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Welcome to Fair Oaks Ford in Naperville, IL, where We'll Beat Any Deal. Our Ford dealership in Naperville, IL, has been in the business of making customers happy for more than 30 years. So how do we do it? How do we keep our customers coming back time and time again? We're well known throughout Naperville and beyond for our outstanding reputation. Just go ahead and take a look at our excellent rating on Google+, or our A+ Rating from the Better Business Bureau. Or, check out DealerRater. We're rated No. 1 in Illinois, with m... read more
2055 W Ogden Ave, Naperville, IL, 60540, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 5:00 p.m. | |
Tue | 9:00 a.m. to 9:00 p.m. | |
Wed | 9:00 a.m. to 9:00 p.m. | |
Thu | 9:00 a.m. to 9:00 p.m. | |
Fri | 9:00 a.m. to 9:00 p.m. | |
Sat | 9:00 a.m. to 7:00 p.m. | |
Sun | Closed |
I was very disappointed with the manager *** He was very rude when was having a discussion with him He left and then turned around and said when youre ready I going to be in my office This shows me top management is unaware of what goes on at the dealership and is focused on making money
I cannot express my disappointment in this dealership. The sales staff were nice, but management failed me. Their service rep used my car as his own while I was travelling, racking up hundreds of miles and toll charges I had to pay. Later, I learned he had been arrested for car theft only a month prior. Although not convicted, it shattered my trust. I asked the dealership to take back the car or refund my one-pay lease. They refused. Instead, their attorney offered me oil changes and tire rotations for the lease duration. Af... read more
Reasons why NOT to buy a Lincoln Navigator, and from Fair Oaks Lincoln, Naperville, IL.Bought a used 2023 Lincoln Navigator with ***** miles out the door $92,000 from Fair Oaks Lincoln, Naperville on 3-1-25. Since the purchase, every week, there will be insane amount of dust (see pictures of 1 week pile up on the dash board). I've gone in 3 times (almost every week, except 2 weekends of spring break). The dealer would clean and cannot find the root cause. Took pulling teeth for them to get me a loaner. I traded in my old Nav... read more
Reasons why NOT to buy a Lincoln Navigator, and from Fair Oaks Lincoln, Naperville, IL.Bought a used 2023 Lincoln Navigator with ***** miles out the door $92,000 from Fair Oaks Lincoln, Naperville on 3-1-25. Since the purchase, every week, there will be insane amount of dust (see pictures of 1 week pile up on the dash board). I've gone in 3 times (almost every week, except 2 weekends of spring break). The dealer would clean and cannot find the root cause. Took pulling teeth for them to get me a loaner. I traded in my old Nav... read more
Sold me a car thats been in the dealership for service over 40 times within 2 years of owning. Now the headlights are cracking from the mounts and the dealership and **** dont want to cover it but they fix both defective fog lights. Fair oaks ford service tech ****** told me im a liar and to take car to other dealerahip to fix. Im tired of the run around at this dealership. Go elsewhere please.
I have done business with ************* Lincoln for 8 years, For the most part it was a good experience but then they started to send the promotions because I was a "valued customer" of both **** and ******************** vehicles I purchased and/or serviced at their facilities. So today I wanted to use on of the promotions to reduce my service bill for my Lincoln. The certificate clearly stated ******** Fold Lincoln but the Lincoln service department would not accept them. So this is the way that ******** views a valued cust... read more
Once upon a time this place had a total perfect service department honest and proficient. I did not know that this changed 180 degrees when **** died. I Send a ********************* in for service, it is making a bad noise but runs OK, but scary noise. I send it here from muscle memory, I have been using them and doing bird dogs for them for years. (Not used). I get the call from the service guy that it needs a new engine, $5700.00. I tell them I will be there first thing in the AM what time do you open. I take time from wor... read more
This is the most unprofessional dealer ship that I have ever purchased a vehicle from in my life. They sold me a car that had over 3,000$ worth of problems, and refused to do anything to get me out of ***** after I communicated the issues my first day driving home. The manager had my car for well over 5 days without informing me of any results of the diagnostic. I was originally told that my car was being sent to a specialist at the **** dealership only to be told 5 days later that they took it back so it could be repaired b... read more
Good dealership, concerned about customer treatment and satisfaction. Nice people to do business with
Business response:
Daniel, thank you for the kind words and for taking the time to post this review. We truly appreciate it and look forward to working with you again!
Fair Oaks Ford has a 4.6 star rating with 4,482 reviews.
Fair Oaks Ford is closed now. It will open at 9:00 a.m.
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