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First Source Federal Credit Union
- Finance
- New Hartford, NY
About this business
First Source Federal Credit Union is a full-service financial institution, serving our Members and neighbors since 1938. First Source is, above all, a community of people with similar goals for a better future with less worry, and the ability to do more within our means. First Source gives you greater convenience and more personal connections with stronger relationships. We serve more than 50,000 Members throughout Central New York, and as we continue to expand for greater convenience, we'll always maintain our personal atte... read more
Location details
4451 Commercial Dr, New Hartford, NY, 13413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
RecommendedVery happy with service and products at this credit union. I do most of my work over the phone and in the Rome branch and they have been nothing but timely, accommodating and professional. Very helpful with financial tools in building credit for young professionals! Strongly recommend First Source over the local competition and especially over larger banks.
100% Absolute Awesomeness!!! THANK YOU ALL!!!
Started with them over 30 years ago and they have helped me with every journey in my life. I would never bank anywhere else. They also have had amazing people from tellars greeters loan officers right down to the telephone operators. They have helped me build my credit and bailed me out of hard times. Thank you to everyone who has helped throughout the years.
I would like to thank Lynne Orendorf at the Herkimer branch for going above and beyond. In well over 10 years I have not one complaint no matter who I’ve dealt with there. When First Source says they treat you like family they mean it. I would never bank or do financial business anywhere else. When I called to let Lynne know my vehicle I just purchased and financed with First Source two moths ago was totaled she stopped and immediately took care of everything for me. In four very long but short days .. I am back in a new veh... read more
You can BARELY CHANGE A PASSWORD, horrible ENCRYPTION, online banking services are ALWAYS FAULTY AND ANNOYING. THEY HAVE A LACK OF ATMS Please hear this warning and go somewhere else for a bank. God bless you all and peace be with you.
Everyone at First Source from the helpful people at the front desk, to the tellers, to the financial service representatives are beyond helpful and go out of their way to help make things happen. I have been nothing but pleased since I opened my account a little over 2 years ago after having an unpleasant experience at my previous financial institution, but most recently they have taken so much stress out of my car buying experience that was just awful in every other aspect. Thank you, FSFCU!!
APPARENTLY RUSSEL THINKS ITS OKAY TO YELL AT CUSTOMERS BECAUSE OF A MISCOMMUNICATION ON HIS PART. COMPLETELY UNACCEPTABLE. I work for a bank and I would NEVER expect that crappy level of customer service. You would think the least a teller could do is be professional but apparently not. If I could give zero stars I would. I got a lot of recommendations to get my loan from First Source but NOT anymore. You don’t treat CUSTOMERS that way. I feel bad for my mother having to put up with such terrible service.
I tried for an auto loan to get another vehicle and everything sounded positive. I have good credit and was informed that I qualify for a good rate. The information was sent to the underwriters and they denied it saying I've taken on too much. I wouldn't be trying for this if I didn't think I could do it. Very poor service in my opinion. Plus they did a credit check to tell me what I qualify for which puts a hit on my credit rating. Extremely unhappy with this bank. I was even thinking about transferring my current car loan ... read more
Frequently asked questions about First Source Federal Credit Union
How is First Source Federal Credit Union rated?
First Source Federal Credit Union has a 3.8 star rating with 180 reviews.
When is First Source Federal Credit Union open?
First Source Federal Credit Union is open now. It will close at 5:00 p.m.
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