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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Whether you're visiting for a few days, a month, or looking for an interim relocation or temporary housing solution, our studio suites feature living, dining and sleeping areas. All rooms feature plenty of work space, a fully-equipped kitchen, flat panel televisions with DVD players, as well as on-site guest laundry, wireless high-speed Internet access, pool, hot tub, fitness center, business center with printing capabilities, gourmet coffee bar served Monday thru Friday, and professionals who go out of their way to make you... read more
Location details
333 Continental Dr, Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst hotel I have even stayed in. The entire place smelled like dog or cat urine. The men sitting in the lobby were shady looking gangster style people, which made me feel very uncomfortable and unsafe! My room was a studio style with a stove etc. The oven was dirty and had black crusty remnants of something that looked as if it been there for months on the bottom of it. The dishes and utiseles we're dirty with stuck on food that had not washed off! I found a large uneaten pizza crust, a empty chip bag and a plastic cup und... read more
Business response:
Thank you for contacting us regarding this experience. Upon receipt of this concern, I immediately contacted upper management to review. The manager has confirmed that a refund has been processed. I am sorry for the aggravation and dissatisfaction our guest has experienced. We strive to be the lodging provider of choice for all of our guests and it is clear we have failed in that mission. Thank you for providing us with this opportunity.
Over a year ago, my husband and I booked a room with Extended Stay. When we arrive to our hotel, we found out that they had overbooked us and offered NO help to fix it for us. We were left to sleep in our car after being on hold for OVER AN HOUR and then hanging up on us. We finally got ahold of them a few weeks later, and they offered to comp us a few nights stay, which we were excited about. MONTHS went by, and we didn't see anything. We followed up with them a few times, but still didn't get anything. I finally called aga... read more
WORST SERVICE EVER!!!! I'm staying here for 3 months and there is a huge lack of house keeping, no customer service, front desk is completely useless, the general manager is a joke and isn't even respected among his employees. This branch needs to shut down or replace every employees. People pay good money to stay here and visit the beautiful city of *******. Bad hospitality at this hotel ruined the image of *******!! The employees their should not be allowed to work at any hospitality jobs ever!!! How did BBB rate this plac... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. At Extended Stay Hotels we take pride in ensuring our customer's satisfaction. To ensure we resolve your concern, if you would kindly advise which of our hotel location (address, city, state) you are referencing so we may quickly assist in providing a resolution? The property location did not successfully come through when your concern was su... read more
I stayed at the tech center site in *************** and it was the worst experience I have ever had! The room was dirty (and I mean dirty), the walkway outside the room was no better (cigarette butts everywhere) and after one week I still do not have my refund. I only stayed there one night (out of three) because I had driven 16 hours and it was late when I arrived. I was told I would receive a refund on my reservation but one week later, nothing. I will never stay at an extended stay again-ever! Run from this place-quickly.
Business response:
Thank you for contacting us regarding this experience. I am sorry for the aggravation and dissatisfaction our guest has experienced. We strive to be the lodging provider of choice for all of our guests and it is clear we have failed in that mission. I have confirmed with the site manager that a refund has been processed and the guest has been sent their folio receipt.
Terrible experience with this hotel. When I arrived to check-in, I was told that ****** had overbooked them, and that we would have to be relocated. Employee also indicated this happens often (seems like a scam to me!). After spending 1.5 hours on hold with ****** and trying to get relocated, I ended up cancelling my reservation without penalty and driving the 3 hours to get home. The next morning, I found that Extended Stay had charged me for the room anyways! I have reached out to both the hotel (through phone call and ema... read more
Business response:
Thank you for contacting us regarding this experience. Upon receipt of this concern, I immediately contacted site management to review this situation. The guest's refund has been processed as of 9-11-2018 and we sincerely apologize for the delay. I am sorry for the aggravation and dissatisfaction our guest has experienced. We strive to be the lodging provider of choice for all of our guests and it is clear we have failed in that mission. Thank you for providing us with this opportunity and please let me know if you have any ... read more
They kicked my service animal out of the hotel because my non service animal was accused of biting someone. Even tho my service animal was not present at the time. 100% sure that manager broke the law!!!
Business response:
We appreciate the opportunity to review the guest's concerns. Upon further review, we as ask that the guest defer all questions regarding the situation explained by the guest to our third party insurance partner, ********** as they have been involved to completely review. They can be contacted by phone: ************** or by email:*****************************************
I would not give this hotel a rating. I am concerned by their A+ rating. This is so not a rating this hotel should be getting. We recently stayed at one and had to leave after just 6 hours due to smell in room and the sketchy activities going on at the hotel. From what I have read from several hotel locations that people have stayed and left comments, they are all saying the same - dirty, smelly, terrible service etc. Please investigate and change their rating!
I am a woman staying alone at the Extended Stay in *************. At 2:27 a.m. someone tried to barge loudly into my room last night while I was in a deep sleep. They used a master key, but the bar security chain was on the door, so they couldn't get in. They tried banging it open again. Can you imagine being woken up at 2:27 am like this? I called the front desk and asked if this was someone from the hotel. His answer? "probably." "Probably? I questioned," "uh, yeah, sorry." This next day I called the hotel general manager ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. At Extended Stay Hotels we take pride in ensuring our customer's satisfaction and will utilize your feedback to ensure this does not occur in the future.
I wouldn't give any stars. Felt like I was in a rundown hotel the whole time. The room we stayed in had bedbugs and my kids are eat up! The manager told me to call home office and you can never get ahold of anyone
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 834 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close at 6:00 p.m.
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