This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Embarc at West Jordan
- Residential Leasing
- West Jordan, UT
About this business
Join our community at Embarc at West Jordan, UT. Here, you can discover the entire world at your fingertips. We offer apartments highlighted by various upgraded features and services. Each floor plan provides you with the ideal combination of personal and community amenities designed to make you feel right at home. Enjoy a resort-inspired pool, shaded outdoor kitchen, fitness center, firepit, and more.
Location details
6885 S Redwood Rd, West Jordan, UT, 84084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have now lived at two different Avenue5 properties, one in Seattle and one in Spokane. I have had nothing but excellent experiences at both properties. The staff at GoGo Heights is attentive and helpful. The management did everything they could to help me deal with awful residents that they couldn’t evict due to the moratorium, and when I moved out they helped me get the maximum refund possible. I would definitely recommend Avenue5 properties to anyone looking.
Business response:
Thank you so much for sharing your experiences as a resident at two Avenue5 properties! We are thrilled to hear that you enjoyed your Avenue5 apartment homes, and hope you will consider renting from us in the future.
I applied to Kota North Scottsdale. 2 week application process just to be told I’m denied and then approved. Once approved, Kota increased my proposed rent about $80. This place took 2 weeks to “approve” me just to increase my rent. Do not lively Kota North Scottsdale, they will just steal your money and waste your time. By the way, I have stellar credit and rental history and make $80k a year and still went through these hiccups. I decided to rent elsewhere and was approved in 24 hours
The complex to far too long to complete and blamed everything on the application. Also, given a generic and vague explanation of the reasoning behind their decision.
This apartment building has has three different property management companies over the past 2 1/2 years that we have lived here. We have never had a problem until this newest property management. FYI they are horrible, no communication and they are NOT PET FRIENDLY so don’t bring your pups to live here!!! They have ******* us over on our bills, not communication during the snow storm, our gym is still not repaired... I cannot say one good thing about this new management company... If Avenue 5 is the management property at a ... read more
Business response:
******, we regret to hear about your experience at one of our managed properties, and are sorry that you will not be renewing your lease. We appreciate your candor, and will forward your comments to the management team as well as our regional leadership team for further review.
They have withheld my security deposit, refuse to respond to emails, return calls or voicemails. While in a pandemic they have been nothing but disrespectful and selfish to say the least. They are a continuous example of what’s wrong with the country and why people lose trust in most companies.
Business response:
*******, we are sorry to hear about the security deposit issues and lack of communication about your billing status. Please send us an email at hello@avenue5.com with the name of your property so that we may facilitate a timely resolution to these matters. Thank you.
I am extremely disappointed with Tapestry at Largo Station Avenue 5 Apartments. I transferred from a one bedroom to a 3 bedroom unit with my 2 small children. Initially I was asked to move in at 4 pm on a Friday (close to front office closing hours) - not going to happen. I was given the opportunity to move in earlier than my scheduled date, so I’m unsure why the apartment wasn’t ready for move-in the morning of January 22. The floors still had to be waxed on the day of move-in, and because it was so RUSHED, no one cleaned t... read more
Business response:
Thank you for bringing these issues to our attention. We regret to hear about the move-in and maintenance issues you described, and will escalate these issues to your property's regional leadership team today so that they may resolve the issue to your satisfaction.
Avenue 5 has recently taken over as the new property management company for the Edison at Frisco in Frisco, TX. After living here for over a year and signing a lease without being notified that a new property management company was taking over, my utility bill has now DOUBLED. On top of that we now have to even PAY MONEY to pay our rent through the new portal. I am a single person who lives alone and goes to work 5 days a week so I am not even home during the day but yet I am paying $44 dollars for trash now along with a fee... read more
Business response:
****, we appreciate your feedback and will be happy to pass your comments to the regional leadership team overseeing your property, so that they may work to resolve your concerns.
I’m so disappointed with The Mercantile Apartments in downtown Bothell. This morning new manager Jake had an incident with my partner and her dog off property by the ******** church when his and her dog interacted 15 feet away. At that time my partner fell down, Jake knowing she is legally disabled and has a service dog, he did not even offer to ask if she was okay or to help her up. He simply just left her therefore on the ground. When I came home from work this evening my key foab was inoperative. I came to the office to a... read more
Business response:
Thank you for bringing this incident to our attention. We're sorry to hear about this interaction, and will be happy to escalate this incident to your property's regional leadership team for follow-up today.
Complete and UTTER CON-ARTIST. I live at the VILLA Serena Property in Henderson, NV. The day to day management operators like Veronika and others are understanding and nice. However, it when issues go above their head that the sketchy and unethical behavior appears. For example, I paid a portion of my rent early one month. I noticed about three days later the money had been returned to my account. I called my bank and they said the transaction was canceled by the merchant. After calling Avenue 5, I was told I had hundreds of... read more
Business response:
We apologize for the communication issues surrounding your payment, and about the other frustrations you described. We will follow up with your property's regional leadership team on these issues right now to see what can be done.
Frequently asked questions about Embarc at West Jordan
How is Embarc at West Jordan rated?
Embarc at West Jordan has a 2.2 star rating with 561 reviews.
When is Embarc at West Jordan open?
Embarc at West Jordan is open now. It will close at 4:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com