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Firefly Credit Union
- Credit Unions
- Burnsville, MN
About this business
Although our legacy as Minnesota's first credit union began in 1925, Firefly Credit Union continues today to serve and guide our members and the Twin Cities community toward lifelong financial well-being with 9 locations and growing. Your goals are our priority, and we exist to help you reach them. As a not-for-profit financial institution, we're different from a bank because our members are our owners (people who live, work, worship, attend school, or volunteer in the Greater Twin Cities Community℠ of Minnesota). Our ... read more
Location details
1400 Riverwood Dr, Burnsville, MN, 55337, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Once all my loans are paid off im LEAVING THIS BANK. I cannot stand what this bank did to me. When this bank was known as Firefly Credit Union, in February of 2018, I had opened an auto loan. The process was great, great customer service, I knew and fully understood my monthly car payment. Then as of 3 weeks ago, a forced CPI insurance of $1200 was added to my car loan. Apparently, the bank had assumed I didnt have auto insurance so they added their own (infact, I did, they have all the documentation). I went into the ******... read more
Ridiculous customer service. Just spoke to a crazy woman who literally spoke jibberish to me, refused to assist in any way, and then proceeded to repeat I dont care, I dont care, I dont care, I dont care! Good thing she made that clear ~ I almost thought she cared! I asked for a supervisor - she hung up while still repeating I dont care!
Trustone closed my HELOC without cause or notification, I found out 6 months later when I tried to access it (I have aCredit rating of 817). Trustone won't return calls or emails, even after overnighting a package to their compliance officer. This has to be illegal.
Holding a check from the US **** of the ******** is laughable transparent effort to take advantage of me as their customer.Parasites.
Worst banking company experience ever, I have been a member starting 49 years ago with US Federal Credit union and never a problem, changed to Firefly, no issues, but when trustone took it over, nothing but problems. My wife and I will be looking for a new Credit union!!!! The worst!!!!!!
My **** was denied 2 times in the last 2 months for going over $200 at ******* in *********, **, where I normally shop for groceries. I have money in my **** and my checking and savings account. ********** *** , everything has gone up I am not pleased with TruStone, and now plan to find another credit union that respects their customers. I am 73 years of age I have worked over 50 years and I deserve to be treated with respect.
They double withdrew money from my external account, gave me credit only for one withdrawal, and when I called they didn't even open up my account to verify my problem, just said that "an update did not go as planned." Absolutely unacceptable. I'd give them zero stars if I could. Just horrible. A manager was going to call me back, and did not.
Kelly *****helped our family navigate through an unprecedented financial issue that could have cost us to lose a home the week of closing. We remained persistent and Kelly did the right thing to help us! We truly appreciate your help!!!!!!!!
I used to bank with Firefly that was a great Credit Union. Ever since they merged with TruStone it has nothing less than a nightmare. I can't go 2 months without randomly having my cards blocked or having them "reported stolen". Every time I call there is not one phone call I have had that was under 25 minutes collectively to resolve my problem. When I am at a store or need to buy something I have no time for 25 min phone calls with people transferring me from one person to another. God forbid you to have card troubles on a ... read more
Frequently asked questions about Firefly Credit Union
How is Firefly Credit Union rated?
Firefly Credit Union has a 3.7 star rating with 199 reviews.
When is Firefly Credit Union open?
Firefly Credit Union is open now. It will close at 6:00 p.m.
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