FFO Home

Eva G 

on BBB

5 years ago

Purchased a bedroom suite. Had it delivered on August 10th, called my salesperson the same day of delivery with issues. Said I had to call service. I have called Service approximately 8 times and have spoken with different people at the store approximately 10 times. No one can seem to help me. Furniture was delivered with pits/holes in the pieces, unfinished corner on the nightstand, oil puddle left in the driveway from the delivery truck.... I cannot get anyone to get me resolution. I have told them to just come get it and ... read more

Pat W 

on BBB

5 years ago

I was lied to when I purchased a bed and mattress from this company. I was told that I could do 90 days same as cash, just like the last furniture company I had purchased from. When I called to get this set up I was told that they did not know who told me this because they DO NOT DO 90 days. I am not stupid and I had my son with me who heard the same thing. I won't do business with a company that lies to me from the beginning. I will take delivery of the bed and mattress however I will never again purchase from this company,... read more

Dennis J 

on BBB

6 years ago

this place is a joke i have only had my furniture 5 months and since a week after i had it started having problems with it here it is 5 months later and they still haven't fixed the problem and i will never buy anything else from them again 

Imogene M 

on BBB

6 years ago

I would never buy a warranty from FFO again. We bought a leather recliner last year and also bought the warranty. The color completely wore off where your head touched the recliner. I went to talk to the manager, Brandon, and he said he would take care of it. He supposedly ordered the material which took a very long time. When it came, we set a time for the recliner to be fixed. On that day, I was called and was told he couldn't find the material and the manager, Brandon, was out of town. It was never found. I kept going int... read more

Judy W 

on BBB

6 years ago

Purchased a recliner 2017 with the extra warranty. The store has sent a repairman out twice to fix the arm and this is the third time it broke. Called the store, told to call the FHP warranty people. They made a claim for me to received a new recliner in June 2019. Called the store twice got the run around. Third time a manager took the information and is to get back with me. Guess he is walking the problem to the home office. Haven't heard from anyone about the replacement. Will NEVER buy from this company again. The furnit... read more

Sheryl/Susan D 

on BBB

6 years ago

They are very hard to work with. Furniture is overpriced especially for what you get. The furniture you get falls apart not very long after you get it. I have had my furniture less than six months and I've had to call customer service multiple times. 

Carrie M 

on BBB

6 years ago

I bought living room furniture , couch , loveseat, chair and ottom from FFO Russllevile Ar I've had it it for 3 months and started coming apart at seams . I was told it was leather and a name brand Jackson furniture . 

Kelly D 

on BBB

6 years ago

I purchased an England brand sectional in October 29th 2018 Due in November 17th from the FFO store on old Harrods creek ** Louisville KY, Ray was the salesman, **** is the manager of the store. I went that night started looking into the reviews of the brand as well of the company not some good some not specially on furniture well I went in the next day talked to **** she assured me that England was a good company has never had a problem with them I had nothing to worry about ha. I checked several times on the progress to ma... read more

Howard W 

on BBB

6 years ago

As I stated in previous post and tell anyone who will listen, this company company cost me $1600 to just to be able to use a $2100 mat tree I purchase from Mattresses and More! Customer service is terrible! After I spent $1600 with a local well established pest control company to rid my newly purchased Mattress and More bedding of bedbugs, they to take it back for a new one! That's stupid! Be smart, if sign says FFO Furniture or Mattress and More, don't shop! I'm a real ex customer who was fortunate to be able to have the re... read more