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Eccotemp Systems Llc
- Appliances
- Summerville, SC
About this business
Location details
315 Industrial Rd # A, # A, Summerville, SC, 29483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company was outstanding to work with. I had a number of specific technical questions regarding their product(s) and the technical person I spoke with was extremely knowlegible and helpful with choosing the right product for my application. I would use this company again in a heartbeat!
Business response:
Thank you so much for leaving a lovely review. We are thrilled to be able to help you and all of our customers find the right water heater for their needs and knowing how they work is just as important. Please, let our team know if you need anything else. We are always happy to help. Thank you for choosing Eccotemp Systems; we sure are glad you did.
Product was as described, works perfectly, no problems, and was delivered in a timely fashion.
Business response:
Great! We love hearing how happy our customers are with our service. Please, if you have any questions at all, let us know and our team will be happy to assist! Thank you for choosing Eccotemp Systems; we are glad you did.
I've always had a pleasant experience with Eccotemp. I use the L5 for my outdoor pool and my kids and family enjoy it. I enjoy it too probably a little more since it keeps the mess outside and not on my clean floors.
Business response:
Thank you so much for leaving a lovely review. We are happy to hear that your family enjoys the L5 so much and your floors aren't suffering. We continuously are trying to find the best way to keep customers satisfied and our products enjoyable. Let us know if you have any questions or need anything. Our dedicated team is always there to help! Thank you for choosing Eccotemp Systems.
I have had great customer service from Eccotemp since I purchased my water heater in 2013. When I had an issue while it was still under warrranty they took care of it, no hassle, no stress. They stayed on the phone with me until I successfully had the part installed! Just recently, Dec. 20, 2018, I needed a part that was on backorder until Jan. 31. Ouch! ,Long time to go without hot water, especially during the Hollidays! The man at customer service was very apologetic and told me to go ahead and order the part so that I wou... read more
Business response:
Thank you so much for the kind words, Bev. ******* We truly enjoy hearing positive stories like yours. Customer satisfaction is what matters the most to us and we will always do everything we can to make sure that our customers have the best experience possible when purchasing our products. If you ever need anything else, please let us know and we will be there. Again, thank you for being a valued customer and being understanding during this holiday season. Reach out if you need us, we are always happy to help! Thank you for... read more
The service warranty is very poor. Due to unforeseen medical issues, we were unable to have the unit installed by our certified plumber for a year. The unit ran for three days and continued giving a E-! error and no hot water. When I contacted their service department they wanted me to do a host of troubleshooting while I new that the problem was with the control board based on an older Ecotemp unit that we had. They said that we had had the unit too long and were wanting to sell me the control board (having the 3 year servi... read more
Business response:
We understand that your unit was purchased over a year ago. We apologize for any inconvenience this process has caused you and assure you that we care very much about our customers. There are certain troubleshooting steps we must take before sending out any replacement parts and in order to send out replacement parts to honor our warranty, we must have the serial number and proof of purchase for that process to take place. The computer board is a very expensive part and we like to have the troublesome board sent back to us s... read more
So last week our on demand ecotemp system died... I have a warranty...so they shipped us a part to replace...this part required the whole on demand unit to be completely disassembled. After receiving the part we were unable to complete the work, we were provided no instructions to take this apart and put it back together. This is a propane unit. **update ** so the ecotemp company described this fix as a "hell of a job" I told them disassembly of an entire unit is not an acceptable fix...so here are the options we were given.... read more
So far this company has junk products, I bought one for the outside, hooked it up and it was equip with a freeze senors and it froze and busted the insides, I bought another one. That one did not work correctly. I sent it back to the company to fix. They said they fixed it and sent it back! what I got back was a totally different one! They sent me an indoor, when I had an outdoor. I had to send them pictures if what they sent me before they would send me the Id number to send it back because they did not believe me! They cou... read more
Frequently asked questions about Eccotemp Systems Llc
How is Eccotemp Systems Llc rated?
Eccotemp Systems Llc has a 4.1 star rating with 118 reviews.
When is Eccotemp Systems Llc open?
Eccotemp Systems Llc is closed now. It will open tomorrow at 9:00 a.m.
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