Enterprise Rent-A-Car

Jeff B. 

on BBB

4 years ago

Rented a car Easter Weekend at the location on West Loop in *******. Arrived and they said that they did not have any cars for me. Flew in from **********. There were 4 other people there that had the same issue. What a horrible experience, they were not sorry and offered nothing to help me out. What a horribly run organization. I have been with National Car for years and this is the same company. Stay away from them - poor, poor. 

Trina C 

on BBB

4 years ago

This is by far the worst customer service I have ever had in my lifetime. They do not even deserve one star, but have to put it down to write a review. My son rented a Yukon for pick-up on April 2, 2021 and return on April 9, 2021. There website states they take debit cards and my son had a confirmation stating he could rent with a debit card. When he went to pick it up, *****, the employee stated they do not take debit cards and there was noting he could do to accommodate him. I called and spoke with ***** and told him we h... read more

lisa a 

on BBB

4 years ago

After having a reservation for two months at the *******************************************************, when I arrived no cars were available. The staff was not helpful in providing information on how long I would have to wait for a car to become available. When I requested to speak to the manager named ******, he was dismissive and when I told him I would contact the corporate office to complaint about their dismissive attitude and lack of help, he said I was threatening him and that I should stop video recording even tho... read more

James D 

on BBB

4 years ago

Never rent from this rental agency. They gave me a prepaid nonrefundable reservation (through Chase travel points) for Friday March 25 2021. Although not advertised as such the location was not in the MIA ******** but a $10 Uber ride away. When I arrived for my 600 pm reservation 15 minutes early they told me there were no car and six people were ahead of me, and the location closed in 15 minutes. They kicked us all out without providing a single car or any assistance. I had to take a $200 Uber each way to Naples, and had to... read more

J. W 

on BBB

4 years ago

******, **. We are a family of four and had a vacation scheduled for the week of our kid's spring break. We reserved a car 2 weeks prior to the pick-up date. Enterprise in ****** (*****) called ** at 6:30 the evening before pick-up and told us there were no rentals available. We lost our reservations and money for our accommodations for our stay in Key West. I've contacted Enterprise several times via email and phone. They also kept our rental points, which we saved for a free day and planned to use on this rental which we n... read more

Karen L 

on BBB

4 years ago

Had a confirmation of them picking me up in Mount ****** at a body shop only to call the night before stating they did not have personnel available to drop the car off as promised. they did offer a car if I could come to Newark and pick it up-umm no that is why I specifically asked to be picked up at the body shop since I had to be to work within 30 minutes of drop off. Bad service but the only service available for this type of business so they don't care how they treat you 

Kevin M 

on BBB

4 years ago

BE AWARE of Enterprise at ********* airport.If you drop off your vehicle after hours take pictures of your entire vehicle.We dropped off the vehicle after hours without a return representative there and asked the rental representative (representative that give out cars) said we were good and to deposit key in box.We then got home to a charge of $250 extra on our card and the ** rep said because of damage.I told her I wanted pictures and to speak to someone (there are 4 witnesses to NO DAMAGE).She was quick to say I will have... read more

Ken K. 

on BBB

4 years ago

I had a car from the ********* ******* Enterprise at **********************. and ended up having to pay a $150 charge for smoking in the vehicle (cleaning costs). The thing is I have not smoked for 40+ years (I am semi-retired). I was compelled to listen to a staff member, not very interested in diplomacy, and perhaps half my age tell me repeatedly I must be mistaken because he would never make a mistake and send out a car that smelled of smoke. I guess they are perfect at this location and I am simply confused about my own ... read more

Shaughnessy D 

on BBB

4 years ago

Avoid the Deception!! I had been using Enterprise for several years. Recently, I attempted to rent a car for a road trip. I made the reservation using the exact same debit card that I have always used. It's the only card I have. Everything was fine until I attempted to add my sister as an additional driver. Suddenly, my card was no good. I could not use it at all. I even attempted to make my sister the primary driver (she has a major credit card) and me as the secondary driver, but my card was still refused. I ended up havin... read more