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Firestone Complete Auto Care
- Oil Change Stations
- Houston, TX
About this business
Location details
9715 North Sam Houston Pkwy E, Houston, TX, 77396, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Only came here because it was open and convenient. I had an appointment at 8 am and got here right on time. Was told there is one vehicle in front of me. Oil didn’t get changed until 8:50 am. It takes 15 minutes to change oil. This is unacceptable. The employees here to it value their customers time.
Business response:
Hi Shirley, thank you for bringing this to our attention. We know your time is valuable, and we apologize for any inconvenience caused by the extended wait. Please feel welcome to email us at socialcare@bfrc.com. Be sure to include the details of your experience, your invoice number, and the best contact information for you. We value your business with Firestone and look forward to receiving your email. ^Bryan
Had my truck...... for 5 hours........ to change 1 tire. Left without it being done. Don’t take vehicles in if you are short staffed. Simple.
Business response:
Hello, Jason. We know that your time is valuable and we'd like to ensure that this is addressed. Please feel welcome to email us at socialcare@bfrc.com with these details and your contact information. We appreciate your business and look forward to hearing from you soon. ^Alexis
Recommendedgreat customer service and jobs done quickly and efficiently!
Business response:
Hi Love, we're thrilled to hear that you had a positive experience at the store. Thank you for sharing this feedback with us. We value your business with Firestone. ^Bryan
Recommendedgreat customer service and jobs done quickly and efficiently!
Business response:
Hi Love, we're thrilled to hear that you had a positive experience at the store. Thank you for sharing this feedback with us. We value your business with Firestone. ^Bryan
customer service and the time they work on your vehicle
RecommendedThey have some of the most genius in the Automotive Industry found to be very Honest , Reliable , and Trustworthy. You'll experience one of the most welcome customer service ever.
RecommendedJose at 9715 N Sam Houston Pkwy E, Humble, TX 77396. Firestone location is the truth... when you walk in just ask for him to look at your car. He tell what it is and don't try to make money off you. Just what you need to keep it on the road and what you can do later... He is a tech you can trust. Try him you won't be disappointed
RecommendedGreat Customer Service and They Took Great Care of Me, The Managers are awesome, I’m thankful that I stopped in.
Very fast and courtesy service. Thank you Gary Smith for your assistance.
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 4.3 star rating with 1,240 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is open now. It will close at 7:00 p.m.
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