Embassy Suites by Hilton Santa Ana Orange County Airport

monica H 

on Google

a week ago

I usually don’t write comment but this takes the cake. First, there was no parking when we got in late at night and our door was jammed. The refrigerator was turned off leading to water everywhere inside the refrigerator. What irritates me most was the room service took our towels which were hung up and provided no replacements. Imagine my frustration when I came back at night and there was no towels in my room and I was told that they sold out of towels until d 6:30 am the next morning. I would never booked here again. 

lilly barona 

on Google

a week ago

Honestly very sad to see the condition of this hotel. I grew up going here as a little girl so ofcourse I booked it as an adult for a family vacation. The rooms were out of date. Chipping wall paint, chipping corners of the wall, a leaking hole in the ceiling. All they did was move as a few rooms down just as dirty but without the hole. The couches, seats etc are all destroyed I hope they invest in this place because they would definitely not regret it. Still has a lot of potential. 

Hasha Sadew 

on Google

a week ago

The front receptionist was completely unhelpful, i was trying to get information about my booking and even before i could finish my sentences she hung up on me. That felt really disrespectful. I will not be staying here again. Please look into your staff more.