Enterprise Rent-A-Car

Kelly 

on BBB

3 years ago

I was fraudulently charged for taxes on a vehicle that I got through my car insurance since my car was being repaired. I called regarding the money stolen from my account. The gentleman **** told me his manager approved the draft. It was never explained to me that they vehicle I had was over the insurance limit and when I checked in to get the vehicle almost a month ago, I was never informed of this. I read over my contract and I do not see that it shows I was supposed to pay extra for taxes. No one ever said the vehicle I h... read more

Shay A 

on BBB

3 years ago

Let me start off by saying I had a good review posted here, BUT, Cicumstances changed when I opted to take the 7 Day Buy back Promise cause we unfortunitly picked something that was too small, which we will take blame for we choose the car! ************************** Enterprise Car Sales, and I worked with Vlad sales associae and his Finance Manager Ulysis, to see what i could get into, now here is a game changer i was picking cares, and they pick something else but in mind of what i had asked, I'd either get a not available... read more

Ernesto A. 

on BBB

3 years ago

ATTENTION!! This is by far one of the worst experiences/days we have came across. We rented a vehicle ****** Equinox 2021) in order to travel from ** to ** for our aunts funeral. Our BRAKES WENT OUT ON HWY 10 going EAST bound. The scare we had of almost colliding with another vehicle was extremely frightening. We quickly yet slowly exited the hwy. We spotted a local Enterprise branch ************************************************** and proceeded to enter for assistance. The service provided there by the manager name ******... read more

remona r 

on BBB

3 years ago

Don't rent from *********, **. Scammers. Charged me $300 to drop of in ******* (didn't even tell me that was an option. I had to call the general enterprise number to schedule the different drop off location). Location was shady to begin with. I wish I could write a ****** review. 

Barbara R 

on BBB

3 years ago

I will never ever rent another vehicle from enterprise rental car in ********, ** because they dont refund your deposit. My car insurance says they will pay $30 a day for me to rent a vehicle from Enterprise. When you go to pick up the vehicle they find you a car no doubt but they dont tell you that the vehicle is more than what your insurance company will pay so you get that vehicle not knowing that its $35 a day for the vehicle. Now, keep in mind that they also say you have to leave a deposit but you will get it back once ... read more

Charles R 

on BBB

3 years ago

I went to enterprise on from st. In Salem to rent a truck while I already had a rental. They wanted to renew my contract on my old vehicle so they went and got the miles from the car, my wife was in the car waiting for me . The customer service rep noticed my wife had a vape pen plugged in to the charge. She didnt say anything to me or my wife she went and told her manager ***************************** . He came to me and said they could not rent me a car cause my wife was high on marijuana I laughed and said thats a vape pe... read more

SHANNON M 

on BBB

3 years ago

We recently rented a car from another vender through a bigger affiliate (d$llar/xxpedia). The entire situation was a fiasco! We called Enterprise. The customer service rep located an ******************** car-rental near us and we had a car reserved, picked up and on our way within an hour!! Five stars for this team, especially ***************************. Also, I have already received my deposit back into my account! Thank you!! 

Kim S 

on BBB

3 years ago

I reserved a rental car in the fall of 2021 for a rental for my vacation in June 2022, so that I could get a good price. In March 2022, I received an email stating that they were sorry to see me cancel my reservation. I was shocked and called the next morning only to be passed to 3 different people (including the escalation team). I told them that I had not cancelled my reservation and wanted it reinstated. They said that since their records show that I cancelled, they could only make a new reservation for the same vehicle a... read more

John W 

on BBB

3 years ago

Son wrecked his car, we have rental. Progressive Ins booked a rental thru Enterprise at a *************** location. Son tried to pick up car and the clerk lied to him about the process and sent him to another Enterprise in *****. The manager at ************** location did not understand why he was sent there because the res. was at the *************** location and he did not have any cars. Contacted the *************** location and they did not have any cars. 3 hours later Progressive booked a rental thru Hertz. Enterprise i... read more