This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
First Convenience Bank
- Banks
- Amarillo, TX
About this business
Location details
5730 W E Amarillo Blvd, Amarillo, TX, 79106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Terrible experience and still waiting on them to send my debit card. It's been 3 weeks.
Business response:
?Thank you for making us aware of your concerns. We are reaching out to you directly by phone to collect information and resolve your concerns.
I have been a loyal customer since 2013. Never in my entire time have I over drafted my account. I made a simple mistake and make my house note again my other checking account instead. I was charged two fees of $34 each. I called and requested a courtesy credit of the fees. I explained to the customer service that I have the money in my other checking account. I inquired through the online banking portal and asked for an explanation of the two fees. I was told that another payment was trying to come through that the bank rej... read more
Business response:
Thank you for making us aware of your concerns. We offer a service called AccountTRANSFER Overdraft Protection Plan which allows customers to use the money they put aside in a separate designated “transfer from” account as protection against overdrafts in other accounts. AccountTRANSFER Overdraft Protection transfers are made for the exact amount required to cover the overdraft plus the applicable transfer fee. To benefit from our AccountTRANSFER Overdraft Protection Plan, you must enroll for the service. If you haven’t alre... read more
My husband gave me a personal check in the amount of $25,000.00 on June 4, 2018. I deposited the check into my account at First National/First Convenience bank. I was told that in 4 days, I would have access to $4,800.00 and that I would have full access on June 14. The money was taken from my husbands account on the 5th . I called the bank headquarters to see why nothing was posted in my account. I was told that a hold was placed on the check for insufficient funds. But, according to Chase bank First National already had th... read more
Business response:
Thank you for making us aware of your concerns. I would have preferred to speak with you directly but was unsuccessful in reaching you by phone. Checks are negotiated in accordance with our Funds Availability Policy which strictly complies with Federal Reserve Regulation CC and is posted at each branch location and provided to each accountholder when an account is opened. This Policy says when a check is deposited the funds are available for withdrawal on the next banking day. If a longer delay will apply, we will provide no... read more
I responded to an email promising $250 credit for refinancing an auto loan. I was approved all the way up until they wanted the mileage of my vehicle. At that point I was denied because my vehicle has over 100,000 miles. I asked if they had already run my credit and dinged my account and was told that they had. It is apparently not their policy to find out what you want a loan for before making sure your credit is good enough for their terms. I asked the woman on the phone why they didn't find out what the auto being refinan... read more
Business response:
Thank you for making us aware of your concerns. We strive to provide outstanding customer service and apologize if that was not your experience. After a review of our records, we were unable to validate your claim that your application was approved at any time during the underwriting process. Furthermore, we disclose that all loans are subject to credit approval. By submitting a loan application, you gave us authorization to obtain personal credit information and evaluate that information to determine credit worthiness. Shou... read more
I am so frustrated with this bank. My account is always locking me out. When I KNOW my password. Thus, I can't use my debit card. Nothing. For two weeks, I haven't been able to place my weekly grocery shopping curbside pickup because of this bank not having after hours tech support. Try shopping with a toddler! This isn't the only time random lock-outs occur. This is the icing on the cake!! I get new debit cards in the mail. Why?? I'm not even sure. I can't even activate them because I need to speak to customer service. But,... read more
Business response:
Thank you for making us aware of your concerns. I attempted to contact you at the phone number you placed on file with us and left a voice message with my contact information. As of today’s date, I have not received a return call. Credit and debit card processing companies provide financial institutions with alerts when they uncover suspicious activity which may have compromised one or more debit or credit cards. Although the financial institution is not provided with specific information regarding the source of the suspici... read more
How does this Bank get a BBB rating of A+. It took this bank almost a month to open up a Business Account. I went all the way to Port Arthur, Texas to open Business Account because my sister leaves there and she is my partner. They took all our information including copies of SS and ID and then told me that we cannot process your request for business account because we are too busy so I told them I wont be coming back because I am going back to Houston. The next day my sister goes to that bank they said the person who proces... read more
Business response:
Thank you for making us aware of your concerns. Bank officer Elaine C************** contacted you directly by phone to address the concerns outlined in your consumer review. During your call, Elaine discussed with you the terms, conditions, and fee schedule associated with your Small Business checking account, confirmed your enrollment for Online Banking, and at your request, changed your statement delivery preference. At the conclusion of your call with Elaine you stated your concerns were resolved to your satisfaction and ... read more
We moved to Texas in January and opened an account at the 643 North Harvey Mitchell Parkway Bryan TX branch. We have maintained more than enough money in the account, we were not looking for special treatment but i was hoping for maybe average customer service. We tried to order new checks a few weeks ago, the bank told us that they were ordered, After a couple weeks my wife called in to speak with the bank to ask why we had not received any checks yet. She was told by the teller that the order was never placed. She asked t... read more
Business response:
Thank you for taking time out of your busy work day to speak with me about the concerns outlined in your Consumer Review. Should you require further information or assistance, please do not hesitate to contact me directly at ###-###-####.
Frequently asked questions about First Convenience Bank
How is First Convenience Bank rated?
First Convenience Bank has a 1.6 star rating with 34 reviews.
When is First Convenience Bank open?
First Convenience Bank is closed now. It will open tomorrow at 12:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com