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First Interstate Bank
- Finance
- Billings, MT
About this business
First Interstate Bank in Billings, MT offers a comprehensive suite of personal and business products to take care of all of your diverse financial needs. Whether you're a first time home buyer looking for a mortgage, an established business looking to streamline your payment methods, or someone who is ready to plan for your financial future, our local banking experts at First Interstate Bank will help you reach your goals. First Interstate Bank is a community banking organization headquartered in Billings, Montana. With over... read more
Location details
401 N 31st St, Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service I have ever received! I have been a customer for over thirty years account in great standing and treated me like I was doing something wrong by depositing a ****** check into my account which was also my business.
Business response:
Regulations require certain protocols with large deposits, but I will review your situation with the branch. Thank you for reaching out.
Put stop payment with fib on three payments they let them go through and was out the money now have no money won't refund my money and allowed my mortgage company withdraw from my account putting me in a 500 dollar negative in my account worse bank I've ever banked with have a advance line of credit through them can't even get ahead of that to pay it off on top of that had fraud on my account 5 times and changed my debit card 3 times
Business response:
I am sorry to hear you aren't satisfied with the servicing of your accounts. The Red Oak branch continues to try to meet your needs so please contact them directly if there is more they need to be doing.
Absolutely horrible customer service since they laid off their entire mortgage/construction loan department! Flat-out refusal to speak over the phone, they will only email, and there's awful communication with local branches. Do not get your loans or mortgages here!
Quite frankly I don't know where to begin. I was a loyal FIB employee for nearly 10 years and I am still an FIB customer with multiple accounts. As an employee we are set up with a ************** FSA with that we have access to tax-free funds to reimburse for child care which is a godsend in this type of market. However, I was laid off unexpectedly due to no fault of my own in June 2023 due to significant decrease in Mortgage production as a whole. I was provided the standard separation agreement (with the largest explanatio... read more
Business response:
Thank you for reaching out. I will review the issue and contact the reviewer privately if I need more information.
Quite frankly I don't know where to begin. I was a loyal FIB employee for nearly 10 years and I am still an FIB customer with multiple accounts. As an employee we are set up with a ************** FSA with that we have access to tax-free funds to reimburse for child care which is a godsend in this type of market. However, I was laid off unexpectedly due to no fault of my own in June 2023 due to significant decrease in Mortgage production as a whole. I was provided the standard separation agreement (with the largest explanatio... read more
Business response:
Thank you for reaching out. I will review the issue and contact the reviewer privately if I need more information.
Terrible business banking. FIB does NOT operate like a community bank. Doesn't matter if you're a ************** ******* business trying to do good work. Bad service and zero flexibility.Moreover, the web interface is old and clunky. We were willing to overlook that in hopes of getting good service and supporting a local institution. So much for that.I have a personal mortgage loan with this bank x 7 years and thought that would create good faith in the banking relationship. Nope.
Business response:
We would like to connect with you about this and understand the details. Someone will contact you shortly.
Watch for fees. I didnt use my account for a couple years and when I logged into online banking I found they have charged me $10/** for not using my account. Bank elsewhere
Business response:
****************** thank you for reaching out. A banker will contact you to make sure we have up to date mailing address information.
For one month I didnt have insurance on my vehicle because of a confusion with my bank and declined payments. First interstate assigned an insurance for one month charging me over $1000. First they said it was $200 and today I called because they keep charging me and the person I spoke to said I have to pay o er $1000 for insurance for one month. Its a ridiculous amount for just one month.
THE WORST **** IN THE ***** AREA. THEY TOOK OVER GREAT WESTERN ****, AND WILL PUT THE **** OUT OF BUSINESS. I CLOSED MY BUSINESS AND MY PERSONAL ACCOUNT AFTER MY DEBIT CARDS WERE SHUT OFF 3 TIMES. THEY WOULDN'T LET ME TAKE OUT $1000 ON MY DEBIT CARD WITHOUT SHUTTING MY CARDS OFF. WENT TO **** ON 93RD AND ***** AND SPOKE TO ****ER NAMED ***** TO TRY AND FIGURE OUT WHAT THE PROBLEM WAS AND HE COULDN'T EVEN RETURN A PHONE CALL TO ME. WORST CUSTOMER SERVICE EVER. BUT THEY DID OFFER ME A FREE SAFETY DEPOSIT BOX TO NOW CLOSE BOTH ... read more
Frequently asked questions about First Interstate Bank
How is First Interstate Bank rated?
First Interstate Bank has a 2.4 star rating with 69 reviews.
When is First Interstate Bank open?
First Interstate Bank is closed now. It will open at 9:00 a.m.
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