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Ent Credit Union
- Finance
- Thornton, CO
About this business
Based in Colorado Springs - Ent is Colorado’s leading credit union, providing a full range of financial solutions to communities along the Front Range, from savings and checking accounts to mortgage loans. At Ent, you’re not a customer. You’re an owner-member. Our goal is to build long-lasting relationships to improve your financial life. We deliver value to our owner-members by offering higher dividends on savings, decreased rates on loans, lower or no fees for services. The Grant Street Service Center is ... read more
Location details
13670 Grant St, Thornton, CO, 80023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have been a member for a decade now. I love Ent. They are so easy to work with and always helpful. We have done banking, home loans, car loans and personal loans with them and I would recommend them any day
If you're black don't bank with this credit Union. The disrespect I receive every-time pay my bill is disgusting. As many Americans I have fallen into financial trouble. But, the belittling I receive from the reps in the collections department is just horrible. It almost makes you feel less than a human to be spoken to that way. I've gotten experiences from two other African American account holders with military background and they've expressed the same thing. I cannot wait to depart from this financial institution.
Business response:
Thank you for allowing Ent the opportunity to investigate the complaint. Please know we take any claim of discrimination seriously. We understand it is a stressful time when our members face financial challenges and there may be difficult circumstances impacting the situation. Several unbiased parties reviewed the phone calls, and while we did not hear any signs of discrimination in these calls, we acknowledge ********************** frustration and value her feedback and invite her to contact us directly to discuss her exper... read more
Quite disappointed with ENT. They tout great rates, and "help" when you need it, in many financial forms. I've been a customer of ent for a long while,my first savings and checking acct I opened when i was what, 14 or 15 yrs old, with ent. I've had success barrowing money from them before, although before it was lent not only to myself but my wife at the time. Now, recently divorced, still not finished with much of the fiscal separation of the 15 year relationship, a loan would really help me out. I have no bad debt. my cred... read more
Business response:
We would like to thank **** for being a longtime member at Ent and for giving us the opportunity to review his request for a loan. We certainly understand the stress ***** current situation has placed on his financial wellbeing and understand his disappointment that we were unable to honor his request at this time. In similar scenarios, we have referred applicants to visit with a certified financial coach at Ent to help them determine if there are any measures they can personally take to help improve their situation and that... read more
We refinanced our house through Ent and had a great experience. They were professional and prompt. We would recommend them for refinancing and banking.
I had another bank account due to ENT not working well with some of the apps I use to pay bills or get paid and ENT cut off all transfers to and from my other bank due to reasons not connected to my personal activity. Because of this, I could not tranfer money to ENT to pay certain bills. I had told them I did not want transactions going through if funds were not sufficient several times, as it takes a whole afternoon trip now to withdraw money from my other account and deposit it at ENT and they charge $30 FOR COURTESY PAY!... read more
Business response:
We have looked into ******************** situation and have reached out to him to explain what we believe happened on his account and provide him with information on possibly preventing such activity in the future. *************** indicated to our member services representative that he was pleased we looked into the situation and contacted him regarding it.
Poor customer service at the video drive-up. Microphones do not work and have to raise your voice so the teller and everyone else at the drive-*** can hear. No $100 bills available there. Not very good instructions on where to place your ID
I have a checking acct with ENT, as well as a business acct. Recently, I accidentally setup for funds to be automatically taken out of my checking acct on PayPal because the last four digits were so closely related to a credit card number. Nine days later PayPal notified me they couldnt pay a $3.17 purchase, which is when I realized my error. To my dismay, ENT had taken five - $30 courtesy fees and two- $30 NSF fees out of my account over that period of time. On day ten, I received a letter notifying me my acct was over. No ... read more
ENT business credit card is horrible! 3 entities service their cards, US Bank, Elan, and ENT. I have multiple employees with cards, and the way it is set up is one main account that has to be funded to make payments on each card separately. Theres no way to make automatic payments. I have to go in every month, figure out what the balance is on each account, manually transfer that amount to the main account, then pay each card. I called today to close my account. I had to apply cash back credit to pay the balance, which will ... read more
Business response:
We apologize for the frustration and inconvenience **************** experienced with our partner credit card company, Elan. **************** has expressed that he is happy with Ent overall, but less than happy with this particular experience. While we are pleased to hear that overall we are meeting Mr. ******* expectations, we take accountability for both our actions and those of the partners who provide products and services in our name. Our expectations, both for ourselves and our partners, is to deliver the best experienc... read more
After 15 years banking with them I am finding another bank- they have put polices into place that they think justifies their random and unreasonable fees (aka stealing your money) and the customer service might as well be a computer because they just spit corporate jargon that still makes zero sense when you ask them to explain the random fees they charge. I have been charged over $300 in fees for no justified reason in 2023 alone in my checking account. They let me know my overdraft account had magically turned into a small... read more
Frequently asked questions about Ent Credit Union
How is Ent Credit Union rated?
Ent Credit Union has a 2.7 star rating with 57 reviews.
When is Ent Credit Union open?
Ent Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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