Chen Lucy L MD

Anonymous 

on Healthgrades

9 months ago

I was referred to this doctor by my ophthalmologist. I have never been so mistreated by an entire office staff- from Lucy Chen on down. When I scheduled the appointment I was on hold twice for 15 minutes each time. I was 15 minutes early for a 10:10AM appointment and was kept waiting for 40 minutes. My insurance called them 1 hour prior to my appointment and confirmed all I had to do was pay the $10 expert co-fee. The office manager refused to submit my insurance paper work and finally agreed to submit it, 'but just one time... read more

dino 

on Healthgrades

2 years ago

They have not considered my Cigna insurance and made me pay $282.80 for the physician visit/eye exam for my son. I informed them my plan would only want me to pay a copay of $35 and remaining would be covered by the insurance. They made me wait for next 30 minutes saying they would need that time to verify and came back saying that I have to pay the said amount. I also offered I need time to talk to Cigna and get it sorted out or asked them to raise a claim and let me visit the Doctor. For which I was bluntly told, If not pa... read more

Anonymous 

on Healthgrades

2 years ago

NOPE NOPE NOPE! I waited 2 months for an appointment and then when I was 5 mins away and they called me to tell me I needed a referral to come in. I NEVER needed a referral before, my son goes to the eye Dr every year. When I asked why she called me 5 mins before my appointment she said "Normally we don't call anyone so we are doing you a favor." 

Anonymous 

on Healthgrades

4 years ago

Just brought my son for exam upon recommendation from Facebook group. Office is very nice. Temperature taken socially distanced seating and everyone maser and gloved. Dr Chen was very kind and her efficient. She was able to get so much information on my wiggly 2 yr old. I have no hesitation recommending her 

Anonymous 

on Healthgrades

4 years ago

Dr Chen cares for 3 of my children. She diagnosed an optic disorder on my daughter and was so helpful in getting her treated. She called to make sure everything was ok. She is very experienced and caring. You can’t go wrong 

Anonymous 

on Healthgrades

4 years ago

Dr Chen operated on my daughter for an eye muscle problem and my daughters eyes are perfect. She was highly recommended by pediatrician and I can see why. Waiting times can be sometimes a little long but Dr. Chen is worth the wait. 

Sandra Schuerman 

on Healthgrades

4 years ago

Waste of time. Staff made us an appointment for our autistic son. Group home took him along with his father. After finding the office they said they would not see him for a routine check up even though he has a complicated history with his eyes. The doctor's office was very rude and had no patience for our son and his disability. Would never recommend this doctor ever. 

Anonymous 

on Healthgrades

5 years ago

Never met her but already know I wouldn’t recommend. Had an 8:50 AM appointment for my 14 mo old son, took us up at 9:15, then proceeded to wait another hour before seeing doc. Kid fell asleep! Completely disrespectful. I’ve never met you, and this is the first impression you want to leave? Luckily, the Internet has solutions for disgraceful people like this. If you value your time, do not go here. They obviously don’t value it. 

Anonymous 

on Healthgrades

5 years ago

Not a fan of The office staff... and I feel like overall it's always going to cost you and arm and a leg No matter what insurance you have.