Enterprise Rent-A-Car

Timothy D 

on BBB

2 years ago

Also had a bad experience with Enterprise and my father has worked for them for 14 years turned in a vehicle on Friday unfortunately it was after the 5:00 hour I was charged for the entire next day on top of another $67 deducted out of my checking account without any notice at all never again 

V. S 

on BBB

2 years ago

My son was referred to enterprise thru a car insurance company. He was in an accident and the other party was at fault. He will be returning to work next week.He was refused a rental because his license has a small crack in it. I called the customer service line and asked about this policy. The person helping me said " yes, your license must be in perfect condition in order to rent a vehicle". I asked for a written copy of the rental agreement, he said I must get it from the website. I looked for it and couldn't find it. So ... read more

Chuck M 

on BBB

2 years ago

Made a reservation and drove two hours to get a car during our vacation and was left stranded by the ************ location. The employees didn't seem to care a bit. 

Daniel J 

on BBB

2 years ago

I would give zero stars if I was able. We reserved 3 vehicles for a church mission trip in early May, we were in need of a very specific amount of seat belts and space for gear. Monday July 17th we received a call in the late evening that they may not be able to fill our order completely. Today July 19th, 4 days out from picking up we were called and notified that there were no vehicles us to have at all. Given a oh well attitude when asked what we were supposed to do about no longer having transportation for our trip. We wi... read more

Danny D 

on BBB

2 years ago

I leased a car from Enterprise in mid March of 2023.(due to 2016 Lexus totaled in accident).When I picked the car up I told the sales rep the car showed a check engine light on dash. He stated it needed an oil change. I drove the car less than 2 weeks. The last 3 days it just sat at my house. The reason being my sister had died and we rode with our daughter to *********** for funeral Upon return, I got in the car to return it to them but discovered engine was acting up. I called Enterprise and told them my grandson would fol... read more

Chris L 

on BBB

2 years ago

Enterprise is always my go to for rentals. Always helpful, answer all my questions, (I never reserve on line always in person).Recently had an issue with vehicle after leaving for vacation, called to inform them of problem. Gave a discount on return. 

Darin G 

on BBB

2 years ago

Reserved a standard SUV, was given to someone else and I was downgraded and told it's the same class which it wasn't and I showed the gentleman on their website. He then proceeds to get an attitude and ignore me and I told him that I wasn't going to rent the vehicle you're trying to give me cuz it's not the class I reserved, I've had this problem in the past they've always upgraded me or taken care of me in some way This time this guy was just a flat out jerk! He then proceeds to tell me they're not going to rent to me anymo... read more

Amy B 

on BBB

2 years ago

Ive been using them for months, and have only had good experiences. All the staff members *** worked with have been friendly and helpful and bend over backwards to accommodate you. Never had a problem picking up a car or with any hidden charges. Deposit is always refunded the day after I bring the car back. 

Donna G M 

on BBB

2 years ago

I will never rent a Dead dog from Enterprise ever!. I was recently involved in a 3 vehicle collision while sitting at a stop sign. My insurance company will pay 80% of my rental bill, the lady who hit me is ********** and they personally called Enterprise to rent a car for me and Enterprise still wants $ ****** from me. I'm 69 years old. I have lost 2 husbands. My 43 year old son has stroke on December 18, 2022, and I care for himI'm in between pay periods and have about $10.00 to my name. It's ALL ABOUT THE MONEY. There are... read more