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First Interstate Bank
- Finance
- Billings, MT
About this business
First Interstate Bank in Billings, MT offers a comprehensive suite of personal and business products to take care of all of your diverse financial needs. Whether you're a first time home buyer looking for a mortgage, an established business looking to streamline your payment methods, or someone who is ready to plan for your financial future, our local banking experts at First Interstate Bank will help you reach your goals. First Interstate Bank is a community banking organization headquartered in Billings, Montana. With over... read more
Location details
401 N 31st St, Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had ****************** then they merged with First Interstate Bank - The online banking App is never correct. My direct deposit did not go in my account like they said it would. When I called them last week they said all direct deposits would work until December well they were wrong! I called the service number early this morning and never got to talk to anyone. I called the bank at 9am and they said it should be fixed today and it has not! I am negative in my account now because of this! They said it could be as late as M... read more
First Interstate Bank has no customer service whatsoever. My online account has been locked out for no apparent reason. I called their ************** and was put on hold for over an hour. I called again, same result. I left a written message on their ************** and they said they would reply within one to two days. It has been well over two days and nothing heard. I don't understand how this organization stays in business when they simply ignore their customers. I can't recommend enough never to do business with this awf... read more
I have an auto loan with this bank. I was not contacted regarding needing new proof of auto insurance and instead they increased my loan by $157/month for the remainder of the loan period. This has been a horrible customer service experience as its obvious nobody cares or wants to help this from happening to customers.
Business response:
We cannot comment on this here as we don't want to violate ******************** privacy, but we will contact her privately. Thank you.
Horrible service closed my account and made no attempt to contact me I would never bank here and will make sure all know the poooooor service. Especially the 19th branch in Bozeman Montana worst service and rude people ever!!!!!!
terrible bank, they changed the namebut stayed with the same larger bank chains, synchrony bank, but the bank had 2 robbereies by the same group, and did not pursue the criminals. either they are corrupt or stupid, i was at the bank both times when their clients turned in the names of the criminals and they did not get taken to court. i think it is corrupt.
Over a year ago I thought I closed my account, signed all of the paperwork turned in my safety deposit key, etc. Now I find out that it was never closed and they are charging me over $400 dollars in overdraft fee, not once did anyone contact me and they seem to not be able to find my paperwork that I signed. Also, my account had a decline clause in it stating that transactions should be declined when the funds are not there. I have called the bank manager but he is dodging my calls and Debbie is extremely rude . DO NOT RENT ... read more
I've been banking with this bank for 8 years, they keep getting bought out, but now that First Interstate is in charge things have gone down hill. I've never had transfer fees, but they charged me $10 for moving MY money from Savings to Checking, all I was trying to do was avoid over-drafting. The welcome packet said there was a 40 cent charge, NOT $10! So I decided to close my account. Turns out the teller didn't actually close it out, so I've been accumulating over draft charges for 45 days. I called them and it takes abou... read more
Deceptive business practices and poor customer service. Beware Beware Beware! I have financed many vehicles with many banks but this experience is the worst treatment and lack of professionalism I have ever received period! Avoid Avoid Avoid!!!!!!!!!!
Frequently asked questions about First Interstate Bank
How is First Interstate Bank rated?
First Interstate Bank has a 2.4 star rating with 69 reviews.
When is First Interstate Bank open?
First Interstate Bank is closed now. It will open at 9:00 a.m.
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