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Sue Christian 

on Facebook

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4 years ago

I was looking for a very specific recliner for my home. I found a recliner that "checked all the boxes" to meet what i needed. i didn't purchase it that day and when i returned to buy it, the store had closed due to covid-19. Upon reopening, I was there. Brian, the store manager, supported a paper I brought in with all the recliner's pre-civil sale price. Thank you Brian and staff, I'm very pleased. I will shop again at FFO on Roger's Avenue. Sue Christian 5/23/2020. 

Cheyenne Owens 

on Facebook

5 years ago

I have contacted them twice about getting an invoice emailed to me to finish my insurance claim on the couch they sold me because apparently I bought insurance which doesn’t have WHAT I HAVE INSURANCE ON on the policy.... both times I’ve called they have said they would get it emailed and both time I’ve received nothin. When trying to reach them to find out what I should do about the stain I was told they “weren’t a cleaning service” and I needed to contact and furniture steaming place in town. I got ahold of cooperate about... read more

Eva G 

on BBB

5 years ago

Purchased a bedroom suite. Had it delivered on August 10th, called my salesperson the same day of delivery with issues. Said I had to call service. I have called Service approximately 8 times and have spoken with different people at the store approximately 10 times. No one can seem to help me. Furniture was delivered with pits/holes in the pieces, unfinished corner on the nightstand, oil puddle left in the driveway from the delivery truck.... I cannot get anyone to get me resolution. I have told them to just come get it and ... read more

Pat W 

on BBB

5 years ago

I was lied to when I purchased a bed and mattress from this company. I was told that I could do 90 days same as cash, just like the last furniture company I had purchased from. When I called to get this set up I was told that they did not know who told me this because they DO NOT DO 90 days. I am not stupid and I had my son with me who heard the same thing. I won't do business with a company that lies to me from the beginning. I will take delivery of the bed and mattress however I will never again purchase from this company,... read more

Dennis J 

on BBB

5 years ago

this place is a joke i have only had my furniture 5 months and since a week after i had it started having problems with it here it is 5 months later and they still haven't fixed the problem and i will never buy anything else from them again 

Imogene M 

on BBB

5 years ago

I would never buy a warranty from FFO again. We bought a leather recliner last year and also bought the warranty. The color completely wore off where your head touched the recliner. I went to talk to the manager, Brandon, and he said he would take care of it. He supposedly ordered the material which took a very long time. When it came, we set a time for the recliner to be fixed. On that day, I was called and was told he couldn't find the material and the manager, Brandon, was out of town. It was never found. I kept going int... read more

Judy W 

on BBB

5 years ago

Purchased a recliner 2017 with the extra warranty. The store has sent a repairman out twice to fix the arm and this is the third time it broke. Called the store, told to call the FHP warranty people. They made a claim for me to received a new recliner in June 2019. Called the store twice got the run around. Third time a manager took the information and is to get back with me. Guess he is walking the problem to the home office. Haven't heard from anyone about the replacement. Will NEVER buy from this company again. The furnit... read more

Sheryl/Susan D 

on BBB

5 years ago

They are very hard to work with. Furniture is overpriced especially for what you get. The furniture you get falls apart not very long after you get it. I have had my furniture less than six months and I've had to call customer service multiple times. 

Carrie M 

on BBB

6 years ago

I bought living room furniture , couch , loveseat, chair and ottom from FFO Russllevile Ar I've had it it for 3 months and started coming apart at seams . I was told it was leather and a name brand Jackson furniture .