This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
First Citizens Bank
- Finance
- Greensboro, NC
About this business
At First Citizens, building relationships with customers is at the center of all we do. We understand there is a right way and a wrong way to do business, and we choose the right way. If you’re looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Greensboro, NC branch or find us online.
Location details
620 Green Valley Rd, Greensboro, NC, 27408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We've banked with First Citizens in *********, NC for over 30 years. While the staff has changed off and on through the years, I've never had the terrible experiences said by others. Always courteous, professional and helpful. I've had to have my debit card changed because of phishing on my account, but the new card has always arrived in a timely manner. After seeing the customer review rating of 1.04/5 I felt that someone should say something positive. We truly like this bank.
This a most visious bank I have ever dealt with or heard about the way they conduct business. A definite F grade. My bank account I had with them was hacked and all my money was stolen. I called the main bank in *******for help in reporting fraud. They were very much hateful toward me and did not want to believe me. I want to warn anyone not to do business with this bank. My SSA Direct Deposit was sent to this closed account and the would not as much give me a courtesy call to let me know they had my deposit and I could come... read more
Can the BBB interfere? These reviews are outrageous. As a member of First Citizens for 20 years, it's absurd they can be in business with the customer service they offer. Especially during Covid, it's likely good to have a debit card and withdraw cash. I've waited for TWO YEARS to receive a debit card. They continue to say it was mailed, it is being mailed and now are saying it's delayed in production (still... after YEARS.) This is absolutely absurd
If they would let me they get zero stars. 19 days for a card not even ordered. Called and accused of not being who I actually really am and called sir after correcting *** in the fraud department on that she intentionally did it again and closed my account because I called her a b****. ****** at the Pawleys Island SC branch seems to think it's ok for what *** did because my voice is hoarse and it was a "mistake" well the first time yes it maybe was the 2nd time it was definitely not.
My card number was stolen, so I had to order a new card over the phone. After 10 business days (the longest they say it will take to arrive), it had not come in the mail. I went into a branch to see if I could have a card made. When changing my name after marriage, that branch was able to make me a new card on the spot. The lady at the branch I went to this time said they are unable to do so, and I would have to order another one again. After verifying the address with her, after 10 business days it still had not arrived. Al... read more
First Citizens Bank absorbed *** ****Bank. In all of the paperwork they sent leading up to the 7/18/2022 event, there was nowhere that I could find any information on interest rates for the new accounts. Given that the interest rate on my new account became 0% (down from the 5% I was making at *** ****), it appears to me that interest rate info was left out purposely. Hiding this important aspect of a change to an account is an immoral way of doing business. Additionally, closing the account over the phone results in a $10 s... read more
Customer service and empathy have never been more critical than it is in 2022. I am one of countless numbers struggling to navigate this treacherous economic climate, and was faced with the reality that I needed the support of my family. I moved back to Ohio for my family's support, and made an attempt to close my First Citizen's account. My phone number had been changed, yet I knew all security answers and relavant information. What I did NOT know is that $12 per month was being deducted from my balance due to an insufficie... read more
A cable co called W.O.W., who does not even service this area which is Winston Salem NC WITHDREW $ 450.00 out of my account on June 13th. My actual cable co withdrew their money a few days prior. I called W.O.W. and they do not know me as I do not know them. I called my bank on June 15th and was directed to the dispute department. I called the dispute department again on June 22nd and was told it is now the 30th, and if I do not see my money in my account it could take 4 MONTHS. I checked my account today and nothing. July 4... read more
The location on ***** St in ************, NC needs to close. The whole dynamic of this branch has plummeted since the older black woman, who had been a teller there for a couple decades has retired. The current tellers are rude and somewhat racist. This is a horrible representation for the bank as a whole. I have been a signer on our company's account for 20 yrs. I have made plenty of deposits for years, until we went remote. I hate to assume, but this behavior has occurred a few times, only at this location for about a y... read more
Frequently asked questions about First Citizens Bank
How is First Citizens Bank rated?
First Citizens Bank has a 1.6 star rating with 41 reviews.
When is First Citizens Bank open?
First Citizens Bank is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com