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Dr. Darcy J. Hansen, MD
- Doctors
- Washington, DC
About this business
We are specialist in Internal Medicine. We do add ons as the gets busy.
Location details
1145 19th St NW, Ste 210, Washington, DC, 20036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible experience with the staff. I had an issue with billing that I spoke to the office manager about. She was very defensive from the beginning of the phone, cutting off and interrupting everything I said, and in the end she actually hung up on me. I will not be going back to this office and would not recommend going. The customer service is awful, long wait times, and dealing with them on the phone is absolute mess.
Dr. Hansen's office is an absolute disappointment. I made an appointment a week ago to be a new patient - this was for a physical/annual appointment. Dr. Hansen was recommended by a friend and despite reviews and what my friend said about her front office/reception - from all accounts it sounds like Dr. Hansen is a great doctor. Unfortunately, her reception office is abominable. In trying to make my appointment, i was repeatedly told I would have to see the RN. I love a good RN like the rest of us (in fact I have close famil... read more
Staff is repeatedly and often rude. Paperwork gets lost. Wait times are nearly always more than an hour (budget 3-4 hours for an appointment). She requires appointments every six months to renew routine maintenance prescriptions; the only purpose of these appointments is to bill the insurance company for a few more bucks. That might be more tolerable if wait times were not so extreme... The doctor is kind and amiable, but the practice is a total mess.
Initially Dr. Hansen and her staff provided adequate care for both me and my wife. The last couple of visits, however, have been deplorable and down right unprofessional, causing us to look for a new doctor. Her staff has been incompetent at providing the most basic of assistance, from refilling prescriptions to simply answering the phone and calling back promptly with answers to simple questions. The straw that broke the camel's back was an early morning appointment my wife had recently where she could not get into the offi... read more
New to town and got an appointment promptly for an acute problem. Went back for a physical and found Dr. Hansen was attentive and thorough. Happy to have found her. Staff was helpful.
Dr. Hansen is great she reminds me of the old TV Dr. Marcus Welby. I have not complaints about Dr. Hansen is very attentive, I foudu her to be very knowledgeable, helpful and a good listerner. She makes you fell that she very much cares about her patients. When there was an issue with one of my test result I received a phone call from her office to let me know that I need addition testing and follow-up. I always received follo-up noted from Dr. hansen with my test results with any recommendations.I have very little dealings ... read more
I agree with the person who posted about her office dropping the insurance plan and not notifying the patients. It's simple common courtesy to do that. The staff is incompetent and lazy. The doctor does not try to get to the root of the problem, but instead gives you a prescription BEFORE she even knows what's whong with you. Every time I raised some kind of a concern about a symptom (headache, allergies, etc.) she would give me a prescription for sometimes very potent stuff BEFORE doing any investigation/testing into what w... read more
When a doctor decides to stop participating with your insurance, she should notify you. In my case, she was my doctor for several years. One day I had a medical problem and called for an appt, only to be told she no longer took my insurance and wouldn't see me or refer me to someone else. When you have a medical issue, that is not the time to start searching for a new doctor! Providing some notice would have been the professional thing to do. When my eye doctor stopped taking my insurance, I received notification two months ... read more
Dr. Hansen is great if you can get past the morons that work in her office. I understand how difficult it is to find good staff. However, like most doctors her staff have the customer service skills of a deaf mute chained to the bottom of the ocean! I think it might be worthwhile to have them take a little etiquette training, learn a few manners, and at least pretend to be helpful. Dr. Hansen's a decent doctor if you can get past the idiots! Also, her phone service is horrible and the computerized voice options are a maze to... read more
Frequently asked questions about Dr. Darcy J. Hansen, MD
How is Dr. Darcy J. Hansen, MD rated?
Dr. Darcy J. Hansen, MD has a 3.7 star rating with 72 reviews.
When is Dr. Darcy J. Hansen, MD open?
Dr. Darcy J. Hansen, MD is open now. It will close at 4:30 p.m.
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