Extended Stay America - Knoxville - West Hills

Michael Locicero 

on Google

a week ago

Mold growing in the shower had to constantly change shower curtains because the fan in the the bathroom was not working properly. I sprayed the shower myself with bleach to kill the mold. A maintenance man was sent out. All He did was change the face of the fan. It still does not pull the moisture out of the bathroom the phone never worked from day one I reported it several times. If I touch the t v it turns off. Overall experience was good. The staff was really good. Unless you try to tell the housekeepers what I wanted the... read more

M.DawnH. Forgotten 

on Google

2 weeks ago

Most of the staff are great, the only complaint I have is why doesn't someone properly communicate when the washer and dryer aren't working? when uonly have 6$ for laundry it's hard enough, imagine the unmarked broken dryer taking half your money and the front desk wouldn't reimburse even though there are cameras to show you aren't lying. 6 weeks when u calm the line? looks like we wearing wet clothes this week 

Misty Henry 

on Google

2 weeks ago

Thank you KT, Tousi and housekeeping! 

Brittany R 

on Google

2 weeks ago

The location is the only upside. Only stay here if you are in a pinch or very low on budget. The only reason I haven’t left is because my company booked me here and I haven’t seen a live bug. There’s holes in my bedding, my towels, my curtains. The curtains are busted. There’s are holes all over the walls as well as random questionable stains. The walls are very thin, I can hear the dog at the end of the hall as I type this. I understand you get what you pay for. But torn linens should not be provided to guests, and dingy di... read more