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Enterprise Rent-A-Car
- Transportation Services
- Chelmsford, MA
About this business
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Chelmsford. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Location details
290 Littleton Rd Unit 9, Chelmsford, MA, 01824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The enterprise rent a car at *******************************************************. Did not pick me up I had to Uber to the location they wouldnt answer there phones. I called the customer service number they would just patch me three to the store that wouldnt answer the phone. Ive emailed called its been 16 days no response from anyone. I was told I would be reimbursed for my Uber ride that hasnt happened. Do not use enterprise they will not pick you up.
HORRIBLE, WOULD RATHER WALK!! ******************************* IN *******-***** THE MANAGER AND ***** THE AGENT WANNABEES ARE RUDE, INCOMPETANT AND INEPT. FILING CHARGES FOR USING CREDIT CARD WITHOUT CONSENT AND THREATENING VOICEMAILS FOR ***** OWN MISTAKES. WILL NEVER USE ENTERPRISE CAR RENTAL AGAIN. ZERO STARS!!!
I reserved a particular class car one month in advance with confirmation so that I could drive my disabled son out of state comfortably for surgery and back home. I went to pick up my car and it's not there. I was offered an upgraded vehicle but was told I'd have to pay ***** vs the **** I was originally quoted! These are fraudulent advertisement and bait-and-switch practices. They wouldn't even call other Enterprise locations locally to find my class vehicle! I had to make a last minute decision and drive my own car which i... read more
They did not honor an email reservation/price quote that they sent me when I went to the counter at the Reno/Tahoe Airport to pick up my car. They tried to charge me $200 dollars more than what the quote was in the email, then they triggered a fraud alert on my credit card so I could not rent a car anywhere else with that credit card. So their quotes basically cannot be trusted.
Business response:
At the time of rental, the amount of the estimated cost of the rental plus $200 will be processed on a credit or debit card, and the funds will not be available for use until after the vehicle has been returned. Additional authorizations from your account will be obtained to cover the cost of the rental charges. Enterprise is not responsible for any overdraft fees incurred.
Enterprise has lost me as a customer over $125. I turned in a car on a Saturday about 15 minutes after the location closed and was charged for 3 days even though I called customer service and told them the car was returned and they reassured me that I would only be charged for the day. Called the general manager of the Kansas City branch where I rented the car to be told that, that was their policy and there was nothing he could do about it! 10 years I have been a customer of enterprise! Called customer service back to see i... read more
Business response:
I was not able to pull up your ticket on New Mexico or Colorado. Please email your rental agreement number and location the vehicle was rented from to CustomerServiceFeedback@ehi.com. I will get this escalated for a follow up.
HORRIBLE!!! RIPOFF!!!! If you have full coverage insurance, do not pay for anything extra they offer you. They didn't give us any paperwork!!!! Scammmm!!!!! Go somewhere else if you can to rent your vehicle!!!!
I reserved a Minivan online through the Enterprise website at the * Santa Fe location. I reserved the vehicle over 2 weeks in advance. I received a call the day before pickup stating that they did not have my vehicle available and that they had no other vehicles of that size available to rent. The employee stated they were unable to see the availability of other locations. I was advised to call each location to inquire. After having no luck for a 30 mile radius, I reached back out asking if I could rent 2 vehicles for the sa... read more
6/5/21 Had a car reserved and confirmation number I received on 6/3/21. Needed a car to take my mother home to Mississippi for her doctor's appointment. Upon arrival of my reservation time two young adults told me they didn't have any cars available and to come back tomorrow as they locked the door to leave. I have to work Monday morning so I can not leave on Sunday, I explained to the young gentleman that I would take anything they had available. They told me no as they looked down at their watch and walked to their cars. S... read more
I rented a car from Enterprise ******** , ** for my trip. I mostly rent from **** and always love the service. Because of my friend told me to get car enterprise and i decided to get from them. I made a reservation on last friday. Girl behind the counter was happily get me there as a first time there and she upgrade my car for free. I never buy insurance i use my full insistence. Thanks God never happened all this time. I rented to car friday to next week Sunday for 10 days. And i asked her what time u close sunday ? She sai... read more
Business response:
Hello, can you please provide your rental agreement number so we can have the appropriate management team look into this?
Frequently asked questions about Enterprise Rent-A-Car
How is Enterprise Rent-A-Car rated?
Enterprise Rent-A-Car has a 2 star rating with 684 reviews.
When is Enterprise Rent-A-Car open?
Enterprise Rent-A-Car is open now. It will close at 5:00 p.m.
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