Kelsey D. on BirdEye
2 years ago
08/21/2019, 15:52 PM
I obtained new vision & dental insurance in November of 2018. My benefits began on 12/1/2018.
I made my appointment for the optometrist accordingly & had my eye exam before 2018 ended. The doctor was nice but didn't have very good bed side manners as he didn't allow me to fully voice my concerns about my eyes and cut me off several times when I asked questions. All and all, I went 3+ years with the same lenses and frames so I was just happy that I was getting lenses for my current prescription and hopefully getting rid of my headaches/ pains from straining. I purchased expensive frames & lenses in Jan 2019. After I received the frames & lenses, about 4 days of wear I realized that if I did squint I could see more clearly. There was too much time/money spent at this point so I contacted the merchant and let them know that something was off with my prescription and they told me to come back in to be retested. I was retested by another doctor on staff and she let me know during my exam that my prescription was different and I needed stronger lenses for clarity. I was told that I would receive new lenses and Eyeworks of Atl never contacted me to pick up the new lenses. I went through my bank to dispute the charges for malpractice, in the end I didn't receive my proper corrective lenses but they still had my money. I've been considering getting lasik for 6+ years but wasn't sure if it was the right decision or if I would be able to afford it. I couldn't see fully so I broke down & finally had the corrective surgery 7/18/19. It cost me close to $2K. It was the best decision I've ever made in my life. At the lasik consultation the during my exam, my eyes were dilated and examed (they wrote down my script) & then they asked for the frames/lenses that I was given from Eyeworks of Atlanta and tested those. I was asked when I received the frames because the script was so off from what I needed & I'd only had them for 6 1/2 months. Malpractice! On 7/31/2019 I attempted to return the incorrect product to the merchant and they wouldn’t accept it.
I would like for this merchant to return all of my money since they didn't provide what I initially paid for. In the end, because I couldn't see, I spent more money getting my vision corrected permanently and I don't even need the incorrect product that they provided to me.