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Firefly Credit Union
- Credit Unions
- Burnsville, MN
About this business
Although our legacy as Minnesota's first credit union began in 1925, Firefly Credit Union continues today to serve and guide our members and the Twin Cities community toward lifelong financial well-being with 9 locations and growing. Your goals are our priority, and we exist to help you reach them. As a not-for-profit financial institution, we're different from a bank because our members are our owners (people who live, work, worship, attend school, or volunteer in the Greater Twin Cities Community℠ of Minnesota). Our ... read more
Location details
1400 Riverwood Dr, Burnsville, MN, 55337, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Today I went into the *********** office of TruStone Financial Credit Union to open a 13-month CD and they refused to open an account for me because I have a freeze on my credit reports due to a bad experience I had with identity theft. I brought in a copy of my Living Trust Information Page, my REAL ID driver's license, and a personal check but none of that was sufficient to prove my identity.I'm 82-1/2 years old and I've never experienced this with any other financial institution! I'll never go back to TruStone and will in... read more
Business response:
TruStone Financial Credit Union has internal policies to protect our members, including identity verification requirements before opening an account. A ********************** freeze prevents us from completing this verification through standard methods. While we understand this may be inconvenient, these measures are necessary to protect both our members and the institution.We encourage you to contact us directly for assistance at ************.
I have tried to contact them by email through my account page over ***** try and find out how to pay the principal on a car loan. Because you cannot do this on your account page when paying your bill which is very inconvenient and makes it feel thats something thats not in their best interest otherwise why is that not featured. Because of this and I like to pay items off early I will never finance with this bank again.
Business response:
Our Assistant Manager in the ********************* spoke with Ms. ***** on January 27, 2025, and provided guidance on how to make a principal-only payment through our online banking system.
They have made more mistakes on our account by putting money in to the wrong accounts. We are leaving that bank to one that knows what there doing with my accounts . GOOD BY.... 1.29 RATED
I have been banking with Trustone for a number of years, eight for certain, possibly longer. It is the same process, WITHOUT FAIL. There has not been a single time I have visited a Trustone and witnessed or experienced different operations. I have utilized a number of Trustone locations, all are great, but I do prefer to frequent one in particular and that is the ******************. I consider this my "Home" store seeing as it is where all (nine I believe?) of my accounts were established. ************, *****! My goodness, I... read more
Terrible credit union. I had over 1600 of fraudulent ACH withdrawals and they continued to not freeze my account and they would not deny the charges. I ended up with $600 in bank fees. On top of everything they wiped out my savings account and refused to give me my $1500 paycheck. I am still in the middle of getting everything settled, they keep blowing me off and wont talk tome about anything when I go into the branch. At this point I am considering getting a lawyer.
Do not bank here. TruStone Financial is a merger between Firefly and Teachers Federal Credit Union. Firefly was a excellent place to bank. I refinanced my mortgage with Firefly. Zero closing costs, great service and low rates. Before my loan officer left, he stated it was going to be a bad merger for the members. After the merger I have had nothing but bad experiences. One example I have to share... On two separate occasions I scheduled my mortgage payment using Trustones online banking transferring my mortgage payment from ... read more
I would give them 0 stars if I could. My ex-wife and I gave them multiple second chances and they continually failed. The first issue was when they cashed a $2,000+ check against our joint checking from someone sitting in the passenger seat of a drive through. They gave them the full amount without fully verifying the identity. The same people then went to ANOTHER trustone branch and did the same thing with another fraudulent check... They did nothing to help resolve even though it was their incompetence that led to our join... read more
Incompetence at its finest. I had credit protection on a car loan I transferred to Firefly CU. Everything was fine until I had an health issue and needed to file a claim with the insurance company. For 18 MONTHS Is so-called employee. Refuse to return my phone calls. Or emails and would leave a message saying, have a nice day. Very ill and not working. I was forced to make payments for 18 months. Trustone merged with firefly. Now is the real joke. The car was current I made $420 PMTS for 5 Yrs. The car was totaled out & my i... read more
I filled out an auto loan application online, giving full disclosure of my Unemployment and my wife's financial income. We were approved and made an agreement with an auto dealer to buy a car. When I started looking for the money and getting a cashiers check, they told me that I was not approved any longer. After making agreements with this auto dealer and selling our other car Trustone renigged on their promise to borrow. This put us in a current hardship as we no longer have a vehicle due to the fact they told us we were a... read more
Frequently asked questions about Firefly Credit Union
How is Firefly Credit Union rated?
Firefly Credit Union has a 3.7 star rating with 199 reviews.
When is Firefly Credit Union open?
Firefly Credit Union is closed now. It will open at 9:00 a.m.
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