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First Entertainment Credit Union
- Finance
- Los Angeles, CA
About this business
For more than 40 years, First Entertainment Credit Union has been serving financial needs of its customers. Based in Los Angeles, Calif., the firm distributes a host of banking services, such as checking accounts, savings accounts, ATM, credit and debit cards, to name a few. The firm carries a gamut of loan services, including auto loans, real estate and mortgage as well as consumer loans. First Entertainment Credit Union provides an online check re-ordering as well as it offers online application, bill payment, and electron... read more
Location details
6735 Forest Lawn Dr, Los Angeles, CA, 90068, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was told to submit my ID and a utility bill to them by email, which I did. Then two days later, I get an email saying I need to physically go to a building with more documents to join. If Im not mistaken, they allow people within LA county to join and drive is a long one from where Im at. So I just told them to delete my application. It isnt worth it.
My complaint lies with First Entertainment Credit Union (FECU), a bank of which I have been a valued member for almost *************************************************************************************************************************************************************************** April of 2024, I relocated and put over $15,000 into savings for moving costs, only to discover in May 2024 (when I went to rebuild my budget in my new home) that **** had charged an extraordinary amount in overdraft fees. Upon my review o... read more
Failing bank, failing bank, FAILED OUR CITY BANK!What a shame, this used to be a stalwart in the Entertainment community in ************Now I'm ashamed to say I've experienced multiple instances of being denied service or fighting to be serviced because I am Black and LGBT, and I sound like it. In person it's worse because I get approached by security when I go in the office not like the white folks. And then they let the white folks who came in after me go first, always. EVERY TIME. Don't be repeating my mistake, and if you... read more
Business response:
At First Entertainment Credit Union, we warmly welcome all members and those in the L.A. **************** as it is part of our core values as a people helping people organization. We are committed to delivering a member experience that is inviting, respectful, and inclusive. We take concerns like these seriously and this current notification is being vigorously reviewed, and weve reached out to our member multiple times to let them know we support them, and this type of behavior is never acceptable at any level. As an organi... read more
Difficult to access my cash. Opened account 1993!!! The ** closed a large convenient branch in ****************** 4 years ago at least making it necessary to try to use "associated" credit unions in the area from a list First provided. Those **s no longer are affiliated. There's only local ATM at the "crime 7/11" on **********. Cannot feel safe there. Another ATM 3 miles away - only $300 withdrawal limit per day and that ** won't sell quarters. Just discovered First cannot correctly spell the name of the 2nd person on my acc... read more
Business response:
****,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you have experienced. If you would like to discuss further our banking options and issue at hand, please let us know and we will have one of our representatives reach out to better assist you.********************* Member Experience Analyst
I am currently using this credit union for a car loan. I purchased the car in November of 2022. Over a year later I get a letter from the *** about a bounced check. I never wrote a check to the ***. It hit in August of 2023. Head to the *** to inquire more about what this letter is about. Find out first entertainment requested a duplicate copy of my title without informing me. The *** employee says theyve seen this before and this happens when the credit union messes up the initial title and needs to correct it. No one from ... read more
Business response:
*******,Thank you for taking the time to share your feedback. We sincerely apologize your experience did not meet your expectations. We have shared your feedback with the appropriate management to research the incident and take appropriate actions to ensure this does not happen again. Our Lending Manager attempted to contact you to learn about your experience in more detail. We value your input and would like the chance to make things right.*****************
**** has gone down hill they do not care about the Customer i have issues with my ********************** card 4 months no card no payments documented and are missing ask for managers call back to rectify problem NOT 1 HAS CALLED ME!!! $1895 in payments missing... next stop lawyers
I have been unemployed since January 27, 2023 yet First Entertainment will not waive any of the overdraft fees they charge, even when I borrow money to cover my balance. The app is unreliable and notifications rarely work, if ever. I only ever seem to receive notifications when I log into the app, but never when my balance is low as I have set it up to notify me and the overdraft charges vary in their amount; but considering I am on unemployment and can't even pay my rent, this is beyond the pale of understanding from a cred... read more
Deposited an Escrow check from a trust fund. Because my account is new they want to put a two week hold on the check. I am in the middle of a crisis and asked if there was a way to verify the check since the money is available and make an exception. The manager, Catherine, not only says she will return my call but doesn't, but she calls the banks main line and didn't have the common sense to ask for the Trust/Escrow department (being that it says ESCROW aim the check!!) and said she maintains that she can't verify the check.... read more
Business response:
Thank you for taking the time to express your concerns. We value your feedback and are always looking for ways to deliver the best possible member experience. The safety and soundness of member funds is of utmost importance to the credit union. To protect your privacy, we have been in contact with you directly and are working to resolve your concerns as quickly as possible.
Been with FECU for a few years now. My re-fi was a pleasant experience, but my new auto loan experience is atrocious. They didn't reach out to me during the specified time duration and I had to call multiple times to get someone to process the loan. They said they would send out an overnight check to the dealership but that obviously didn't happen. Customer Support is currently taking an hour and a half to call back. And when they did call back, the agent on the line suddenly couldn't hear me and we got disconnected. And mos... read more
Business response:
Dear Adam, First and foremost, we want to thank you for your membership and for reaching out to us. I'm sorry to hear about your recent auto loan and call experience. While this is not typical for us, I will research the timing of the check to the dealership as well as the call experience. If you don't mind, I will call you to discuss what I find within the next two business days. Thanks for taking time to share your comments, Adam. Rami Borsheh Vice President of Consumer Lending Phone: 323.845.4410 Email: *****... read more
Frequently asked questions about First Entertainment Credit Union
How is First Entertainment Credit Union rated?
First Entertainment Credit Union has a 2.8 star rating with 62 reviews.
When is First Entertainment Credit Union open?
First Entertainment Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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