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Executive Maids
- Home Cleaning
- Glendon, PA
About this business
Our cleaners are professional and well trained to clean thoroughly and systematically - the Executive Maids Way! We always arrive with three cleaners, including a supervisor, allowing us to be quick, yet efficient while we clean your home. We conduct thorough quality control checks after the first cleaning and 3 more times throughout the year. We are Pet and Child Friendly! We are fully licensed, bonded and insured, and members of Better Business Bureau and Greater Philadelphia Chamber of Commerce! Services Offered: Recurrin... read more
Location details
2 Ryers Ave, Glendon, PA, 19012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was referred to this company by a good friend who has her own cleaning company and was unable to book me in the time frame I needed. She referred me to Executive Maids stating she refers any clients that she cant take to them. Due to her professionalism and detailedness I proceeded with Executive Maids. I spoke with Janea on May 11th she did a facetime video with me to see my house and what needed to be cleaned. I was told I would have the contract that day. that never happened. On May 13th I called and left a voicemail in... read more
Business response:
TO the BBB: We knew we were going to have a problem with this client from the start. We should never have agreed to do business with her. When we sent the agreements she did not fill them out completely skipping 3 important sections that have to do with financial responsibility. The entire time our House Cleaning Technician cleaned this customer sat in the room she was cleaning pointing out everything she missed while still in the process of cleaning. We have been doing this for over 28 years. We train our HCTs to be thoroug... read more
I was referred to this company by a good friend who has her own cleaning company and was unable to book me in the time frame I needed. She referred me to Executive Maids stating she refers any clients that she cant take to them. Due to her professionalism and detailedness I proceeded with Executive Maids. I spoke with Janea on May 11th she did a facetime video with me to see my house and what needed to be cleaned. I was told I would have the contract that day. that never happened. On May 13th I called and left a voicemail in... read more
Business response:
TO the BBB: We knew we were going to have a problem with this client from the start. We should never have agreed to do business with her. When we sent the agreements she did not fill them out completely skipping 3 important sections that have to do with financial responsibility. The entire time our House Cleaning Technician cleaned this customer sat in the room she was cleaning pointing out everything she missed while still in the process of cleaning. We have been doing this for over 28 years. We train our HCTs to be thoroug... read more
gorilla marketing tactics! – Wish I could give no stars! I contacted executive maids about two years ago to get some general info. They were too pricey so I didn't use them. Since then, I have been harassed by this company via facebook-constant friend requests, writing on my wall (had to block) and contacting me through personal emails. I called them several times to kindly requet they cease contacting me to no avail!
Business response:
I just read the posts that you put online. I am writing to apologize for bothering you. The only reason I send requests for FB/LinkedIn is because many of my clients and I have gotten to be good friends over the years. My clients are not just clients to me. So I most sincerely apologize for bothering you. I have taken your email address out of our database. I do have a polite request...please delete the negative posts. You will not be receiving any further requests from Executive Maids. And, to make it up to you, should you ... read more
I started using Executive Maids 3 months ago, and their performance began less than stellar, and has diminished steadily. The maids left less than 30 minutes ago, and there is dust on every piece of furniture, cat hair on the sofa and chairs, and dust mice on the hardwood floors. The smoked glass doors on the refrigerator are a swirly mess, my sink is stained and countertops are dull with residue. It goes on all over the house. To make matters worse each month their fee has increased by an unannounced $20.00. They won't have... read more
Business response:
We cleaned for this client on Friday. Her team told us about the cleaning, the home & her response to her bill. The home needs a lot of detail work & a good bit of elbow grease which takes time. I called her on Monday morning the day after the hurricane. I offered to come to her home to inspect & to send a team that afternoon to touch up anything she was not pleased with. She would not even let us come see the things she said were overlooked. I told her that there would be no charge. She refused. She thought someone should h... read more
Thorough housecleaning and friendly service! – In the 8+ years we've lived in our house, it has never been cleaner than after our first housecleaning from Executive Maids! They were friendly, efficient, detail-oriented, flexible, and utterly thorough. In addition, the customer service (provided by Billie Joe) was cheerful, responsive, and helpful---the way you wish that ALL customer service would be. I highly recommend Executive Maids of Cheltenham, MontCo, PA---not only will I use their services again, but I look forward to... read more
Efficient, trustworthy, thorough – I've been using this company for ten years or more and have always been pleased with the service. The staff pays attention to my requests and works within my schedule. They are pleasant, and thorough in their work and I am comfortable leaving them in my home. What more could anyone want from a house-keeping company? I would (and have) recommend them for jobs of any size. It's a pleasure (and a rarity) to have a company on which you can completely rely to take care of this very personal serv... read more
Top Notch Professionals – A neighbor recommended Executive Maids over 3 years ago, and we have been very pleased with their service ever since. We regularly refer others to them, as there is nothing like customer assurances. I like how professional the administrative staff is, with reminder calls and exact date and time notifications. They are extremely flexible with date changes to accommodate our schedule, and they offer an array of services customized to our needs. Most of the time when the team of women come, we are not ... read more
Always clean, professonial and reliable – I have been a consistent customer of Executive Maids for 4 1/2 years. They have always been attentive to detail, prompt and honest. The office staff is always willing to work with my regarding time of day I need my home cleaned. I consistently have the same cleaning team in my home and they are prompt and friendly and work extremely hard and take pride in their work. I am always beyond satisfied when I come home and my house smells and looks so clean!!!! The price I pay is well worth... read more
Executive Maids are terrible – Executive maids are the worst cleaning service I have ever used. The cleaning crews do the bare minimum in terms of cleaning - they never clean any areas of the house that are out of common site. Furthermore, they have forgotten to set the alarm on my house after completion of the cleaning 4 times over the past year. The management office is full of excuses and never takes responsibility for thier errors - they claim setting the alarm is very confusing for thier maids, but interestingly enough,... read more
Business response:
We have done everything we could to make this client happy! We feel that the situation has been resolved with nor further complaints.
Frequently asked questions about Executive Maids
How is Executive Maids rated?
Executive Maids has a 4.8 star rating with 242 reviews.
When is Executive Maids open?
Executive Maids is closed now. It will open tomorrow at 8:00 a.m.
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