

on Google

a month ago

Rip off. Rented a unit in November. A week later I requested cancelation as I no longer need additional storage. I never accessed the property/unit. Their records prove this. Was told that they would verify the status of the unit and that a refund would be completed shortly after. December 1 rolls around and I get billed for the unit. I called and a rep said they would look into it. The property manager also called and said they were working on it. Now I'm told that while they can refund Decembers charg, they can't refund th... read more