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Ent Credit Union
- Finance
- Thornton, CO
About this business
Based in Colorado Springs - Ent is Colorado’s leading credit union, providing a full range of financial solutions to communities along the Front Range, from savings and checking accounts to mortgage loans. At Ent, you’re not a customer. You’re an owner-member. Our goal is to build long-lasting relationships to improve your financial life. We deliver value to our owner-members by offering higher dividends on savings, decreased rates on loans, lower or no fees for services. The Grant Street Service Center is ... read more
Location details
13670 Grant St, Thornton, CO, 80023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I tried to access my online account from home this evening. Going through the process I encountered the two step verification. I waited for 5 minutes and no code was received. I tried again and to no avail. The screen stated that if I encountered problems . I called and it is after hours and the conversant system doesn't have an option to talk to a live person. I reverted to an option that I could speak to a live individual which identified that they were located in Asia and of course I talked to **** and he wasn't helpful a... read more
I had high hopes for this credit union, having moved from out of state where I had a credit union that was amazing, but my hopes were quickly shot down. I am first to take responsibility, I had made a mistake, but the least they could do was be a little bit understanding, unfortunately that's not the case. They just want to take all the money they can. I had received an email from my direct deposit company stating my check was available at 10:40pm on 2/14. At 1am 2/15 I was awake with my infant when I saw said email and was ... read more
Business response:
Without getting into the specifics of Ms. ****** account, Ent does offer a voluntary Courtesy Program which members may opt-in to in order to prevent overdrawing their account and having their charges be returned to the merchants as non-sufficient funds. Conversely, members can opt out of this program at any time if they would rather not have these purchases covered automatically in the event that they do not have enough funds in their account. Ent does not refund charges made through this voluntary opt-in program across our... read more
Wow, something has really changed at ENT. I spoke with a customer service representative today who was snippy and seemed like she just did not want to help me. I've been with ENT since **** and have never had an unfriendly person answer the phone. I'm not leaving yet, but if this new way of treating customers becomes a pattern I will consider it.
Business response:
Hello *******,Thank you for taking the time to submit this comment regarding our member service through the Better Business Bureau portal. At Ent, we pride ourselves on the member service we provide every day, through every channel. We are sorry to have fallen short of your expectations this time and will review your comments, as well as the call (which we do regularly), to continually improve the level of service our call center team provides all members. Please feel free to let me know directly at *************** if you en... read more
I recently opened an online checking account and was approved. I had a direct deposit transferred into the account and now I am restricted from accessing it. I am handicapped from surgery and no car j Cannot go into a branch and prove my identity. This is ridiculous why approve me if youre going to restrict me afterwards after money is in my account. Im furious
Business response:
As is the case with all financial institutions, our online account opening rules are set up to prevent fraud from occurring; however, we do understand and recognize ************************ situation. We have attempted to get in touch with ********************, but have received no response. In order for us to open an account, we do need to confirm ************************ identity. Understanding she is not able to come to a service center, ******************** may instead send ** a selfie while holding up her license (or ot... read more
Ent is a very non compassionate bank. I encourage anyone to remove their services with them. When my brother was in the hospital we had a POA drawn up with myself and his daughter as his representatives. As he laid dying with cancer my niece stayed by his side and I went and ran errands for them . My brothers request that everything including the car he financed through them be left to his daughter. The bank wouldnt talk to me, they wouldnt acknowledge anything even though we had legal documentation. They expressed that it w... read more
Business response:
Thank you for bringing this review to our attention. An Ent team member is working directly with **************** relative to this matter.
My wife and I recently applied for a "cash out" mortgage with Ent C.U. on our fully paid off $800K home in ***********. We were considering a winter home purchase in AZ., but decided no to do it. We had already paid for the most expensive appraisal in my lifetime (I'm 72) of $755. The last time we bought a house in 2008, the appraisal fee was around $350-$400. I confronted our mortgage agent about this fee and he said, "we just pass on what we are charged with no markups." That's not entirely true because I got a breakdown f... read more
Business response:
Thank you for taking the time to write about your experience with Ent. We have reviewed the details you have provided and you can expect to be contacted by a representative from our team to answer any remaining questions you may have and to review and correct any inaccuracies relative to your experience. We truly strive to live up to our reputation as Colorados leading credit union and apologize that this time we did not meet your expectations.
Absolute worst! Had our account since 2011 with no issues until they got sued in a class action suit that they had to pay out on. For starters they closed access to our account online after missed payments on their scam COVID loan back in 2020, I had been in direct contact trying to work with them because my husband lost his job due to COVID we're still trying to recover but it's been one thing after another. One loan they supposedly gave us we weren't aware of, they sent the loans to collections which sued us another thing ... read more
Business response:
We are working directly with this member to provide opportunities to discuss this matter further and provide assistance relative to this specific situation.
Opened a new account with ENT on 9/23, on 9/26 ALL three credit reporting agencies notified me that I took a 9 point hit from ENT doing a 'soft' credit query to open a savings account with actual MONEY.The is NO such thing as a soft credit query.This 'soft' query is a minimum of 5 points on your credit report.It will remain on your credit report for TWO YEARS.You cannot transfer money OUT of any ENT account for SIX MONTHS.The staff there - tellers, managers (if you can find one) ARE totally pulling one over on new members.Th... read more
Business response:
We are sorry to hear that your experience at Ent was anything less than exceptional. We are using the details from this transaction to ensure that our team members fully understand the nature of conducting a credit inquiry, hard or soft, so that they may properly convey the potential ramifications, if any, to the member. As you are aware through our subsequent conversations, we did reach out to Experian and received an email confirmation from them that only a soft inquiry was pulled by Ent relative to this matter. We do real... read more
I have no problem at all with Ent Credit Union checking and saving. They are AWESOME!! The problem is the credit card that they issue out from Ent Credit Union. Initially I accidentally gave them the wrong account number with insufficient funds and they overdrafted my account. No problem I understand that was my fault. But then the next day they did the same payment again and over drafting my account again then again the following day again. I contacted the bank and they confirmed that the credit card company tried to make t... read more
Business response:
**************** thank you for the kind words at the beginning of your paragraph regarding Ent Credit Union. We do aspire to be awesome at every turn. That includes striving for excellence in all of the products and services we provide directly as well as through third-party partners, such as, in the case of your credit card, Elan. Without getting into the specifics you mention in your review, there is definitely a sense that the explanations you were provided were somewhat confusing and lacked the clarity needed to resolve ... read more
Frequently asked questions about Ent Credit Union
How is Ent Credit Union rated?
Ent Credit Union has a 2.7 star rating with 57 reviews.
When is Ent Credit Union open?
Ent Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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