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Firestone Complete Auto Care
- Tires
- Gardendale, AL
About this business
Location details
1105 Main St, Gardendale, AL, 35071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I’ve had my oil changed in the same 2012 Camry since 2013 and the cost was always under $70.00. Today they charged me $98.00. I’m done with them.
RecommendedGreat shop. Steve Daugherty was able to fit us into on a Sunday and repair our "run flat" tire. Very appreciative to him and his staff.
awesome customer service and techs
The guys are always nice and informative. Never had a bad experience
Getting my tires done was a great experience. Andrew was very knowledgeable and personable.
I took my car in to get a tire plugged and was told that all of my fluid levels would be checked and if need be would be topped off. After leaving Firestone I went to hit my windshield washer button to wash my window and it was empty, no washer fluid. When I got home with my windshield washer fluid being empty I checked my oil and my coolant levels my car. It was a quart low in oil and I had to add almost a gallon of coolant. I am not a happy customer and needless to say I will not be a repeat customer!!!!!
Business response:
Hello Chrisie. Thank you for sharing your experience with us. We are sorry to hear that it was not very positive and apologize for the disappointment this may have caused. We understand how important your choice in auto care is, and we would like to hear more. Please send us a private message with your contact information so that we can forward your concerns to the appropriate management team. Thank you for choosing Firestone.
They do work that is not listed on the contract that they did not inform you they was doing neither did they inform my insurance adjuster. NOW they want me to pay for it. I’ve been waiting on corporate to give me a call back for six days now and I yet to receive a call. I’ve never experience this foolishness in my life...
Business response:
Hi Gentill, we're sorry to learn that you had a poor experience when you visited our store, and we'd like to ensure that any concerns you have are addressed by the appropriate team. Would you please, email us at socialcare@bfrc.com with the details of your visit, the store, and your contact information? We value you as a Firestone customer, and we hope to receive your email soon. ^Bryan
Can’t be Preform a job don’t have the right tools
Business response:
Hi Debby, thank you for bringing your service concerns to our attention. We apologize for the negative experience you had at our store, and we'd like to look into this for you. Please email us at socialcare@bfrc.com with the details, your invoice number from the service, and your contact information. We value your business and thank you for choosing Firestone. ^Blake
I should have listened to the reviews prior to going to this place. Worst customer service AND tire mounting service ever. I bought 4 new Bridgestone tires from this place on 2/14. On 2/16 I was driving down the interstate and hit a SMALL lip on the road (going over a bridge) and my whole tire came off of the wheel and caused my wheel to crack in half. I had my car towed back to the shop that same day. On 2/18 I FINALLY get a call from the manager saying that it was not their… See more
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 4 star rating with 354 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is open now. It will close at 7:00 p.m.
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