Enterprise Rent-A-Car

Sheila T. 

on BBB

3 years ago

The branch manager ***** **** at the location of *********************, ***********, ** ***** is very rude and should be demoted for reasons of bad customer service. I was in there due to getting a rental car through Progressive, her employee made a decision to give my rental away without even calling me or informing me the morning of the call that I had one on reserve. I needed to pick it up by noon apparently but was not informed of this from the employee ******. I was definitely upset with the fact that I wasn't told this... read more

Brenda Lee P 

on BBB

3 years ago

I DONT WANT TO GIVE THEM A STAR. ITS NOT WORTHED. THIS COMPANY PROTECT THEIR CUSTOMERS AS THEIR COMPANY EVENT IF IT MEANS DOING HARM TO ANOTHER PERSON. I GOT INTO A CAR ACCIDENTWITH A PERSON WHO RENT A CAR FROM THEM AND THEY DO NOT WNAT TO GIVE ME ANY INFORMATION WHEN THIS IS NECESSARY TO FILE A CLAIM. I WAS IN MY CAR WQITH MY SON. THIS ACCIDENT COULD HAVE BEEN WORST IF I WOULD BE CLOSER TO THE OTHER CAR. NOW NOBODY IS GIVING ME ANY INFORMATION. I CANNOT FILE A CLAIM. THIS IS VERY FRUSTRATING 

Susan G 

on BBB

3 years ago

Worst rental experience EVER! The car broke down less than 24 hours after pick up and Enterprise left my daughter and I stranded in rural *********** for 2 days. They sent a tow truck and picked up the broken car and never sent a replacement car. There were no taxis or **** services available, again we were in very rural ***********. An employee of the hotel felt sorry for my daughter and I and gave us a ride of 50 miles one way back to the airport after 2 days of waiting for a replacement car. Enterprise said they couldnt s... read more

Hanna L 

on BBB

3 years ago

Rude Behavior and Bad Attitudes from a lady in the local office in **************************************** woman who wears big black glasses and has long black hair who helped my Dad and her lack of professionalism, helpfulness, and what can only be described as a poisonous attitude have cost her not only one loyal customer, but an entire company's worth of clients. Allow me to explain.I'd like to start by saying that my father has always been a very loyal customer. To provide context, my father's company has chosen Enterpr... read more

Kari G 

on BBB

3 years ago

Were reckless with my credit card and whom ever had the rental car after me must have went through tolls in *** and it hit off that license plate that still had my card attached to it. Both reps at the customer service numbers (not the local location, they were nice) didnt seem too concerned and one flat out did not believe me that I did not do it, the other promised theyd investigate it and call me back within a day. Three days later the charge officially posted so I assumed that meant they werent budging. I called my cc co... read more

Tai N 

on BBB

3 years ago

Absolutely horrible counter experience. Husband and I are traveling for funeral and found out due to covid funeral home will not be providing transportation services for family. We rented with enterprise before so figured this would be a breeze. SO WRONG... at ticket counter to confirm reservation we explained situation and was basically needing help with dropping off slightly later due to other family members riding and no transportation there was additional charges. *** at counter said nothing he could do if we came back l... read more

Scammed C 

on BBB

3 years ago

i reserved a car to pick up on Friday 2/11/22, A confirmed reservation number was received . I received a phone call from an Enterprise employee on 2/11 at ;7::00 am telling me that they wont have anything available for me. I asked if they could check with other nearby locations to see if they will have anything. He said they don't have the capability to check, I asked if he can call any of the locations. he told me to call. This is beyond unprofessional. 

Cortney M 

on BBB

3 years ago

I rented with enterprise in ******** through insurance because i had got into an accident. When my insurance said they'd stop paying for it, i was told by ***** that i could renew a contract. In my ears, i thought i'd be paying for that night and the next night. so i went home with the car and they called me the next day after work and everything and told me that i stole the car, put me on a do not rent list and had my daughter and i standing in the cold waiting for a ride. ********* the assistant manager has zero customer s... read more

Pamela A. 

on BBB

3 years ago

We rented a very nice truck from Enterprise in *******, ****. They told ** the truck was for sale and if we were interested in purchasing it, we would have to take it to the ********** Location for a price appraisal. We did this and the person there said this one is not for sale but we have one in ********** that they could ship over for us to look at. This should have been a huge red flag but the photos they showed made the truck look nice. They said they would charge a shipping fee of $1,069.37, but that if we did not purc... read more