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Dr. Rona Z. Silkiss, MD
- Ophthalmologists
- Palo Alto, CA
About this business
Dr. Rona Silkiss and staff are dedicated to providing the highest quality oculofacial plastic services. With over30 years of experience, Dr. Silkiss provides expert diagnosis and management skills with technologically advanced and highly skillful surgical interventions. Dr. Silkiss is caring, knowledgeable and professional.
Location details
1805 El Camino Real, Palo Alto, CA, 94306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This doctor visit was THE WORST experience. I couldn't believe it. She even sent in an exact medication that I told her I have an allergic reaction with to the pharmacy. When I confronted her about it all she said was "I'm doing the best I can." What if I took it and was careless like you? Does she not check her records what type of antibiotics she prescribed me before? During eye surgery she was going to make an incision in an area of my eye I didn't even know was a problem. Perhaps you could have brought this to your patie... read more
This is my second review the first surgery was Nov. of last year which was excellent! And the second one was two weeks ago in April! I am happy I can see better and stay up later without having tired eyelids!
I had a real nasty infection near my eye caused by a visit w/t a different Doc. He tried to resolve the issue but could not. Dr. Silkiss got the job done, prescribed the correct remedy & the right meds & her Fees was reasonable. She’s also gentle and exact. Dr. Silkiss is a real professional and she conducts herself that way as opposed to some docs I’ve visited who wanted to be my BFF & sell me procedures. I’ve recommended her to my family, so yes, I hold her in high regard. She’s now my “face & Eye” Doctor for life.
Took our 2 year old in to evaluate her eyelid.Dr. Silkiss told her not to scream because her ears hurt? (She was 2!)When it came time to evaluate, she didn't even come close to my daughter, she looked from her chair and said almost indifferently "I don't see anything in her eye." We paid $200 for the visit, didn't even get checked, and baby's eye still in pain.Dr. Silkiss, an ophthalmologist saw her a few days later and removed an eye lash growing inwardly. You should have seen that! Heartless!!
Excellent doctor. Highly recommend she and her staff
I have never had a worse experience with a Dr.!!! My consultation was scheduled weeks in advance; yet I waited almost 2 hours to see this lady. She came in, no explanation for my wait, asked why I was there, pulled down on my eyelid and said I needed surgery. There was no explanation about the procedure or clarification if both eyes needed to be done. I asked for examples of the procedure and was told to check on line (this would be generic photos - not her work). Very rude. Only 15 min.
Business response:
My apologies. We do strive to provide the best possible care for our patients, about whom we care deeply. We can become stressed or behind in our schedule on occasion. I am sorry that you felt rushed. We would be happy to respond to your questions and concerns off line if you wish. Kindly, Dr. Silkiss
After 2 months of wait, I had a 5 pm appointment at her WC office on Friday Sept 1st. They charged my credit card $225 upfront fee. I waited until 6:30 in the waiting room before I was admitted and only to be seen by two others who did unrelated eye exams and recorded everything wrong in the computer as I was watching them type. I left at 6:40 still not seen by her. I have not received an email or call explaining this very unprofessional treatment or refund of my fee. Very disappointing.
Business response:
Dear Ms. Hakimi We strive to provide the best care possible for our patients. I am truly sorry your needs were not met. You were evaluated initially by my medical assistant and my resident doctor. We were particularly busy with an emergency the day you were evaluated....as you can imagine, we were still seeing patients well past 7 pm....not a schedule any of us want to maintain! You did however receive a call from my office as well as a complete refund of your fee. Kindly, Dr. Silkiss
Dr Silkiss is the best, my eyelids look great, virtually no scarring 4 months later. Her professionalism, expertise, and artistry are unparalleled.
Dr. Silkiss is very expert. I haven't meet another specialist as skilled and knowledgeable. She was recommended to me years ago by another extraordinary eye doctor. A family member sees her also.
Frequently asked questions about Dr. Rona Z. Silkiss, MD
How is Dr. Rona Z. Silkiss, MD rated?
Dr. Rona Z. Silkiss, MD has a 4 star rating with 26 reviews.
When is Dr. Rona Z. Silkiss, MD open?
Dr. Rona Z. Silkiss, MD is open now. It will close at 5:00 p.m.
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