Embarc at West Jordan

C. R. 

on BBB

4 years ago

I would give 0 stars if possible. I was applied to be a guarantor for my son's apartment. Rent was quoted at 744, received an email with price breakdown of all fees, rent, deposits, etc which also stated the rent was 744. this documentation (created by them and reiterating the price of the apartment) was not sufficient. The lease indicated the rent was 889. I asked them to change this amount and my request was refused and I was informed the "apartment rents for over 1,000 dollars now". this discussion took place the day keys... read more

Christopher Y 

on BBB

4 years ago

The apartment was mediocre at best, and the on-site staff were friendly. But when I moved out they charged me $800 to replace what they said was “urine-soaked carpet.” Utterly ridiculous. There was no such issue. I had room-sized Persian rugs throughout the apartment, so how could there be stains on their carpet? I tried to get them to fix the dishwasher for 8 months. No response. 6 months for them to address an issue in the bathroom. And when there was a fire in the building next to ours we were the ones who alerted 911 and... read more

Kenny D 

on BBB

4 years ago

The worst place to ever live, Can't express it enough. I read the reviews before moving in and thought some people just personally had some bad experience and took it out to them on the reviews... I should have listen to them. After 3 different situations dealing with Natalia F***** the Assistant Manager, Having packages stolen many many times and being treated like I was a child I gave up and moved out. Now that I have finally moved out I feel comfortable expressing my story with them. In the first 30 days they attempt to t... read more

Miles O 

on BBB

4 years ago

If I could give 0 stars I would. I was a resident of an Avenue5 property, Keeler's Corner in Lynnwood WA, and I recently received an email stating that my former roommates and I collectively owe about $1260 in move out costs and "damages", with a large amount being for carpet replacement. The carpet was damaged when we took possession of the unit, this was documented in the inspection, and it was promised that upon our move out that the carpets would be replaced due to their poor condition. I have attempted to call the front... read more

Vanessa T 

on BBB

4 years ago

Ive lived in many different apartments, Metro at Main in Corona CA is by far the worst. It may look like luxury apartments from the outside, but let me tell you how it really is. When you build "luxury apartments" in an area where there is a lot of crime you would think that they would hire great security? NO. When they first opened these apartments they had great security that would be driving around the complex all night. NOW, they downgraded to security that we cannot find EVER.. There has been so much theft in the buildi... read more

Jewel P 

on BBB

4 years ago

Short and Sweet. I live in Denver, Co. Letter from Health Dept no hot water for 3 months. Letter from Health Dept due to sewage coming out of my Dishwasher. Letter from Plumber saying they were told of issue 3 years ago and didnt want to pay to fix it. Letter from Management saying if I didnt sign a new lease my rent would triple.\Email from management saying the Dog monthly charge could not be removed from NEW LEASE even though I put him down the year prior and I needed to prove it which I did. Letters from former tenants f... read more

Elizabeth F 

on BBB

4 years ago

Literally do not live here unless you want to pay thousands in fines. It’s obvious that there are times when they’re meeting goals or something because the fines come out of no where and make no sense. Then, if you don’t pay right away they call and call. After moving out months ago today I was notified of an over $1,000 bill with no explanation as to why....during a recession and pandemic. COOL. There’s also bias about which rules for the apartment apply to which residents. Also, it’s not really fun to go into the office an... read more

Christopher H 

on BBB

4 years ago

Terrible company, and with all of these other reviewers, I am not alone. My problem is with the **********, which is one of Avenue5's apartments. 1) First of all there is an excessive amount of black mold around the apartment. 2) They are very reluctant to help with noisy neighbors, and charge excessive fees to move units. 3) They raise the rent excessively every year. 4) They do not respect military clause in their lease, I ended up having to live their a few months vacant due no help. 5) They charge unwarranted fees upon m... read more

Kevin T 

on BBB

4 years ago

This company recently purchased a property that I was already living in. I tested positive for Covid-19. I did the responsible thing and came home and quarantined. My car was parked in a legal public parking spot at the complex. The property had my car towed. It cost me $178 to get my car back. Now the manager is sending the office staff to argue with me about reimbursing me the money. Since they wrongfully towed my car. The manager is spineless and won't even talk with me about the situation.