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Ent Credit Union
- Finance
- Thornton, CO
About this business
Based in Colorado Springs - Ent is Colorado’s leading credit union, providing a full range of financial solutions to communities along the Front Range, from savings and checking accounts to mortgage loans. At Ent, you’re not a customer. You’re an owner-member. Our goal is to build long-lasting relationships to improve your financial life. We deliver value to our owner-members by offering higher dividends on savings, decreased rates on loans, lower or no fees for services. The Grant Street Service Center is ... read more
Location details
13670 Grant St, Thornton, CO, 80023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Terrible Auto and insurance depts are a scam.. Takes them 2 seconds to take money from your account And 2-4 weeks to return it Over their mistakes
Up until my recent situation Ive never minded ent. Unfortunately, ******************************* had been dealing with my process of a simple refund and has been TERRIBLE. Unprofessional and has not helped one bit, in fact has made it 10x more confusing. This process has been going on for over two weeks. This is the first review Ive ever written anywhere, and most of the time I am very understanding, but this is just unacceptable. This is the first time Ive ever considered leaving ent due to her poor quality in customer ser... read more
Business response:
Thank you for your feedback, ******. Though we are disappointed to hear that your experience was anything less than great, we do appreciate the specificity you provided in your comments. We will share these details with our training and retail areas in order to allow them to share real-life comments that our teams can learn and grow from going forward.
Do not trust this Bank it has been the worst experience of my entire life dealing with this Bank
Business response:
******************,We are sorry to hear that your experience with Ent did not live up to your expectations. We strive to connect directly with our members to help them with their banking needs and resolve any problems or hardships they might be encountering. If you would like to connect with a member services representative to review the details that led you to feeling dissatisfied, please email me at *************** and I will make those arrangements. *********************, Ent Credit Union
I would not recommend getting a car loan through ENT. I have had the worst experience. I first call them and ask if I need an account through them, the answer was no. Then after we start the process and get going they tell us we need an account. I have never had to have a seller come to the bank and sign over title, normally you can do so electronically. They made the sellers drive 2 hours to come sign one document. I have not been given proper paper work to register the car. I had to call in 3 times to get someone knowledge... read more
Business response:
We certainly don't like or expect to see the phrase "worst experience" in conjunction with any transaction at our credit union. We have asked one of our experts in lending to reach out to the member to address the items mentioned by the member as well as determine if they can assist the member going forward.
I am furious right now. It's a Sunday night, and I'm a week away from closing on my house. Tonight I login to ent to pay my car payment of about 300 dollars. I get on there and see somehow I owe 700 dollars or something this month. I paid every month so I was like, what. So I start digging in my statements and notice that on November 15th you charge me **** for a loan advancement? I did not ask or authorize for you to take any credit out on my name. I finally got my car down to owing ***** so I can buy this house and you mfs... read more
Business response:
It is our understanding that our team at Ent has spoken with ******************** and resolved the situation to her satisfaction. Please inform us if that is not the case.
I signed up for a high dividend savings and checkings account as the rate was competitive with other companies. After about than a month, without notifying me, all of my accounts were converted into a new account type with 1/10 the interest rate. I called and was notified they removed the account type I signed up for. I expressed that I chose ENT based specifically off this rate and had no interest in this new account, they expressed I had no choice at this point they had already changed my account and there was no option to... read more
Business response:
Nathan - Thank you for taking the time to discuss your dissatisfaction with one of our member service representatives as well as through your review on this site. We spent many months reviewing the usage of the previous account structure for both savings and checking accounts before determining that our new “No Strings Checking” more closely resembled what the majority of our members expected to see in these accounts – low to no fees across the board in virtually every way possible and an easy-to-understand, better than aver... read more
I'm African American and I received racist treatment at Ent Credit Union. I recently attempted to enter Ent Credit Union and I was stopped by a police officer and told to remove my mask. This was inappropriate because I had not been vaccinated for Covid-19, and I am in the high-risk group. The police officer followed me into the credit union and stood at an angle where he could view my entire transaction. This made me feel very uncomfortable. On a different day after entering the bank I was told to take off my hat. I feel li... read more
Business response:
We are sorry to hear you had a less than stellar experience at one of our service centers, Ray. The requests made of you by our security and/or employees at the center are consistent with the protocols we have in place to identify all members and insure as safe an experience as possible for members like you and our staff. If there was an occasion you were not asked to remove sunglasses, face covering or hat, that center was not observing the security protocols. If you wish to provide the location of the center(s) you visited... read more
First of all, I had bought a vehicle and was two months behind on my payments. After I got caught up on my payments they put my money for my car loan into a separate savings account. So that it didn’t look like I made a payment at all and they took my car after I was all caught up! My boyfriend even handed me 4 grand cash to give to the bank and they still wouldn’t give me my car back. I owed roughly 12000 and they sold it in an auction for less than 5000. Also the bank never told me that I should try to get refinanced throu... read more
Sells their own backdated forced insurance without notice just adds it to loan
Business response:
Mr. Thorpe Ent’s protocol regarding insurance coverage upon issuing a loan to a member is to ask for proof of the appropriate coverage with Ent Credit Union listed as a lienholder. Ent will notify the member of the need for proof of such insurance via direct mail on more than one occasion in the months following the origination of the loan. If proof of coverage with Ent listed as lienholder is not received within the timeframe specified by these notifications, Ent will obtain insurance on behalf of the member from a third-pa... read more
Frequently asked questions about Ent Credit Union
How is Ent Credit Union rated?
Ent Credit Union has a 2.7 star rating with 57 reviews.
When is Ent Credit Union open?
Ent Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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