Enterprise Rent-A-Car

Ronda M. 

on BBB

3 years ago

The office in ************ does not Honour reservations. I have been renting monthly to help my sick father get his errands run and get to his appointments. This month they all of a sudden, no longer provided pick ** in the 5 km radius as they had always previously done. When I complained, they told me they would arrive to get me at 12 instead of 10:00 AM. They just never came. I waited all day. I called 5 times and they never returned my call.Then yesterday at 3:07 in the afternoon when I was to pick up the vehicle today at... read more

Kelly B. 

on BBB

3 years ago

Made a reservation, they called that morning to tell me they were having trouble getting my car ready. I called back to see if they had fixed the problem, they closed up and left without even letting me know! Ruined my vacation since we were leaving at 8:30 the next morning, Sunday. This was in ******, **. They literally closed up and left like cowards! 

Hector M 

on BBB

3 years ago

They charge for toll road fees, even tho you never used one. Very disappointed 

KL J 

on BBB

3 years ago

NO ONE EVER ANSWERS THE ***** AT LOCATION *************************************************************. IF YOU CALL CUSTOMER SERVICE, THEY TELL YOU TO CALL ANOTHER LOCATION IF NO ONE ANSWERS THE FIRST LOCATION. I WAS ASSIGNED WITH ENTERPIRSE BY AN INSURANCE COMPANY AFTER BEING INVLOVED IN AN AUTO ACCIDENT. I WAS PROVIDED A HUGE MONSTER TRUCK WHEN I AN A 5'4" SMALL LADY. i WAS TOLD TO CALL BACK THE NEXT DAY ADTER 11AM WHEN A COMPACT CAR WAS GOING TO BE TURNED IN. I HAVE BEEN CALLING FOR 2 WEEKS AND NO ONE ANSWERS THE *****! ... read more

April D 

on BBB

3 years ago

WATCH OUT! They rush through the rental at pick up. They don't disclose that there is a daily charge for additional driver. They have you sign and initial contract without telling or confirming what you are signing. I returned the car and was advised the bill would be sent via email. Don't fall for that when I read the receipt they had $105.00 extra charge on the bill. When I questioned and advised the charge was not disclosed and they only claimed I had to use a credit card vs debit for additional driver. They claimed my re... read more

Bernard G 

on BBB

3 years ago

Rip Off! Find a different company...this one will rip you off 

Matt B 

on BBB

3 years ago

We returned a rental from Enterprise per the exact instructions both on the rental agreement and from the attendant: Leave the key fob in the cup holder. We did. Grabbed our luggage and walked into the airport. A few weeks later a charge for $560 appears on our business Amex from Enterprise. After speaking with them, we learn that they are charging the company for "not returning the key fob." We politely explained that in fact we had, but to no avail. Fortunately, Amex reversed the charges and made us whole. The Amex represe... read more

Bonnie S 

on BBB

3 years ago

If I could give Enterprise a negative 5 stars, I would.No one is home at Enterprise. Because my own vehicle was totaled, I got an Enterprise Rental through ********************* Within 10 days, I was able to purchase a new car. Although the rental car was picked up at Enterprise's *********, ** location, I tried calling Enterprise ********* to determine if it was okay to return the rental to an Enterprise venue inside ********************************, **. I tried calling Enterprise ********* from the ****** venue; alas NOBOD... read more

Joe H 

on BBB

3 years ago

Great company to deal with. also the employees at the ********** location are very knowledgeable and helpful.