Emerald Bakery's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Emerald Bakery

4.0

About this business

Location details

1365 New Haven Ave, City of Milford (balance), CT, 06460, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.030 reviews
Select a rating
Jill's profile image
Jill 
2 years ago

No apology for mistake On their website Emerald Bakery says "Here at Emerald Bakery, we love to hear from our customers. Whether it's by phone or just stopping by, we want to talk to you." If that is your philosophy then I don't understand why it took you 2 weeks to respond to my daughter and son in law regarding the mistake the bakery made with the "Gender Reveal Cake". They gave the bakery a sealed envelope in which there was a card written by the ultrasound tech telling the gender of their first child. The instructions gi... read more

RC T.'s profile image
RC T. 
13 years ago

Emerald Failed Customer Service 101 Boycott Emerald Bakery! I heard a story where a friend of mine went in to get a "gender cake" so their family could find out together if they were having a boy or girl based on a pink or blue filling inside the cake. Long story short, Emerald gave them a pink cake when they were in fact having a boy. Not only that, but they didn't refund for the cake or even APOLOGIZE for their mistake. This is Customer Service 101 people! What happens if they make a mistake on your order? They'll treat yo... read more

Jill M.'s profile image
Jill M. 
13 years ago

No apology for mistake On their website Emerald Bakery says "Here at Emerald Bakery, we love to hear from our customers. Whether it's by phone or just stopping by, we want to talk to you." If that is your philosophy then I don't understand why it took you 2 weeks to respond to my daughter and son in law regarding the mistake the bakery made with the "Gender Reveal Cake". They gave the bakery a sealed envelope in which there was a card written by the ultrasound tech telling the gender of their first child. The instructions gi... read more

mary c.'s profile image
mary c. 
14 years ago

its ok I am not crazy about the selection of there cakes,Its too sugar tasting.The prices are high.I guess if you live around there its a fast place to pick some pasteries. There bread was ok. But not my first choice.The cakes frosting is not natural tasting.I didnt like it 

Scott Z.'s profile image
Scott Z. 
14 years ago

GO TO EMERALD!! Emerald Bakery is the best place to buy any and all types of baked goods! Been going there for years and they have never let me down!!!! The rye is delicious and the chocolate mousse cake is unbelievable!! 

Anna D.'s profile image
Anna D. 
15 years ago

Tasty I really like this bakery because their rye bread is the best I've ever had. The cakes are beautiful, and there is even coffee. Delish 

Helen H.'s profile image
Helen H. 
16 years ago

One disappointment Stop at the bakery once weekly. Love their breads and danishes. The only thing that turns me of is seeing the help standing outside having a cigarette and then going in and handling my order without washing their hands first after smoking. I'm not the only one that noticed that, some friends stopped going there. 

Deb J.'s profile image
Deb J. 
17 years ago

Exceptional in every way... Mary took my color scheme and ideas and turned them into an absolutely perfectly executed two-tiered cake...with a great design and color palette. This was to be the centerpiece for my daughter's baby shower. The flavors she suggested were wonderful. I chose the Bailey's creme for the main layer and the chocolate mouse for the top layer...more sophisticated, less sugary than your typical cake flavors. The cake impressed everyone...all wanted to know where I got it. 

Tara W.'s profile image
Tara W. 
18 years ago

Good Value This bakery has wonderful, fresh items at a reasonable price and they accept VISA/MC. Don't go too late I think they close at 6 or 7 p.m. but they are open at 5 a.m. if you don't catch them. 

Frequently asked questions about Emerald Bakery

How is Emerald Bakery rated?

Emerald Bakery has a 4 star rating with 30 reviews. 

When is Emerald Bakery open?

Emerald Bakery is open now. It will close at 6:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com