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Firefly Credit Union
- Credit Unions
- Burnsville, MN
About this business
Although our legacy as Minnesota's first credit union began in 1925, Firefly Credit Union continues today to serve and guide our members and the Twin Cities community toward lifelong financial well-being with 9 locations and growing. Your goals are our priority, and we exist to help you reach them. As a not-for-profit financial institution, we're different from a bank because our members are our owners (people who live, work, worship, attend school, or volunteer in the Greater Twin Cities Community℠ of Minnesota). Our ... read more
Location details
1400 Riverwood Dr, Burnsville, MN, 55337, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Do NOT get any loans through this credit union. They will add money to your loan, they will ruin your credit for mistakes they make. They will not return your calls and if you ask for a supervisor, they will tell you someone will get back to you and never receive a call or resolution.
I would give a negative 10 reading if I could. Horrible customer service, they are incapable of Adding and subtracting that's a huge issue for a financial institution. There rude, gaslighting and blame the people that bank there, for there issues. Incredibly unprofessional. I'm disabled on a limited income and they double charged all transactions this holiday weekend, drained my account to to there system failure. I can't access my money. Wow unbelievable
Business response:
Thank you for reaching out and sharing your concerns. We value all member feedback and have thoroughly reviewed the transactions on your account. Our review did not identify any duplicate transactions or system-related errors.A manager from our ********************* attempted to contact you on May 30 but was unable to reach you. We encourage you to contact us at your convenience so we can further discuss your concerns and offer any additional support you may need.
I have banked with this credit Union for since 1983 when it was US Federal, went to do a lease buyout on my car, I have a good credit score, was denied, but was told thank you for being a long time member, my advice, take your banking elsewhere.
Business response:
Thank you for reaching out and for being a valued member of our credit union since 1983. We understand your decision not to move forward with the lease buyout loan. Please know that our intent was not to decline your application but to request additional information as part of our standard lending process. Our goal is always to provide the best possible financial solutions while ensuring compliance with regulatory and underwriting requirements. Should you have any future banking needs, we would be happy to assist you.
Today I went into the *********** office of TruStone Financial Credit Union to open a 13-month CD and they refused to open an account for me because I have a freeze on my credit reports due to a bad experience I had with identity theft. I brought in a copy of my Living Trust Information Page, my REAL ID driver's license, and a personal check but none of that was sufficient to prove my identity.I'm 82-1/2 years old and I've never experienced this with any other financial institution! I'll never go back to TruStone and will in... read more
Business response:
TruStone Financial Credit Union has internal policies to protect our members, including identity verification requirements before opening an account. A ********************** freeze prevents us from completing this verification through standard methods. While we understand this may be inconvenient, these measures are necessary to protect both our members and the institution.We encourage you to contact us directly for assistance at ************.
Today I went into the *********** office of TruStone Financial Credit Union to open a 13-month CD and they refused to open an account for me because I have a freeze on my credit reports due to a bad experience I had with identity theft. I brought in a copy of my Living Trust Information Page, my REAL ID driver's license, and a personal check but none of that was sufficient to prove my identity.I'm 82-1/2 years old and I've never experienced this with any other financial institution! I'll never go back to TruStone and will in... read more
Business response:
TruStone Financial Credit Union has internal policies to protect our members, including identity verification requirements before opening an account. A ********************** freeze prevents us from completing this verification through standard methods. While we understand this may be inconvenient, these measures are necessary to protect both our members and the institution.We encourage you to contact us directly for assistance at ************.
I have tried to contact them by email through my account page over ***** try and find out how to pay the principal on a car loan. Because you cannot do this on your account page when paying your bill which is very inconvenient and makes it feel thats something thats not in their best interest otherwise why is that not featured. Because of this and I like to pay items off early I will never finance with this bank again.
Business response:
Our Assistant Manager in the ********************* spoke with Ms. ***** on January 27, 2025, and provided guidance on how to make a principal-only payment through our online banking system.
They have made more mistakes on our account by putting money in to the wrong accounts. We are leaving that bank to one that knows what there doing with my accounts . GOOD BY.... 1.29 RATED
I have been banking with Trustone for a number of years, eight for certain, possibly longer. It is the same process, WITHOUT FAIL. There has not been a single time I have visited a Trustone and witnessed or experienced different operations. I have utilized a number of Trustone locations, all are great, but I do prefer to frequent one in particular and that is the ******************. I consider this my "Home" store seeing as it is where all (nine I believe?) of my accounts were established. ************, *****! My goodness, I... read more
Terrible credit union. I had over 1600 of fraudulent ACH withdrawals and they continued to not freeze my account and they would not deny the charges. I ended up with $600 in bank fees. On top of everything they wiped out my savings account and refused to give me my $1500 paycheck. I am still in the middle of getting everything settled, they keep blowing me off and wont talk tome about anything when I go into the branch. At this point I am considering getting a lawyer.
Frequently asked questions about Firefly Credit Union
How is Firefly Credit Union rated?
Firefly Credit Union has a 3.6 star rating with 203 reviews.
When is Firefly Credit Union open?
Firefly Credit Union is open now. It will close at 6:00 p.m.
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